The AI agent that is built for ecommerce, fully resolves queries, delights your customers, creates loyal customers.
Stop being reactive – start being proactive
Don’t wait for customers to reach out with issues – keep them up to date with proactive communications
Book a Demo
Book a Demo
Book a Demo
Book a Demo
Take action before your customers contact you
Take action before your customers contact you
Create rules and triggers to contact customers for common pain points and one-off incidents.
Create rules and triggers to contact customers for common pain points and one-off incidents.
Checking
for delays
Finding orders with 7+ days delay
Alerting customers
Checking for delays
Finding orders with 7+ days delay
Alerting customers
How you can use proactive
You can send proactive messages to customers for any situation, including:
Detect delayed orders
Check orders daily and inform customers if their order has been stuck for several days.
Back order notifications
Let customers know when products they tried to order previously are back in stock.
Return status updates
Provide refund updates & when returns have been received back at the warehouse.
Acknowledge feedback
Follow up on feedback surveys, thanking customers and acknowledging their comments.
Blackout
<
agent@ai.com
>
to
all customers
(3 hours ago)
Thank you for your feedback. Your patience means a lot, and we'll keep working to make things easier.
Out of stock notifications
When an ordered item is out of stock, inform customers and offer a resolution.
Policy reminders
Inform customers about specific policies that relate to their orders.
How you can use proactive
You can send proactive messages to customers for any situation, including:
Detect delayed orders
Check orders daily and inform customers if their order has been stuck for several days.
Back order notifications
Let customers know when products they tried to order previously are back in stock.
Return status updates
Provide refund updates & when returns have been received back at the warehouse.
Acknowledge feedback
Follow up on feedback surveys, thanking customers and acknowledging their comments.
Blackout
<
agent@ai.com
>
to
all customers
(3 hours ago)
Thank you for your feedback. Your patience means a lot, and we'll keep working to make things easier.
Out of stock notifications
When an ordered item is out of stock, inform customers and offer a resolution.
Policy reminders
Inform customers about specific policies that relate to their orders.
Stay on top of major incidents
React quickly to disruptive incidents and keep customers well informed.
Stay on top of major incidents
React quickly to disruptive incidents and keep customers well informed.
Let AI do what it does best
Automatically build email lists, begin customer conversations, and take actions based on data.
Let AI do what it does best
Automatically build email lists, begin customer conversations, and take actions based on data.
“
Proactive was one of the reasons we partnered with DigitalGenius. By deploying it, customers can self-serve and it prevents a lot of repetitive questions, allowing them to focus on the high-priority questions.
Natasha McKenna
Customer Service Systems and Operations Manager
“
Proactive was one of the reasons we partnered with DigitalGenius. By deploying it, customers can self-serve and it prevents a lot of repetitive questions, allowing them to focus on the high-priority questions.
Natasha McKenna
Customer Service Systems and Operations Manager
“
Proactive was one of the reasons we partnered with DigitalGenius. By deploying it, customers can self-serve and it prevents a lot of repetitive questions, allowing them to focus on the high-priority questions.
Natasha McKenna
Customer Service Systems and Operations Manager
Stay on top of major incidents
React quickly to disruptive incidents and keep customers well informed.
Let AI do what it does best
Automatically build email lists, begin customer conversations, and take actions based on data.