Customer Service. Resolved.

DigitalGenius is the AI platform that delivers automated resolutions for your support tickets, resulting in incredible customer satisfaction and operational savings.

93%+Reduction in First Response Time

8.2%+Increase in CSAT

85%+Resolution of ticket volume

Don’t Just Automate Conversation. Automate Action.

How Does it Work?

Reduce customer
service costs

Support tickets often require information and actions from multiple systems to resolve them, which is costly when using human agents. Reduce costs by fully automating resolutions, so you don’t have to worry about hiring new agents to match surging volumes.

Delight your
customers and boost
customer satisfaction

We’ll automate incoming tickets without agent interaction. Resolutions are seamlessly enabled via APIs to your own back-end systems – meaning customers enjoy quicker responses and resolutions. Just sit and watch your CSAT scores soar.

Unlock The Full
Potential of
your Agents

Our AI-driven conversational process automation means less repetitive tasks, so your agents can focus on high-level and complex customer service. DigitalGenius customers repeatedly say their customer service teams are happier, more productive, and more proactive.

Future Proof Process
Automation

DigtalGenius includes Flow Builder, a drag-and-drop process mapping tool, allowing you to easily construct new ticket resolutions, as your business & market evolves and new types of support tickets emerge. Handle your service tickets of today and tomorrow.

Tailored Solutions

Our AI-driven conversational process automation means less repetitive tasks, so your agents can focus on high-level and complex customer service. DigitalGenius customers repeatedly say their customer service teams are happier, more productive, and more proactive.

Request a Demo

Learn how DigitalGenius can deliver automated resolutions for your support tickets in just a few minutes. Book a demo now and we will contact you shortly.

Latest Content

Uncategorized

The Iron Triangle is a known principle on product and process design—but does it also apply to support? We don’t think so.

expost

Press

On, which manufactures a line of athletic and running shoes, wanted to show its support for medical workers on the front line by offering them 50% off its classic collection in response to COVID-19. After one worker received the discount, slowly word traveled from nurse to nurse.

Press

When Swiss running shoe business On created a 50% discount voucher for health care workers, its ad-hoc offer quickly went viral and the company soon found itself overwhelmed.