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The AI agent that is built for ecommerce, fully resolves queries, delights your customers, creates loyal customers.

24/7 customer care

Go beyond surface-level automations, with full end-to-end resolutions for every situation – not just the common ones.

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Go beyond the basics

Whatever the reason customers reach out to you – order status, returns, quality issues, policies & more – Care AI can handle it.

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One pair is missing…

It's the wrong size

My item came broken!

Is it still in warranty?

My order hasn't arrived!

Handle every scenario

The same question has different answers depending on who is asking it. DigitalGenius discovers the context, and takes the most appropriate action to resolve the issue.

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£20.99

£84.50

Blackout

AI Agent

Hey, I ordered the wrong thing, can I change my order?

Genius Flows

Specialist Agent

Orchestration

Yes, please

Blackout

AI Agent

When will my order come? I have a trip coming up!

Order placed

In Transit

Same Location (5 Days)

Investigation by AI Agent

Item

Replaced

Take actions in your systems

By integrating with your tech stack we can take actions such as updating orders, requesting replacements, approving warranties and more.

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Seamless customer handovers

Don’t just deflect tickets, resolve them. Sometimes the best resolution requires a human touch, so we keep your team in the loop to pick up where we left off.