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The AI agent that is built for ecommerce, fully resolves queries, delights your customers, creates loyal customers.

Resolve customer queries round the clock

Automatically investigate and resolve your customers' concerns – from order delays, to damaged products and returns.

Book a Demo

Go beyond the basics

Our pre-built specialist agents can get to the bottom of every issue, and take the right action to solve the problem.

Cancel my subscription

Cancellation

One pair is missing…

Missing Items

It's the wrong size

Returns

My item came broken!

Quality Issue

Is it still in warranty?

Warranty

My order hasn't arrived!

Order Status

Cancel my subscription

Cancellation

One pair is missing…

Missing Items

It's the wrong size

Returns

It's the wrong size

Returns

My item came broken!

Quality Issue

Is it still in warranty?

Warranty

My order hasn't arrived!

Order Status

Go beyond the basics

Our pre-built specialist agents can get to the bottom of every issue, and take the right action to solve the problem.

Cancel my subscription

Cancellation

One pair is missing…

Missing Items

It's the wrong size

Returns

My item came broken!

Quality Issue

Is it still in warranty?

Warranty

My order hasn't arrived!

Order Status

Cancel my subscription

Cancellation

One pair is missing…

Missing Items

It's the wrong size

Returns

My item came broken!

Quality Issue

Is it still in warranty?

Warranty

My order hasn't arrived!

Order Status

Find the right answer for every customer

A generic answer doesn't help your customers. DigitalGenius discovers the context, and takes the most appropriate action to resolve the issue.

Find the right answer for every customer

A generic answer doesn't help your customers. DigitalGenius discovers the context, and takes the most appropriate action to resolve the issue.

I only received half my

order. What's going on?

Two packages
found

Checking
delivery
status

Looking
up order

I only received half my order. What's going on?

Two packages
found

Checking
delivery status

Looking up order

Find return

Not received

Check with
carrier

In transit:
5 days ago

Approve refund

Find return

Not received

Check with
carrier

In transit:
5 days ago

Approve refund

Find return

Not received

Check with
carrier

In transit:
5 days ago

Approve refund

Take the right actions in your systems

When we have found the problem, we can take the right action in your tech stack. This includes sending out replacements, cancelling orders, issuing refunds – all based on your business rules.

See our integrations

Up to

Resolution rate

Up to

Reduction in customer wait time

Over

Integrations

Seamless customer handovers

Don’t just deflect tickets, resolve them. Sometimes the best resolution requires a human touch, so we keep your team in the loop to pick up where we left off.