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Process warranty requests end-to-end

Visually assess damaged products, check warranty status and automatically approve or escalate replacements.

Book a Demo

Book a Demo

Book a Demo

Identify common product defects

Train our AI agent to visually identify faults with your products. Upload your own images, and include unique product identifiers. Our AI will use this training to identify faults in images customers upload, and assign a confidence level to the assessment.

Identify common product defects

Train your AI agent to visually identify faults with your products. Upload your own images, and include unique product identifiers.

Our AI will use this training to identify faults in images customers upload, and assign a confidence level to the assessment.

DEFECT DETECTED

DEFECT DETECTED

DEFECT DETECTED

DEFECT DETECTED

DEFECT DETECTED

DEFECT DETECTED

Order found

Warranty Status

Policy match

Legitimacy check

Eligible - approved

Perform necessary checks

Automatically look up the order in your order management system, and perform relevant checks. Use AI to investigate whether the order is legitimate, and if the product is covered by your warranty or returns policies.

Apply policies correctly

With the results of the checks, take the right action according to your business rules.

✕ Rejected

Out of warranty

I'm sorry, but the 12-month warranty on this product has now expired, so I'm unable to approve this request.

⚡ Escalated to agent

Low image confidence

Thank you for sharing your images. I need to pass this to one of my colleagues to take a closer look — they'll be in touch shortly.

✓ Approved

In-warranty defect

Your product is covered under warranty. Would you like a replacement or a refund? I can arrange either for you right away.

Make the appropriate resolution

Automatically dispatch a replacement product, or trigger a refund for approved requests. Or, keep total control and escalate all material to a human to review the ticket and finalise the process.

Replacement

Replacement

Refund

Blackout

AI Agent

Blackout

Make the appropriate resolution

Automatically dispatch a replacement product, or trigger a refund for approved requests. Or, keep total control and escalate all material to a human to review the ticket and finalise the process.

Replacement

Replacement

Refund

Blackout

AI Agent

Blackout

Incorporate advanced checks

Apply different approval processes for different customer profiles. Provide expedited refunds for VIPs, and flag suspicious activity for a fraud check.

Sarah M.

Customer since 2019
14 previous orders

VIP

Leo K.

Signed up today
First order pending

First-time buyer

Priya S.

3 claims in 90 days verification needed

Multiple recent claims

Incorporate advanced checks

Apply different approval processes for different customer profiles. Provide expedited refunds for VIPs, and flag suspicious activity for a fraud check.

Sarah M.

Customer since 2019
14 previous orders

VIP

Leo K.

Signed up today
First order pending

First-time buyer

Priya S.

3 claims in 90 days verification needed

Multiple recent claims

Make the appropriate resolution

Automatically dispatch a replacement product, or trigger a refund for approved requests. Or, keep total control and escalate all material to a human to review the ticket and finalise the process.

Replacement

Replacement

Refund

Blackout

AI Agent

Blackout

Make the appropriate resolution

Automatically dispatch a replacement product, or trigger a refund for approved requests. Or, keep total control and escalate all material to a human to review the ticket and finalise the process.

Replacement

Replacement

Refund

Blackout

AI Agent

Blackout

Incorporate advanced checks

Apply different approval processes for different customer profiles. Provide expedited refunds for VIPs, and flag suspicious activity for a fraud check.

Sarah M.

Customer since 2019
14 previous orders

VIP

Leo K.

Signed up today
First order pending

First-time buyer

Priya S.

3 claims in 90 days verification needed

Multiple recent claims

Incorporate advanced checks

Apply different approval processes for different customer profiles. Provide expedited refunds for VIPs, and flag suspicious activity for a fraud check.

Sarah M.

Customer since 2019
14 previous orders

VIP

Leo K.

Signed up today
First order pending

First-time buyer

Priya S.

3 claims in 90 days verification needed

Multiple recent claims