Turn product questions into sales
Grow sales from existing traffic
Help more of the people already visiting your store find the right product and feel ready to buy.
Make each order worth more
Recommend complementary products that fit the shopper's needs and give them a reason to add more to their cart.
Serve more shoppers, around the clock
Handle routine buying questions without a person joining every conversation, freeing your team for customers who need more help.
Answer tomorrow’s questions today
Ask Genie to find recurring buying questions, then improve your product pages so future customers can shop with greater confidence.
“To get 24/7 coverage has been so helpful for our customers who we know shop late in the evening.”
Ren Kerekere
Senior CX & Systems Manager, DreamCloud
Help undecided visitors find something they want to buy
Welcome visitors with promotions and campaigns to drive engagement, and build a pre-purchase customer experience with personal advice on their terms.
Take shoppers through to purchase with agentic commerce
Guide shoppers from first click to checkout. Link the experience to attributed orders and revenue to show its contribution to growth.
Help shoppers choose with advice that learns and adapts
Shopping Agent’s self-learning AI adapts to individual customers and activity across your store. Buying advice stays relevant to shoppers’ needs as interests and shopping patterns change.
Keep your team in control
Ground answers in your range
Use your catalog, policies, and product expertise to guide answers and recommendations.
Make personal shopping feel like your brand
Set the tone for product answers and recommendations, so buying conversations sound like your team. Use ready-made components to design a branded experience for your storefront.
Review answers before launch
Test realistic shopping scenarios and refine guidance before rollout.
Set action and handover limits
Define which actions are permitted and when conversations hand over to your team.