The AI concierge that
We’re sorry, looks like the carrier has misplaced your parcel. Would you like us to send you a replacement or a refund?
REPLACEMENT
REFUND
It’s been a week, what’s happening to my order?
The AI concierge that
We’re sorry, looks like the carrier has misplaced your parcel. Would you like us to send you a replacement or a refund?
REPLACEMENT
REFUND
It’s been a week, what’s happening to my order?
The AI concierge that
We’re sorry, looks like the carrier has misplaced your parcel. Would you like us to send you a replacement or a refund?
REPLACEMENT
REFUND
It’s been a week, what’s happening to my order?
The AI concierge that resolves your tickets, improves conversion rates, detects product defects, proactively solves issues
CARE AI
CARE AI
AI and deep integrations
for instant care, boosting LTV
A unified platform featuring conversational and visual AI for comprehension, deep integrations for resolution, and generative AI for personalization and empathy.
air up
Type message here
Powered by DigitalGenius
ALLSAINTS
Type message here
Powered by DigitalGenius
I need a new return label
No problem, here is a new return label for you to use.
Milo
Deep Integrations
We seamlessly integrate into your existing platforms – shipping carriers, ecommerce platforms, ERPs, payment providers, loyalty platforms and more – allowing us to fully resolve customer queries. This allows your concierge to generate return labels, identify lost packages, conduct carrier investigations, estimate warehouse shipping times, and process replacements and refunds – all without any agent involvement.
Deep Integrations
We seamlessly integrate into your existing platforms – shipping carriers, ecommerce platforms, ERPs, payment providers, loyalty platforms and more – allowing us to fully resolve customer queries. This allows your concierge to generate return labels, identify lost packages, conduct carrier investigations, estimate warehouse shipping times, and process replacements and refunds – all without any agent involvement.
Deep Integrations
We seamlessly integrate into your existing platforms – shipping carriers, ecommerce platforms, ERPs, payment providers, loyalty platforms and more – allowing us to fully resolve customer queries. This allows your concierge to generate return labels, identify lost packages, conduct carrier investigations, estimate warehouse shipping times, and process replacements and refunds – all without any agent involvement.
air up
Type message here
Powered by DigitalGenius
ALLSAINTS
Type message here
Powered by DigitalGenius
I need a new return label
No problem, here is a new return label for you to use.
Milo
air up
Type message here
Powered by DigitalGenius
ALLSAINTS
Type message here
Powered by DigitalGenius
I need a new return label
No problem, here is a new return label for you to use.
Milo
Visual AI
Our visual AI, trained on a diverse range of products, effortlessly detects defects, addressing quality issues from damaged packages to product concerns. It even reads product barcodes to identify the specific product affected. This enables your concierge to automatically trigger replacement orders, and alert your quality control teams.
Visual AI
Our visual AI, trained on a diverse range of products, effortlessly detects defects, addressing quality issues from damaged packages to product concerns. It even reads product barcodes to identify the specific product affected. This enables your concierge to automatically trigger replacement orders, and alert your quality control teams.
Visual AI
Our visual AI, trained on a diverse range of products, effortlessly detects defects, addressing quality issues from damaged packages to product concerns. It even reads product barcodes to identify the specific product affected. This enables your concierge to automatically trigger replacement orders, and alert your quality control teams.
Chat with us!
Type message here
Powered by DigitalGenius
Chat with us!
My plant arrived half wilted! 😩
Oh no, we are sorry about the damage!
Defect detected
Refund
Replacement
Nora
Refund
I have issued a refund. Here’s a discount code for future purchases: 145062
Nora
Type message here
Powered by DigitalGenius
Chat with us!
Type message here
Powered by DigitalGenius
Chat with us!
My plant arrived half wilted! 😩
Oh no, we are sorry about the damage!
Defect detected
Refund
Replacement
Nora
Refund
I have issued a refund. Here’s a discount code for future purchases: 145062
Nora
Type message here
Powered by DigitalGenius
Generative AI
Give your customers a personalized experience with our top-tier generative AI from OpenAI, fine-tuned for ecommerce use cases. Our system has built-in safety features, allowing your concierge to deliver empathetic and highly personalized responses, and preventing unintended content. The concierge naturally adapts to fit your brand tone of voice. Feed content directly from your knowledge base, FAQs and website, reducing the need for scripting responses to common questions.
Generative AI
Give your customers a personalized experience with our top-tier generative AI from OpenAI, fine-tuned for ecommerce use cases. Our system has built-in safety features, allowing your concierge to deliver empathetic and highly personalized responses, and preventing unintended content. The concierge naturally adapts to fit your brand tone of voice. Feed content directly from your knowledge base, FAQs and website, reducing the need for scripting responses to common questions.
Generative AI
Give your customers a personalized experience with our top-tier generative AI from OpenAI, fine-tuned for ecommerce use cases. Our system has built-in safety features, allowing your concierge to deliver empathetic and highly personalized responses, and preventing unintended content. The concierge naturally adapts to fit your brand tone of voice. Feed content directly from your knowledge base, FAQs and website, reducing the need for scripting responses to common questions.
Chat with us!
My girlfriend’s birthday is this Friday.
Will my order arrive by then?
Type message here
Powered by DigitalGenius
Chat with us!
I have ordered the Xmas
“double trouble” package but
missing some of the items.
Type message here
Powered by DigitalGenius
Select
Select
Christmas Double Trouble package
Chat with us!
My girlfriend’s birthday is this Friday.
Will my order arrive by then?
Type message here
Powered by DigitalGenius
Chat with us!
I have ordered the Xmas
“double trouble” package but
missing some of the items.
Type message here
Powered by DigitalGenius
Select
Select
Christmas Double Trouble package
Cut resolution time
Increase loyalty
Free up your agents
Improve CSAT
Customers hate ineffective bots.
So do we.
Customers hate ineffective bots. So do we.
Through deep integrations with your tech stack, our concierge finds relevant information and performs customer service tasks in seconds. Paired with empathetic responses via generative AI, your customers will experience revolutionary customer service.
Lost in Transit
Order Not Shipped
vs
DigitalGenius bot
What's happening to my order?
Refund please.
👍
Typical bot
What’s happening
to my order?
I already have the link, but it’s not moved for a week.
Here is the tracking link: 13532
Sorry let me pass this to an agent.
👎
AI intent detected: Order Status
Stuck in Transit
detected
In Transit (7 days)
Collected
InvestigationStarted
Refund issued
vs
DigitalGenius bot
I wonder why my shoes
still haven't shipped
as I need them for a trip?
Typical bot
Unfortunately it's still being processed by our warehouse.
But when will I get it? It's been ages…
I wonder why my shoes still haven't shipped as I need them for a trip?
Sorry let me pass this to an agent.
AI intent detected: Order Status
Warehouse Integration
EDD: 04/10/23
Estimate Shipping Time
GPT4:
Generating empathetic and personal response
Typical bot
Lost in transit
Lost in Transit
Order Not Shipped
vs
DigitalGenius bot
What's happening to my order?
Looks like your package is stuck. Would you like a replacement/refund?
Refund please.
I have issued you a refund.
👍
Typical bot
What’s happening
to my order?
I already have the link, but it’s not moved for a week.
Here is the tracking link: 13532
Sorry let me pass this to an agent.
👎
AI intent detected: Order Status
Stuck in Transit
detected
In Transit (7 days)
Collected
InvestigationStarted
Refund issued
vs
DigitalGenius bot
I wonder why my shoes
still haven't shipped
as I need them for a trip?
I apologize for the delay with your Rogers. I know this isn't ideal, especially as you need them for a trip. You should receive your order by October 4th. Thank you for your patience.
Typical bot
Unfortunately it's still being processed by our warehouse.
But when will I get it? It's been ages…
I wonder why my shoes still haven't shipped as I need them for a trip?
Sorry let me pass this to an agent.
AI intent detected: Order Status
Warehouse Integration
EDD: 04/10/23
Estimate Shipping Time
GPT4:
Generating empathetic and personal response
Prepare for peak periods and growth
Prepare for peak
periods and growth
“
Without DigitalGenius, we would not be able to sustain the growth we had. Our expectations of what is possible with AI were not only met but exceeded.
Verena Strunk-Wenzl
Global Head of DTC CX at On
“
Without DigitalGenius, we would not be able to sustain the growth we had. Our expectations of what is possible with AI were not only met but exceeded.
Verena Strunk-Wenzl
Global Head of DTC CX at On
“
Without DigitalGenius, we would not be able to sustain the growth we had. Our expectations of what is possible with AI were not only met but exceeded.
Verena Strunk-Wenzl
Global Head of DTC CX at On