Customer Service. Resolved.

DigitalGenius is the AI platform that delivers automated resolutions for your support tickets, resulting in incredible customer satisfaction and operational savings.

50%+Reduction in First Response Time

90%+Increase in CSAT

85%+Resolution of ticket volume

Don’t Just Automate Conversation. Automate Action.

How Does it Work?

Reduce customer
service costs

Support tickets often require information and actions from multiple systems to resolve them, which is costly when using human agents. Reduce costs by fully automating resolutions, so you don’t have to worry about hiring new agents to match surging volumes.

Delight your
customers and boost
customer satisfaction

We’ll automate incoming tickets without agent interaction. Resolutions are seamlessly enabled via APIs to your own back-end systems – meaning customers enjoy quicker responses and resolutions. Just sit and watch your CSAT scores soar.

Unlock The Full
Potential of
your Agents

Our AI-driven conversational process automation means less repetitive tasks, so your agents can focus on high-level and complex customer service. DigitalGenius customers repeatedly say their customer service teams are happier, more productive, and more proactive.

Future Proof Process
Automation

DigtalGenius includes Flow Builder, a drag-and-drop process mapping tool, allowing you to easily construct new ticket resolutions, as your business & market evolves and new types of support tickets emerge. Handle your service tickets of today and tomorrow.

Tailored Solutions

Our AI-driven conversational process automation means less repetitive tasks, so your agents can focus on high-level and complex customer service. DigitalGenius customers repeatedly say their customer service teams are happier, more productive, and more proactive.

Request a Demo

Learn how DigitalGenius can deliver automated resolutions for your support tickets in just a few minutes. Book a demo now and we will contact you shortly.

Latest Content

Blog

Online retail customer service is increasing in volume and customer expectations. Together, this creates a challenge: how can businesses keep up with these increasing demands? The stakes are high: almost 70% of customers will pay more for better customer service, and two-thirds of customers will actively dissuade friends and family from purchasing after just one […]

Guides

Every interaction with a customer is an opportunity for either chaos or connection. When the customer service department is well prepared, they can deliver a smooth customer experience that makes customers think “oh, that was easy!”

Blog

If you’re a company with under 500 employees, it will cost, on average, $7,645 to hire a new employee, and about 52 days to find them. That’s not scalable for anyone, but it’s especially difficult in an industry that’s at the beck and call of seasonal hiring, spikes and product-related flex.As the number of customers […]