Truly omnichannel customer experience

Truly
omnichannel
customer experience

Your AI Concierge is there to help your customers at every step of their journey, creating a tailored experience across each channel.

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SOCIAL

SOCIAL

SOCIAL

Win every customer over

Win every customer over

Respond to customer comments automatically on social channels and ensure you are capturing every potential customer.

Identify the meaning of customers automatically with our custom models that have been trained on millions of customer questions.

A text conversation: "Could you ship it to 16 Sunrise Avenue, Blackrock Park, London, E14 7JI". Detecting that the customer intent is "Change Address"
Text conversation: "Could you ship it to 16 Sunrise Avenue, Blackrock Park, London, E14 7JI". The graphic show that the address has been extracted.

CHAT

CHAT

CHAT

Help customers find what they need

Information Extraction

With product advice and recommendations, learn what your customers are looking for and suggest the best items for them.

With product advice and recommendations, learn what your customers are looking for and suggest the best items for them.

EMAIL

EMAIL

EMAIL

Intercept order changes through email

Intercept order changes through email

Customers sometimes make mistakes with orders. Immediately update their order from an email, to ensure everyone is happy.

Customers sometimes make mistakes with orders. Immediately update their order from an email, to ensure everyone is happy.

Text chat: "I have been waiting for my order for 2 weeks! I'm never ordering from you again!" - Showing that the sentiment detected is "Anger"
Text conversation: "Could you ship it to 16 Sunrise Avenue, Blackrock Park, London, E14 7JI". The graphic show that the address has been extracted.

SMS & MESSAGING

SMS & MESSAGING

SMS & MESSAGING

Proactively alert customers

Proactively alert customers

Monitor for shipping delays and inform customers about the situation, while offering them solutions.

Monitor for shipping delays and inform customers about the situation, while offering them solutions.

ON-SITE

ON-SITE

ON-SITE

Help customers solve their issue

Help customers solve their issue

Use a returns portal and online widgets to guide customers through common issues such as WISMOs and Returns

Use a returns portal and online widgets to guide customers through common issues such as WISMOs and Returns

Text chat: "I have been waiting for my order for 2 weeks! I'm never ordering from you again!" - Showing that the sentiment detected is "Anger"
Text conversation: "Could you ship it to 16 Sunrise Avenue, Blackrock Park, London, E14 7JI". The graphic show that the address has been extracted.

VOICE AI

VOICE AI

VOICE AI

Help customers who prefer to talk

Help customers who prefer to talk

Some customers prefer talking over chatting. Our AI-powered agents engage naturally with your customers, helping to resolve their issues efficiently.

Some customers prefer talking over chatting. Our AI-powered agents engage naturally with your customers, helping to resolve their issues efficiently.

IN-APP

IN-APP

IN-APP

Look after your most loyal customers

Look after your most loyal customers

Personalise offers, process loyalty points, and give VIP customers the special treatment they deserve.

Personalise offers, process loyalty points, and give VIP customers the special treatment they deserve.

Text chat: "I have been waiting for my order for 2 weeks! I'm never ordering from you again!" - Showing that the sentiment detected is "Anger"

Join the online shopping revolution

Join the online shopping revolution

Join the online shopping revolution