The AI platform for conversational commerce
The AI platform for conversational commerce
Built for ecommerce. Purpose-designed AI that handles the full complexity of customer conversations from start to finish.
Built for ecommerce. Purpose-designed AI that handles the full complexity of customer conversations from start to finish.
How it works
Tailored for ecommerce
From first message to full resolution, every layer of the platform is built to work seamlessly together to solve ecommerce questions.
CHANNELS
CHANNELS
AI ENGINE
AI ENGINE
Embedded AI Agents
Embedded AI Agents
Orchestrator
Orchestrator
Simulator
Evaluation Score
Simulator
Evaluation Score
AGENT HARNESS
Flows
Deep Integrations
Schedule & Monitoring
AGENT HARNESS
Flows
Deep Integrations
Schedule & Monitoring
DG DASHBOARD
DG DASHBOARD
Knowledge
Management
Analytics
Conversations
Multi-Region,
Multi-User
Flow Builder
Security
Flow
Builder
Knowledge
Management
Conversations
Analytics
Security
Multi-Region,
Multi-User
Channels
Deploy AI Agents across any channel
Deploy AI Agents across any channel
Deploy AI Agents across any channel
Your customers aren't limited to one channel, so why should your AI Agent be? As well as widely used channels like email, chat and voice, with our Headless SDK your AI can be deployed anywhere on site.
Your customers aren't limited to one channel, so why should your AI Agent be? As well as widely used channels like email, chat and voice, with our Headless SDK your AI can be deployed anywhere on site.
Explore channels
Explore channels
Explore channels
Explore channels
Blackout
AI Agent
I have a party next week and I want my new earrings for it. Where is my order? I need it ASAP
Blackout
Genius Flows
Specialist Agent
Orchestration
AI OS for Ecommerce
AI Agents built to resolve queries
AI Agents built to resolve queries
AI Agents built to resolve queries
We use a hybrid approach to AI, combining LLMs and approved workflows. Our specialist Orchestrator agent chooses the right tools in the right order by combining specialist agents with approved workflows to keep conversations on track.
By gathering more information and context, Orchestrator can resolve queries with multiple intents, ambiguity, or that are badly worded.
Standard automations handle the high-frequency queries. DigitalGenius extends that coverage deep into the long-tail, the queries that would otherwise require a human agent.
Explore AI OS
Explore AI OS
Blackout
AI Agent
I have a party next week and I want my new earrings for it. Where is my order? I need it ASAP
Blackout
Genius Flows
Specialist
Agent
Orchestration
£20.99
£20.99
£84.50
£84.50
Hey, I ordered the wrong thing, can I change my order?
Blackout
Genius Flows
Specialist
Agent
Orchestration
Deep Integrations
Connect to your existing tech stack
Connect to your existing tech stack
Connect to your existing tech stack
DigitalGenius connects to your existing tools to perform the necessary actions to fully solve customer questions.
DigitalGenius connects to your existing tools to perform the necessary actions to fully solve customer questions.
Agent Harness
Map the journey to full resolution
Map the journey to full resolution
Map the journey to full resolution
Use our agent harness to connect specialist agents, access data, and take action across your systems. With full visibility into every step, your team stays in control and your customers stay informed.
Use our agent harness to connect specialist agents, access data, and take action across your systems. With full visibility into every step, your team stays in control and your customers stay informed.
Dashboard
Manage everything from one dashboard
Manage everything from one dashboard
Manage everything from one dashboard
The DG dashboard gives you an unparalleled view into your AI Agent. Manage Flows, update knowledge sources, and see detailed analytics.
By gathering more information and context, Orchestrator can resolve queries with multiple intents, ambiguity, or that are badly worded.
Standard automations handle the high-frequency queries. DigitalGenius extends that coverage deep into the long-tail, the queries that would otherwise require a human agent.
Why it works
A hybrid approach to AI is essential for CX at scale
A hybrid approach to AI is essential for CX at scale
By combining structured workflows with LLMs, brands can reliably and successfully resolve more customer conversations.
Consistently predictable
Structured workflows mean conversations flow in a predictable order, with guardrails built in, and consistent responses each time.
Scale in all directions
Our approach means more use cases, more complex processes, and more in-depth customer conversations, without losing context.
Up to date responses
By drawing on real time data, your agent gives a current answer – rather than one that's out of date and potentially incorrect.
Why it works
A hybrid approach to AI is essential for CX at scale
By combining structured workflows with LLMs, brands can reliably and successfully resolve more customer conversations.
Consistently predictable
Structured workflows mean conversations flow in a predictable order, with guardrails built in, and consistent responses each time.
Scale in all directions
Our approach means more use cases, more complex processes, and more in-depth customer conversations, without losing context.
Up to date responses
By drawing on real time data, your agent gives a current answer – rather than one that's out of date and potentially incorrect.