The AI platform for conversational commerce
The AI platform for conversational commerce
Built for ecommerce. Purpose-designed AI that handles the full complexity of customer conversations — from start to finish.
Built for ecommerce. Purpose-designed AI that handles the full complexity of customer conversations — from start to finish.
How it works
The platform for Conversational Commerce
From first message to full resolution — every layer of the platform is built to work seamlessly together.
CHANNELS
AI ENGINE
Channels
Deploy AI Agents across any channel
Deploy AI Agents across any channel
Deploy AI Agents across any channel
Your customers aren't limited to one channel, so why should your AI Agent be? As well as widely used channels like chat, email and voice, with our Headless SDK our agent can be deployed anywhere on site – it all depends on your imagination.
Your customers aren't limited to one channel, so why should your AI Agent be? As well as widely used channels like chat, email and voice, with our Headless SDK our agent can be deployed anywhere on site – it all depends on your imagination.
Blackout
AI Agent
I have a party next week and I want my new earrings for it. Where is my order? I need it ASAP
Blackout
Genius Flows
Specialist Agent
Orchestration
AI engine
AI Agents built to resolve queries
AI Agents built to resolve queries
AI Agents built to resolve queries
We use a hybrid approach to AI, combining LLMs and approved workflows. Our specialist Orchestrator agent chooses the right tools in the right order by combining specialist agents with approved workflows to keep conversations on track.
By gathering more information and context, Orchestrator can resolve queries with multiple intents, ambiguity, or that are badly worded.
Standard automations handle the high-frequency queries. DigitalGenius extends that coverage deep into the long-tail, the queries that would otherwise require a human agent.
I have an account I cannot get into and I also did not receive my last shipment
FAQ for account recovery
WISMO automation
✦ Multi-intent detected
Active:
FAQ Agent
Queued:
WISMO Agent
Deep Integrations
Connect to your existing tech stack
Connect to your existing tech stack
Connect to your existing tech stack
DigitalGenius connects to your existing tools to perform complex actions that fully solve customer problems — not just acknowledge them.
DigitalGenius connects to your existing tools to perform complex actions that fully solve customer problems — not just acknowledge them.
Flow builder
Map the journey to full resolution
Map the journey to full resolution
Map the journey to full resolution
Use our flow builder to connect specialist agents, retrieve data, take actions and much more. Clearly see the steps your agent will take so there are no surprises for you or your customers.
Use our flow builder to connect specialist agents, retrieve data, take actions and much more. Clearly see the steps your agent will take so there are no surprises for you or your customers.
Dashboard
Run everything from one dashboard
Run everything from one dashboard
Run everything from one dashboard
The DigitalGenius dashboard gives you an unparalleled view into your AI Agent. Manage flows, update knowledge, and see detailed analytics about conversations.
By gathering more information and context, Orchestrator can resolve queries with multiple intents, ambiguity, or that are badly worded.
Standard automations handle the high-frequency queries. DigitalGenius extends that coverage deep into the long-tail, the queries that would otherwise require a human agent.
I have an account I cannot get into and I also did not receive my last shipment
FAQ for account recovery
WISMO automation
✦ Multi-intent detected
Active:
FAQ Agent
Queued:
WISMO Agent