What is the DG Academy?
What is the DG Academy?
What is the DG Academy?
DG Academy is our self-paced learning platform that teaches you everything you need to manage your own agentic workflows. With interactive guides and quizzes, this is a hands-on education in all things AI.
DG Academy is our self-paced learning platform that teaches you everything you need to manage your own agentic workflows. With interactive guides and quizzes, this is a hands-on education in all things AI.
“
I've been really impressed with the DG academy and the work that's gone into it. It's been fascinating to learn, and it's allowed me to make changes myself.
“
I've been really impressed with the DG academy and the work that's gone into it. It's been fascinating to learn, and it's allowed me to make changes myself.
“
I've been really impressed with the DG academy and the work that's gone into it. It's been fascinating to learn, and it's allowed me to make changes myself.
Hands-on from lesson one
Hands-on from lesson one
Hands-on from lesson one
Every DG Academy module is a mix of short lessons with interactive quizzes, hands-on tasks, and instant feedback so the lessons you learn actually stick.
Every DG Academy module is a mix of short lessons with interactive quizzes, hands-on tasks, and instant feedback so the lessons you learn actually stick.
Your journey to becoming an AI Expert
Foundations
Foundations
Understand the DG platform and AI basics
Operate & Improve
Operate & Improve
Optimize your AI Agents, and update knowledge bases
Launch Automations Fast
Launch Automations Fast
Get started with our pre-built Genius Flows
Build Custom Automations
Build Custom Automations
Create Flows unique to your business and policies
Advanced Patterns, Integrations & Governance
Advanced Patterns, Integrations & Governance
Push agentic customer service to the limit
Stay on top of new innovations
Stay on top of new innovations
Keep learning and developing new skills for the next wave of AI
Built for the
whole team
Built for the
whole team
Built for the
whole team
DG Academy is a free course exclusively for DG customers.
DG Academy is a free course exclusively for DG customers.
CX / CS Managers
Understand the platform end-to-end
Track automation rate and CSAT impact
Ops & tech teams
Build and refine agentic workflows
Diagnose and resolve issues fast
Anyone curious to learn
Get to grips with AI for CX
Go from the basics to advanced use cases
CX / CS Managers
CX / CS Managers
Understand the platform end-to-end
Track automation rate and CSAT impact
Operations teams
Operations teams
Build and refine agentic workflows
Diagnose and resolve issues fast
Anyone curious to learn
Get to grips with AI for CX
Go from the basics to advanced use cases
Show off your new AI credentials!
Show off your new AI credentials!
Show off your new AI credentials!
When you complete the course, you'll receive your very own certification. Add it to your professional profile, and let everyone know you are an AI expert.
When you complete the course, you'll receive your very own certification. Add it to your professional profile, and let everyone know you are an AI expert.
Ready to become an AI expert?
If you are a DigitalGenius customer you can get started below.
Ready to become an AI expert?
If you are a DigitalGenius customer you can get started below.