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Discover how DigitalGenius identifies customer requests and resolves queries across multiple channels

See our Genius Flows (best practice workflows for ecommerce brands) in action

Understand how deep integrations allow us to gather context and fully resolve tickets

Improve CSAT and NPS and boost lifetime value

Reduce backlog by 50% or more within a few weeks

Reduce First Response Time by 75%+

Fully automate 60+ retail and ecommerce use cases

Resolve 40%+ of queries with no agent involvement

Answer customers and solve issues 24/7 through all channels

SJ Grabiec

Head of CX & Fraud
AllSaints

I keep pinching myself! I can’t quite believe some of the results we’re seeing with DigitalGenius. Our backlog has significantly reduced compared to last year, and our average handle time has also seen a remarkable decrease.

Thomas Staudte

Head of Customer
Engagement, air up

DigitalGenius has been an incredible partner for us. The technology has allowed us to provide a consistently better customer experience, while allowing us to scale the team… we have seen an ROI of over 600% since deploying the platform.

Chandni Bhatt

Senior Manager,
Beauty Pie

We were able to launch within a couple of weeks. In no time at all we were automating 40% of our contacts, with a resolution rate of over 90%, whilst hitting our CSAT goal of 95%.