The AI concierge that

We’re sorry, looks like the carrier has misplaced your parcel. Would you like us to send you a replacement or a refund?

REPLACEMENT

REFUND

It’s been a week, what’s happening to my order?

The AI concierge that

We’re sorry, looks like the carrier has misplaced your parcel. Would you like us to send you a replacement or a refund?

REPLACEMENT

REFUND

It’s been a week, what’s happening to my order?

The AI concierge that

We’re sorry, looks like the carrier has misplaced your parcel. Would you like us to send you a replacement or a refund?

REPLACEMENT

REFUND

It’s been a week, what’s happening to my order?

The AI concierge that resolves your tickets, improves conversion rates, detects product defects, proactively solves issues

CARE AI

CARE AI

AI and deep integrations
for instant care, boosting LTV

A unified platform featuring conversational and visual AI for comprehension, deep integrations for resolution, and generative AI for personalization and empathy.

air up

Type message here

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ALLSAINTS

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I need a new return label

No problem, here is a new return label for you to use.

Milo

Deep Integrations

We seamlessly integrate into your existing platforms – shipping carriers, ecommerce platforms, ERPs, payment providers, loyalty platforms and more – allowing us to fully resolve customer queries. This allows your concierge to generate return labels, identify lost packages, conduct carrier investigations, estimate warehouse shipping times, and process replacements and refunds – all without any agent involvement.

Deep Integrations

We seamlessly integrate into your existing platforms – shipping carriers, ecommerce platforms, ERPs, payment providers, loyalty platforms and more – allowing us to fully resolve customer queries. This allows your concierge to generate return labels, identify lost packages, conduct carrier investigations, estimate warehouse shipping times, and process replacements and refunds – all without any agent involvement.

Deep Integrations

We seamlessly integrate into your existing platforms – shipping carriers, ecommerce platforms, ERPs, payment providers, loyalty platforms and more – allowing us to fully resolve customer queries. This allows your concierge to generate return labels, identify lost packages, conduct carrier investigations, estimate warehouse shipping times, and process replacements and refunds – all without any agent involvement.

air up

Type message here

Powered by DigitalGenius

ALLSAINTS

Type message here

Powered by DigitalGenius

I need a new return label

No problem, here is a new return label for you to use.

Milo

air up

Type message here

Powered by DigitalGenius

ALLSAINTS

Type message here

Powered by DigitalGenius

I need a new return label

No problem, here is a new return label for you to use.

Milo

Visual AI

Our visual AI, trained on a diverse range of products, effortlessly detects defects, addressing quality issues from damaged packages to product concerns. It even reads product barcodes to identify the specific product affected. This enables your concierge to automatically trigger replacement orders, and alert your quality control teams.

Visual AI

Our visual AI, trained on a diverse range of products, effortlessly detects defects, addressing quality issues from damaged packages to product concerns. It even reads product barcodes to identify the specific product affected. This enables your concierge to automatically trigger replacement orders, and alert your quality control teams.

Visual AI

Our visual AI, trained on a diverse range of products, effortlessly detects defects, addressing quality issues from damaged packages to product concerns. It even reads product barcodes to identify the specific product affected. This enables your concierge to automatically trigger replacement orders, and alert your quality control teams.

Chat with us!

Type message here

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Chat with us!

My plant arrived half wilted! 😩

Oh no, we are sorry about the damage!

Defect detected

Refund

Replacement

Nora

Refund

I have issued a refund. Here’s a discount code for future purchases: 145062

Nora

Type message here

Powered by DigitalGenius

Chat with us!

Type message here

Powered by DigitalGenius

Chat with us!

My plant arrived half wilted! 😩

Oh no, we are sorry about the damage!

Defect detected

Refund

Replacement

Nora

Refund

I have issued a refund. Here’s a discount code for future purchases: 145062

Nora

Type message here

Powered by DigitalGenius

Generative AI

Give your customers a personalized experience with our top-tier generative AI from OpenAI, fine-tuned for ecommerce use cases. Our system has built-in safety features, allowing your concierge to deliver empathetic and highly personalized responses, and preventing unintended content. The concierge naturally adapts to fit your brand tone of voice. Feed content directly from your knowledge base, FAQs and website, reducing the need for scripting responses to common questions.

Generative AI

Give your customers a personalized experience with our top-tier generative AI from OpenAI, fine-tuned for ecommerce use cases. Our system has built-in safety features, allowing your concierge to deliver empathetic and highly personalized responses, and preventing unintended content. The concierge naturally adapts to fit your brand tone of voice. Feed content directly from your knowledge base, FAQs and website, reducing the need for scripting responses to common questions.

Generative AI

Give your customers a personalized experience with our top-tier generative AI from OpenAI, fine-tuned for ecommerce use cases. Our system has built-in safety features, allowing your concierge to deliver empathetic and highly personalized responses, and preventing unintended content. The concierge naturally adapts to fit your brand tone of voice. Feed content directly from your knowledge base, FAQs and website, reducing the need for scripting responses to common questions.

Chat with us!

My girlfriend’s birthday is this Friday.

Will my order arrive by then?

Type message here

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Chat with us!

I have ordered the Xmas

“double trouble” package but

missing some of the items.

Type message here

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Select

Select

Christmas Double Trouble package

Chat with us!

My girlfriend’s birthday is this Friday.

Will my order arrive by then?

Type message here

Powered by DigitalGenius

Chat with us!

I have ordered the Xmas

“double trouble” package but

missing some of the items.

Type message here

Powered by DigitalGenius

Select

Select

Christmas Double Trouble package

Cut resolution time

Increase loyalty

Free up your agents

Improve CSAT

Customers hate ineffective bots.
So do we.

Customers hate ineffective bots. So do we.

Through deep integrations with your tech stack, our concierge finds relevant information and performs customer service tasks in seconds. Paired with empathetic responses via generative AI, your customers will experience revolutionary customer service. 

Lost in Transit

Order Not Shipped

vs

DigitalGenius bot

What's happening to my order?

Refund please.

👍

Typical bot

What’s happening

to my order?

I already have the link, but it’s not moved for a week.

Here is the tracking link: 13532

Sorry let me pass this to an agent.

👎

AI intent detected: Order Status

Stuck in Transit

detected

In Transit (7 days)

Collected

InvestigationStarted

Refund issued

vs

DigitalGenius bot

I wonder why my shoes

still haven't shipped

as I need them for a trip?

Typical bot

Unfortunately it's still being processed by our warehouse.

But when will I get it? It's been ages…

I wonder why my shoes still haven't shipped as I need them for a trip?

Sorry let me pass this to an agent.

AI intent detected: Order Status

Warehouse Integration

EDD: 04/10/23

Estimate Shipping Time

GPT4:

Generating empathetic and personal response

Typical bot

Lost in transit

Lost in Transit

Order Not Shipped

vs

DigitalGenius bot

What's happening to my order?

Looks like your package is stuck. Would you like a replacement/refund?

Refund please.

I have issued you a refund.

👍

Typical bot

What’s happening

to my order?

I already have the link, but it’s not moved for a week.

Here is the tracking link: 13532

Sorry let me pass this to an agent.

👎

AI intent detected: Order Status

Stuck in Transit

detected

In Transit (7 days)

Collected

InvestigationStarted

Refund issued

vs

DigitalGenius bot

I wonder why my shoes

still haven't shipped

as I need them for a trip?

I apologize for the delay with your Rogers. I know this isn't ideal, especially as you need them for a trip. You should receive your order by October 4th. Thank you for your patience.

Typical bot

Unfortunately it's still being processed by our warehouse.

But when will I get it? It's been ages…

I wonder why my shoes still haven't shipped as I need them for a trip?

Sorry let me pass this to an agent.

AI intent detected: Order Status

Warehouse Integration

EDD: 04/10/23

Estimate Shipping Time

GPT4:

Generating empathetic and personal response

Prepare for peak periods and growth

Prepare for peak
periods and growth

Without DigitalGenius, we would not be able to sustain the growth we had. Our expectations of what is possible with AI were not only met but exceeded.

Verena Strunk-Wenzl

Global Head of DTC CX at On

Without DigitalGenius, we would not be able to sustain the growth we had. Our expectations of what is possible with AI were not only met but exceeded.

Verena Strunk-Wenzl

Global Head of DTC CX at On

Without DigitalGenius, we would not be able to sustain the growth we had. Our expectations of what is possible with AI were not only met but exceeded.

Verena Strunk-Wenzl

Global Head of DTC CX at On

PURCHASE AI