Truly omnichannel customer experience
Truly
omnichannel customer experience
Your AI Concierge is there to help your customers at every step of their journey, creating a tailored experience across each channel.
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SOCIAL
SOCIAL
SOCIAL
Win every customer over
Win every customer over
Respond to customer comments automatically on social channels and ensure you are capturing every potential customer.
Identify the meaning of customers automatically with our custom models that have been trained on millions of customer questions.
CHAT
CHAT
CHAT
Help customers find what they need
Information Extraction
With product advice and recommendations, learn what your customers are looking for and suggest the best items for them.
With product advice and recommendations, learn what your customers are looking for and suggest the best items for them.
Intercept order changes through email
Intercept order changes through email
Customers sometimes make mistakes with orders. Immediately update their order from an email, to ensure everyone is happy.
Customers sometimes make mistakes with orders. Immediately update their order from an email, to ensure everyone is happy.
SMS & MESSAGING
SMS & MESSAGING
SMS & MESSAGING
Proactively alert customers
Proactively alert customers
Monitor for shipping delays and inform customers about the situation, while offering them solutions.
Monitor for shipping delays and inform customers about the situation, while offering them solutions.
ON-SITE
ON-SITE
ON-SITE
Help customers solve their issue
Help customers solve their issue
Use a returns portal and online widgets to guide customers through common issues such as WISMOs and Returns
Use a returns portal and online widgets to guide customers through common issues such as WISMOs and Returns
VOICE AI
VOICE AI
VOICE AI
Help customers who prefer to talk
Help customers who prefer to talk
Some customers prefer talking over chatting. Our AI-powered agents engage naturally with your customers, helping to resolve their issues efficiently.
Some customers prefer talking over chatting. Our AI-powered agents engage naturally with your customers, helping to resolve their issues efficiently.
IN-APP
IN-APP
IN-APP
Look after your most loyal customers
Look after your most loyal customers
Personalise offers, process loyalty points, and give VIP customers the special treatment they deserve.
Personalise offers, process loyalty points, and give VIP customers the special treatment they deserve.
