What is the DG Academy?
DG Academy is our self-paced learning platform that teaches you everything from understanding the platform to building and refining your own agentic workflows.
After completing all the modules, you'll be able to train your own AI Agents to handle any scenario you want.
What you'll learn
So you can trace a conversation from message to resolution with confidence.
So you can spot what's going wrong and know exactly where to fix it.
So you can change prompts and SLAs and iterate flows on your own.
So you can measure performance and keep pushing results upward.
Built for the whole CX team
DG Academy is a free course exclusively for DigitalGenius customers. It's ideal for CX/CS Managers, Operations teams and anyone who is interested in learning more.
