The AI OS for Ecommerce
The AI OS for Ecommerce
Powering the best ecommerce customer experiences in the world.
Powering the best ecommerce customer experiences in the world.
The DG LLM
Multi-agent architecture
Combining a unique dataset of ecommerce customer conversations with proprietary LLM-based AI architecture to resolve customer queries.
WISMO
Agent
Returns
Agent
Order Management
Agent
Warranty
Agent
Handover
ORCHESTRATOR
Powered by the DG LLM
CUSTOMER QUERY
Can I change my order?
WISMO Agent
Returns Agent
Order Management Agent
Warranty Agent
Handover
ORCHESTRATOR
Powered by the DG LLM
CUSTOMER QUERY
Can I change my order?
Why it matters
Full control over agents, without the hassle
Full control over agents, without the hassle
Full control over agents, without the hassle
You need different tools for different customer queries. Some are best handled by LLM agents, some by approved workflows, and some by both. Our hybrid approach means our AI chooses the right tools at each step of the journey, while keeping conversations on track and aligned with your business rules.
You need different tools for different customer queries. Some are best handled by LLM agents, some by approved workflows, and some by both. Our hybrid approach means our AI chooses the right tools at each step of the journey, while keeping conversations on track and aligned with your business rules.
✕ Single LLM prompt
One prompt for everything
You are a customer service agent. Handle all queries including: order status, returns, refunds, exchanges, cancellations, delivery issues, product questions, payment failures, promo codes, account issues, complaints…
⚠ Brittle, hard to maintain, hallucination-prone
✦ Orchestrator
Right agent, every time
"Where's my order?"
✦ Order Status Agent
🔍 Order Status checked
🚚 Carrier API queried
✓ Resolved: ETA confirmed to customer
One prompt for everything
✕ Single LLM prompt
You are a customer service agent. Handle all queries including: order status, returns, refunds, exchanges, cancellations, delivery issues, product questions, payment failures, promo codes, account issues, complaints…
⚠ Brittle, hard to maintain, hallucination-prone
Right agent, every time
✦ Orchestrator
"Where's my order?"
✦ Order Status Agent
🔍 Order Status checked
🚚 Carrier API queried
✓ Resolved — ETA confirmed to customer
Building blocks
Understanding every customer, every time
Understanding every customer, every time
Our AI Engine extracts the right signals from every conversation - intent, emotion, and visual context, before taking any action.
Visual Defect Detection
With image recognition, assess customer pictures to detect product damage and flaws - automatically, at scale.
My plant arrived half wilted! 😩
Defect detected
Emotion Detection
Sentiment analysis recognises the emotion behind customer messages, so responses are calibrated to match the moment.
Voice Detection
Understand what customers are saying in their own words, and respond with natural-sounding AI voice.
00:00:05
"Where is my order? I placed it
last week and haven't heard anything."
00:00:10
"I can see your order is on its way — it's due to arrive Thursday. I'll send you a tracking link now."
Intent Detection
Our LLM is trained specifically on ecommerce interactions to understand customers in their own words, not just keywords.
My shoes ordered 8 days ago haven't arrived yet
Detected Intent
WISMO
WISMO
Returns
Cancel
Gathering context
We find relevant context from within your systems, and ask clarifying questions to decide the right step to take.
Are you asking about your most recent order from last Tuesday?
CUSTOMER HISTORY...
Retrieving context
Visual Defect Detection
With image recognition, assess customer pictures to detect product damage and flaws - automatically, at scale.
My plant arrived half wilted! 😩
Defect detected
Emotion Detection
Sentiment analysis recognises the emotion behind customer messages, so responses are calibrated to match the moment.
Voice Detection
Understand what customers are saying in their own words, and respond with natural-sounding AI voice.
00:00:05
"Where is my order? I placed it
last week and haven't heard anything."
00:00:10
"I can see your order is on its way — it's due to arrive Thursday. I'll send you a tracking link now."
Intent Detection
Our LLM is trained specifically on ecommerce interactions to understand customers in their own words, not just keywords.
My shoes ordered 8 days ago haven't arrived yet
Detected Intent
WISMO
WISMO
Returns
Cancel
Gathering context
We find relevant context from within your systems, and ask clarifying questions to decide the right step to take.
Are you asking about your most recent order from last Tuesday?
CUSTOMER HISTORY...
Retrieving context
Visual Defect Detection
With image recognition, assess customer pictures to detect product damage and flaws - automatically, at scale.
My plant arrived half wilted! 😩
Defect detected
Emotion Detection
Sentiment analysis recognises the emotion behind customer messages, so responses are calibrated to match the moment.
Voice Detection
Understand what customers are saying in their own words, and respond with natural-sounding AI voice.
00:00:05
"Where is my order? I placed it
last week and haven't heard anything."
00:00:10
"I can see your order is on its way — it's due to arrive Thursday. I'll send you a tracking link now."
Intent Detection
Our LLM is trained specifically on ecommerce interactions to understand customers in their own words, not just keywords.
My shoes ordered 8 days ago haven't arrived yet
Detected Intent
WISMO
WISMO
Returns
Cancel
Gathering context
We find relevant context from within your systems, and ask clarifying questions to decide the right step to take.
Are you asking about your most recent order from last Tuesday?
CUSTOMER HISTORY...
Retrieving context
Visual Defect Detection
With image recognition, assess customer pictures to detect product damage and flaws, automatically, at scale.
My plant arrived half wilted! 😩
Defect detected
Emotion Detection
Sentiment analysis recognises the emotion behind customer messages, so responses are calibrated to match the moment.
Voice Detection
Understand what customers are saying in their own words, and respond with natural-sounding AI voice.
00:00:05
"Where is my order? I placed it last week and haven't heard anything."
00:00:10
"I can see your order is on its way — it's due to arrive Thursday. I'll send you a tracking link now."
Intent Detection
Our LLM is trained specifically on ecommerce interactions to understand customers in their own words, not just keywords.
My shoes ordered 8 days ago haven't arrived yet
Detected Intent
WISMO
WISMO
Returns
Cancel
Gathering context
We find relevant context from within your systems, and ask clarifying questions to decide the right step to take.
Are you asking about your most recent order from last Tuesday?
CUSTOMER HISTORY...
Retrieving context
Visual Defect Detection
With image recognition, assess customer pictures to detect product damage and flaws, automatically, at scale.
My plant arrived half wilted! 😩
Defect detected
Emotion Detection
Sentiment analysis recognises the emotion behind customer messages, so responses are calibrated to match the moment.
Voice Detection
Understand what customers are saying in their own words, and respond with natural-sounding AI voice.
00:00:05
"Where is my order? I placed it last week and haven't heard anything."
00:00:10
"I can see your order is on its way — it's due to arrive Thursday. I'll send you a tracking link now."
Intent Detection
Our LLM is trained specifically on ecommerce interactions to understand customers in their own words, not just keywords.
My shoes ordered 8 days ago haven't arrived yet
Detected Intent
WISMO
WISMO
Returns
Cancel
Gathering context
We find relevant context from within your systems, and ask clarifying questions to decide the right step to take.
Are you asking about your most recent order from last Tuesday?
CUSTOMER HISTORY...
Retrieving context
Visual Defect Detection
With image recognition, assess customer pictures to detect product damage and flaws, automatically, at scale.
My plant arrived half wilted! 😩
Defect detected
Emotion Detection
Sentiment analysis recognises the emotion behind customer messages, so responses are calibrated to match the moment.
Voice Detection
Understand what customers are saying in their own words, and respond with natural-sounding AI voice.
00:00:05
"Where is my order? I placed it last week and haven't heard anything."
00:00:10
"I can see your order is on its way — it's due to arrive Thursday. I'll send you a tracking link now."
Intent Detection
Our LLM is trained specifically on ecommerce interactions to understand customers in their own words, not just keywords.
My shoes ordered 8 days ago haven't arrived yet
Detected Intent
WISMO
WISMO
Returns
Cancel
Gathering context
We find relevant context from within your systems, and ask clarifying questions to decide the right step to take.
Are you asking about your most recent order from last Tuesday?
CUSTOMER HISTORY...
Retrieving context
Building blocks
Understanding every customer, every time
Our AI Engine extracts the right signals from every conversation - intent, emotion, and visual context, before taking any action.
Visual Defect Detection
With image recognition, assess customer pictures to detect product damage and flaws - automatically, at scale.
My plant arrived half wilted! 😩
Defect detected
Emotion Detection
Sentiment analysis recognises the emotion behind customer messages, so responses are calibrated to match the moment.
Voice Detection
Understand what customers are saying in their own words, and respond with natural-sounding AI voice.
00:00:05
"Where is my order? I placed it
last week and haven't heard anything."
00:00:10
"I can see your order is on its way — it's due to arrive Thursday. I'll send you a tracking link now."
Intent Detection
Our LLM is trained specifically on ecommerce interactions to understand customers in their own words, not just keywords.
My shoes ordered 8 days ago haven't arrived yet
Detected Intent
WISMO
WISMO
Returns
Cancel
Gathering context
We find relevant context from within your systems, and ask clarifying questions to decide the right step to take.
Are you asking about your most recent order from last Tuesday?
CUSTOMER HISTORY...
Retrieving context
Visual Defect Detection
With image recognition, assess customer pictures to detect product damage and flaws - automatically, at scale.
My plant arrived half wilted! 😩
Defect detected
Emotion Detection
Sentiment analysis recognises the emotion behind customer messages, so responses are calibrated to match the moment.
Voice Detection
Understand what customers are saying in their own words, and respond with natural-sounding AI voice.
00:00:05
"Where is my order? I placed it
last week and haven't heard anything."
00:00:10
"I can see your order is on its way — it's due to arrive Thursday. I'll send you a tracking link now."
Intent Detection
Our LLM is trained specifically on ecommerce interactions to understand customers in their own words, not just keywords.
My shoes ordered 8 days ago haven't arrived yet
Detected Intent
WISMO
WISMO
Returns
Cancel
Gathering context
We find relevant context from within your systems, and ask clarifying questions to decide the right step to take.
Are you asking about your most recent order from last Tuesday?
CUSTOMER HISTORY...
Retrieving context
Visual Defect Detection
With image recognition, assess customer pictures to detect product damage and flaws - automatically, at scale.
My plant arrived half wilted! 😩
Defect detected
Emotion Detection
Sentiment analysis recognises the emotion behind customer messages, so responses are calibrated to match the moment.
Voice Detection
Understand what customers are saying in their own words, and respond with natural-sounding AI voice.
00:00:05
"Where is my order? I placed it
last week and haven't heard anything."
00:00:10
"I can see your order is on its way — it's due to arrive Thursday. I'll send you a tracking link now."
Intent Detection
Our LLM is trained specifically on ecommerce interactions to understand customers in their own words, not just keywords.
My shoes ordered 8 days ago haven't arrived yet
Detected Intent
WISMO
WISMO
Returns
Cancel
Gathering context
We find relevant context from within your systems, and ask clarifying questions to decide the right step to take.
Are you asking about your most recent order from last Tuesday?
CUSTOMER HISTORY...
Retrieving context
Visual Defect Detection
With image recognition, assess customer pictures to detect product damage and flaws, automatically, at scale.
My plant arrived half wilted! 😩
Defect detected
Emotion Detection
Sentiment analysis recognises the emotion behind customer messages, so responses are calibrated to match the moment.
Voice Detection
Understand what customers are saying in their own words, and respond with natural-sounding AI voice.
00:00:05
"Where is my order? I placed it last week and haven't heard anything."
00:00:10
"I can see your order is on its way — it's due to arrive Thursday. I'll send you a tracking link now."
Intent Detection
Our LLM is trained specifically on ecommerce interactions to understand customers in their own words, not just keywords.
My shoes ordered 8 days ago haven't arrived yet
Detected Intent
WISMO
WISMO
Returns
Cancel
Gathering context
We find relevant context from within your systems, and ask clarifying questions to decide the right step to take.
Are you asking about your most recent order from last Tuesday?
CUSTOMER HISTORY...
Retrieving context
Visual Defect Detection
With image recognition, assess customer pictures to detect product damage and flaws, automatically, at scale.
My plant arrived half wilted! 😩
Defect detected
Emotion Detection
Sentiment analysis recognises the emotion behind customer messages, so responses are calibrated to match the moment.
Voice Detection
Understand what customers are saying in their own words, and respond with natural-sounding AI voice.
00:00:05
"Where is my order? I placed it last week and haven't heard anything."
00:00:10
"I can see your order is on its way — it's due to arrive Thursday. I'll send you a tracking link now."
Intent Detection
Our LLM is trained specifically on ecommerce interactions to understand customers in their own words, not just keywords.
My shoes ordered 8 days ago haven't arrived yet
Detected Intent
WISMO
WISMO
Returns
Cancel
Gathering context
We find relevant context from within your systems, and ask clarifying questions to decide the right step to take.
Are you asking about your most recent order from last Tuesday?
CUSTOMER HISTORY...
Retrieving context
Visual Defect Detection
With image recognition, assess customer pictures to detect product damage and flaws, automatically, at scale.
My plant arrived half wilted! 😩
Defect detected
Emotion Detection
Sentiment analysis recognises the emotion behind customer messages, so responses are calibrated to match the moment.
Voice Detection
Understand what customers are saying in their own words, and respond with natural-sounding AI voice.
00:00:05
"Where is my order? I placed it last week and haven't heard anything."
00:00:10
"I can see your order is on its way — it's due to arrive Thursday. I'll send you a tracking link now."
Intent Detection
Our LLM is trained specifically on ecommerce interactions to understand customers in their own words, not just keywords.
My shoes ordered 8 days ago haven't arrived yet
Detected Intent
WISMO
WISMO
Returns
Cancel
Gathering context
We find relevant context from within your systems, and ask clarifying questions to decide the right step to take.
Are you asking about your most recent order from last Tuesday?
CUSTOMER HISTORY...
Retrieving context
Hybrid AI approach
Agents that respond, recommend, and resolve
Leveraging market-leading LLMs for the tasks that require natural language, while keeping workflows in control of the outcome.
Generative Agents
Specialist LLM agents perform focused tasks and respond in natural language - with guardrails to keep every response on-brand.
Where's my order? I need it by Friday.
WISMO Agent
Your order is on its way and is due
to arrive Thursday. I've also flagged it
as urgent with the carrier for you.
Multi-language
Understand and conduct conversations in any language - allowing a full international rollout from day one.
Où est ma commande? 🇫🇷
注文はどこですか？🇯🇵
Onde está meu pedido? 🇧🇷
Wo ist meine Bestellung? 🇩🇪
Where is my order?
Recommendations
Provide personalised product advice and suggestions based on your product catalogue, customer history, and context of their query.
Generative Agents
Specialist LLM agents perform focused tasks and respond in natural language - with guardrails to keep every response on-brand.
Where's my order? I need it by Friday.
WISMO Agent
Your order is on its way and is due
to arrive Thursday. I've also flagged it
as urgent with the carrier for you.
Multi-language
Understand and conduct conversations in any language - allowing a full international rollout from day one.
Où est ma commande? 🇫🇷
注文はどこですか？🇯🇵
Onde está meu pedido? 🇧🇷
Wo ist meine Bestellung? 🇩🇪
Where is my order?
Recommendations
Provide personalised product advice and suggestions based on your product catalogue, customer history, and context of their query.
Generative Agents
Specialist LLM agents perform focused tasks and respond in natural language - with guardrails to keep every response on-brand.
Where's my order? I need it by Friday.
WISMO Agent
Your order is on its way and is due
to arrive Thursday. I've also flagged it
as urgent with the carrier for you.
Multi-language
Understand and conduct conversations in any language - allowing a full international rollout from day one.
Où est ma commande? 🇫🇷
注文はどこですか？🇯🇵
Onde está meu pedido? 🇧🇷
Wo ist meine Bestellung? 🇩🇪
Where is my order?
Recommendations
Provide personalised product advice and suggestions based on your product catalogue, customer history, and context of their query.
Generative Agents
Specialist LLM agents perform focused tasks and respond in natural language, with guardrails to keep every response on-brand.
Where's my order? I need it by Friday.
WISMO Agent
Your order is on its way and is due
to arrive Thursday. I've also flagged it
as urgent with the carrier for you.
Multi-language
Understand and conduct conversations in any language - allowing a full international rollout from day one.
Où est ma commande? 🇫🇷
注文はどこですか？🇯🇵
Onde está meu pedido? 🇧🇷
Wo ist meine Bestellung? 🇩🇪
Where is my order?
Recommendations
Provide personalised product advice and suggestions based on your product catalogue, customer history, and context of their query.
Generative Agents
Specialist LLM agents perform focused tasks and respond in natural language, with guardrails to keep every response on-brand.
Where's my order? I need it by Friday.
WISMO Agent
Your order is on its way and is due
to arrive Thursday. I've also flagged it
as urgent with the carrier for you.
Multi-language
Understand and conduct conversations in any language - allowing a full international rollout from day one.
Où est ma commande? 🇫🇷
注文はどこですか？🇯🇵
Onde está meu pedido? 🇧🇷
Wo ist meine Bestellung? 🇩🇪
Where is my order?
Recommendations
Provide personalised product advice and suggestions based on your product catalogue, customer history, and context of their query.
Generative Agents
Specialist LLM agents perform focused tasks and respond in natural language, with guardrails to keep every response on-brand.
Where's my order? I need it by Friday.
WISMO Agent
Your order is on its way and is due
to arrive Thursday. I've also flagged it
as urgent with the carrier for you.
Multi-language
Understand and conduct conversations in any language - allowing a full international rollout from day one.
Où est ma commande? 🇫🇷
注文はどこですか？🇯🇵
Onde está meu pedido? 🇧🇷
Wo ist meine Bestellung? 🇩🇪
Where is my order?
Recommendations
Provide personalised product advice and suggestions based on your product catalogue, customer history, and context of their query.
Hybrid AI approach
Agents that respond, recommend, and resolve
Leveraging market-leading LLMs for the tasks that require natural language, while keeping workflows in control of the outcome.
Generative Agents
Specialist LLM agents perform focused tasks and respond in natural language - with guardrails to keep every response on-brand.
Where's my order? I need it by Friday.
WISMO Agent
Your order is on its way and is due
to arrive Thursday. I've also flagged it
as urgent with the carrier for you.
Multi-language
Understand and conduct conversations in any language - allowing a full international rollout from day one.
Où est ma commande? 🇫🇷
注文はどこですか？🇯🇵
Onde está meu pedido? 🇧🇷
Wo ist meine Bestellung? 🇩🇪
Where is my order?
Recommendations
Provide personalised product advice and suggestions based on your product catalogue, customer history, and context of their query.
Generative Agents
Specialist LLM agents perform focused tasks and respond in natural language - with guardrails to keep every response on-brand.
Where's my order? I need it by Friday.
WISMO Agent
Your order is on its way and is due
to arrive Thursday. I've also flagged it
as urgent with the carrier for you.
Multi-language
Understand and conduct conversations in any language - allowing a full international rollout from day one.
Où est ma commande? 🇫🇷
注文はどこですか？🇯🇵
Onde está meu pedido? 🇧🇷
Wo ist meine Bestellung? 🇩🇪
Where is my order?
Recommendations
Provide personalised product advice and suggestions based on your product catalogue, customer history, and context of their query.
Generative Agents
Specialist LLM agents perform focused tasks and respond in natural language - with guardrails to keep every response on-brand.
Where's my order? I need it by Friday.
WISMO Agent
Your order is on its way and is due
to arrive Thursday. I've also flagged it
as urgent with the carrier for you.
Multi-language
Understand and conduct conversations in any language - allowing a full international rollout from day one.
Où est ma commande? 🇫🇷
注文はどこですか？🇯🇵
Onde está meu pedido? 🇧🇷
Wo ist meine Bestellung? 🇩🇪
Where is my order?
Recommendations
Provide personalised product advice and suggestions based on your product catalogue, customer history, and context of their query.
Generative Agents
Specialist LLM agents perform focused tasks and respond in natural language, with guardrails to keep every response on-brand.
Where's my order? I need it by Friday.
WISMO Agent
Your order is on its way and is due
to arrive Thursday. I've also flagged it
as urgent with the carrier for you.
Multi-language
Understand and conduct conversations in any language - allowing a full international rollout from day one.
Où est ma commande? 🇫🇷
注文はどこですか？🇯🇵
Onde está meu pedido? 🇧🇷
Wo ist meine Bestellung? 🇩🇪
Where is my order?
Recommendations
Provide personalised product advice and suggestions based on your product catalogue, customer history, and context of their query.
Generative Agents
Specialist LLM agents perform focused tasks and respond in natural language, with guardrails to keep every response on-brand.
Where's my order? I need it by Friday.
WISMO Agent
Your order is on its way and is due
to arrive Thursday. I've also flagged it
as urgent with the carrier for you.
Multi-language
Understand and conduct conversations in any language - allowing a full international rollout from day one.
Où est ma commande? 🇫🇷
注文はどこですか？🇯🇵
Onde está meu pedido? 🇧🇷
Wo ist meine Bestellung? 🇩🇪
Where is my order?
Recommendations
Provide personalised product advice and suggestions based on your product catalogue, customer history, and context of their query.
Generative Agents
Specialist LLM agents perform focused tasks and respond in natural language, with guardrails to keep every response on-brand.
Where's my order? I need it by Friday.
WISMO Agent
Your order is on its way and is due
to arrive Thursday. I've also flagged it
as urgent with the carrier for you.
Multi-language
Understand and conduct conversations in any language - allowing a full international rollout from day one.
Où est ma commande? 🇫🇷
注文はどこですか？🇯🇵
Onde está meu pedido? 🇧🇷
Wo ist meine Bestellung? 🇩🇪
Where is my order?
Recommendations
Provide personalised product advice and suggestions based on your product catalogue, customer history, and context of their query.
Deterministic outcomes
Processes that fully
resolve customer issues
Processes that fully
resolve customer issues
The AI Engine connects to your systems, your policies, and your team, so every conversation ends in a real resolution.
Flows
Use pre-built best-practice Genius Flows for common ecommerce use cases, or build your own process automation flows from scratch.
Flow
Get Credentials
Custom
Get Carrier Storage Data
AI Agent
Orchestrator Agent
Deep Integrations
Connect to all necessary data sources and platforms to retrieve accurate information and take real actions on behalf of customers.
Order retrieved
Tracking fetched
Logging ticket
Agent Handover
When appropriate, escalate tickets to human agents with full context, ensuring a seamless handoff and full resolution every time.
I've checked your order and it looks like there's been a warehouse issue. Let me connect you with our team who can help directly.
Live Agent joined
Flows
Use pre-built best-practice Genius Flows for common ecommerce use cases, or build your own process automation flows from scratch.
Flow
Get Credentials
Custom
Get Carrier Storage Data
AI Agent
Orchestrator Agent
Deep Integrations
Connect to all necessary data sources and platforms to retrieve accurate information and take real actions on behalf of customers.
Order retrieved
Tracking fetched
Logging ticket
Agent Handover
When appropriate, escalate tickets to human agents with full context, ensuring a seamless handoff and full resolution every time.
I've checked your order and it looks like there's been a warehouse issue. Let me connect you with our team who can help directly.
Live Agent joined
Flows
Use pre-built best-practice Genius Flows for common ecommerce use cases, or build your own process automation flows from scratch.
Flow
Get Credentials
Custom
Get Carrier Storage Data
AI Agent
Orchestrator Agent
Deep Integrations
Connect to all necessary data sources and platforms to retrieve accurate information and take real actions on behalf of customers.
Order retrieved
Tracking fetched
Logging ticket
Agent Handover
When appropriate, escalate tickets to human agents with full context, ensuring a seamless handoff and full resolution every time.
I've checked your order and it looks like there's been a warehouse issue. Let me connect you with our team who can help directly.
Live Agent joined
Flows
Use pre-built best-practice Genius Flows for common ecommerce use cases, or build your own process automation flows from scratch.
Flow
Get Credentials
Custom
Get Carrier Storage Data
AI Agent
Orchestrator Agent
Deep Integrations
Connect to all necessary data sources and platforms to retrieve accurate information and take real actions on behalf of customers.
Order retrieved
Tracking fetched
Logging ticket
Agent Handover
When appropriate, escalate tickets to human agents with full context- ensuring a seamless handoff and full resolution every time.
I've checked your order and it looks like there's been a warehouse issue. Let me connect you with our team who can help directly.
Live Agent joined
Flows
Use pre-built best-practice Genius Flows for common ecommerce use cases, or build your own process automation flows from scratch.
Flow
Get Credentials
Custom
Get Carrier Storage Data
AI Agent
Orchestrator Agent
Deep Integrations
Connect to all necessary data sources and platforms to retrieve accurate information and take real actions on behalf of customers.
Order retrieved
Tracking fetched
Logging ticket
Agent Handover
When appropriate, escalate tickets to human agents with full context- ensuring a seamless handoff and full resolution every time.
I've checked your order and it looks like there's been a warehouse issue. Let me connect you with our team who can help directly.
Live Agent joined
Flows
Use pre-built best-practice Genius Flows for common ecommerce use cases, or build your own process automation flows from scratch.
Flow
Get Credentials
Custom
Get Carrier Storage Data
AI Agent
Orchestrator Agent
Deep Integrations
Connect to all necessary data sources and platforms to retrieve accurate information and take real actions on behalf of customers.
Order retrieved
Tracking fetched
Logging ticket
Agent Handover
When appropriate, escalate tickets to human agents with full context- ensuring a seamless handoff and full resolution every time.
I've checked your order and it looks like there's been a warehouse issue. Let me connect you with our team who can help directly.
Live Agent joined
Deterministic outcomes
Processes that fully
resolve customer issues
The AI Engine connects to your systems, your policies, and your team, so every conversation ends in a real resolution.
Flows
Use pre-built best-practice Genius Flows for common ecommerce use cases, or build your own process automation flows from scratch.
Flow
Get Credentials
Custom
Get Carrier Storage Data
AI Agent
Orchestrator Agent
Deep Integrations
Connect to all necessary data sources and platforms to retrieve accurate information and take real actions on behalf of customers.
Order retrieved
Tracking fetched
Logging ticket
Agent Handover
When appropriate, escalate tickets to human agents with full context, ensuring a seamless handoff and full resolution every time.
I've checked your order and it looks like there's been a warehouse issue. Let me connect you with our team who can help directly.
Live Agent joined
Flows
Use pre-built best-practice Genius Flows for common ecommerce use cases, or build your own process automation flows from scratch.
Flow
Get Credentials
Custom
Get Carrier Storage Data
AI Agent
Orchestrator Agent
Deep Integrations
Connect to all necessary data sources and platforms to retrieve accurate information and take real actions on behalf of customers.
Order retrieved
Tracking fetched
Logging ticket
Agent Handover
When appropriate, escalate tickets to human agents with full context, ensuring a seamless handoff and full resolution every time.
I've checked your order and it looks like there's been a warehouse issue. Let me connect you with our team who can help directly.
Live Agent joined
Flows
Use pre-built best-practice Genius Flows for common ecommerce use cases, or build your own process automation flows from scratch.
Flow
Get Credentials
Custom
Get Carrier Storage Data
AI Agent
Orchestrator Agent
Deep Integrations
Connect to all necessary data sources and platforms to retrieve accurate information and take real actions on behalf of customers.
Order retrieved
Tracking fetched
Logging ticket
Agent Handover
When appropriate, escalate tickets to human agents with full context, ensuring a seamless handoff and full resolution every time.
I've checked your order and it looks like there's been a warehouse issue. Let me connect you with our team who can help directly.
Live Agent joined
Flows
Use pre-built best-practice Genius Flows for common ecommerce use cases, or build your own process automation flows from scratch.
Flow
Get Credentials
Custom
Get Carrier Storage Data
AI Agent
Orchestrator Agent
Deep Integrations
Connect to all necessary data sources and platforms to retrieve accurate information and take real actions on behalf of customers.
Order retrieved
Tracking fetched
Logging ticket
Agent Handover
When appropriate, escalate tickets to human agents with full context- ensuring a seamless handoff and full resolution every time.
I've checked your order and it looks like there's been a warehouse issue. Let me connect you with our team who can help directly.
Live Agent joined
Flows
Use pre-built best-practice Genius Flows for common ecommerce use cases, or build your own process automation flows from scratch.
Flow
Get Credentials
Custom
Get Carrier Storage Data
AI Agent
Orchestrator Agent
Deep Integrations
Connect to all necessary data sources and platforms to retrieve accurate information and take real actions on behalf of customers.
Order retrieved
Tracking fetched
Logging ticket
Agent Handover
When appropriate, escalate tickets to human agents with full context- ensuring a seamless handoff and full resolution every time.
I've checked your order and it looks like there's been a warehouse issue. Let me connect you with our team who can help directly.
Live Agent joined
Flows
Use pre-built best-practice Genius Flows for common ecommerce use cases, or build your own process automation flows from scratch.
Flow
Get Credentials
Custom
Get Carrier Storage Data
AI Agent
Orchestrator Agent
Deep Integrations
Connect to all necessary data sources and platforms to retrieve accurate information and take real actions on behalf of customers.
Order retrieved
Tracking fetched
Logging ticket
Agent Handover
When appropriate, escalate tickets to human agents with full context- ensuring a seamless handoff and full resolution every time.
I've checked your order and it looks like there's been a warehouse issue. Let me connect you with our team who can help directly.
Live Agent joined
Multiple intents
One message, multiple processes
One message, multiple processes
One message, multiple processes
By gathering more information and context, Orchestrator can resolve queries with multiple intents, ambiguity, or that are badly worded.
Standard automations handle the high-frequency queries. DigitalGenius extends that coverage deep into the long-tail, the queries that would otherwise require a human agent.
By gathering more information and context, Orchestrator can resolve queries with multiple intents, ambiguity, or that are badly worded.
Standard automations handle the high-frequency queries. DigitalGenius extends that coverage deep into the long-tail, the queries that would otherwise require a human agent.
I have an account I cannot get into and I also did not receive my last shipment
FAQ for account recovery
WISMO automation
✦ Multi-intent detected
Active:
FAQ Agent
Queued:
WISMO Agent
I have an account I cannot get into and I also did not receive my last shipment
FAQ for account recovery
WISMO automation
✦ Multi-intent detected
Active:
FAQ Agent
Queued:
WISMO Agent
"Where's my order?"
✓ Resolved
WISMO Agent
Carrier API
"Item looks damaged"
✓ Resolved
Warranty Agent
"I can't log into my account and haven't
got my order"
✓ Resolved
FAQ Agent
WISMO Agent
(multi-intent)
✓ Every resolution within your brand guidelines
The result
Greater accuracy, more resolutions
Greater accuracy, more resolutions
Greater accuracy, more resolutions
Our approach to AI ensures that customers get to a resolution more often – and that it's the one that you and your brand expect.
Our approach to AI ensures that customers get to a resolution more often – and that it's the one that you and your brand expect.
"Where's my order?"
✓ Resolved
WISMO Agent
Carrier API
"Item looks damaged"
✓ Resolved
Warranty Agent
"I can't log into my account and haven't
got my order"
✓ Resolved
FAQ Agent
WISMO Agent
(multi-intent)
✓ Every resolution within your brand guidelines
Want to find out more? Speak to one of our experts today.
Speak to us
Speak to us
Want to find out more? Speak to one of our experts today.
Speak to us
Speak to us
Want to find out more? Speak to one of our experts today.
Speak to us
Speak to us