The AI Agent
your customers
your teammates
your future self
your customers
your customers
your teammates
your future self
your customers
will rave about.
will rave about.
will rave about.
your customers
your teammates
your future self
your customers
your customers
your teammates
your future self
your customers
DigitalGenius is the ecommerce AI Agent for brands who obsess over CX.
DigitalGenius is the ecommerce AI Agent for brands who obsess over CX.
DigitalGenius is the ecommerce AI Agent for brands who obsess over CX.
The AI agent that is built for ecommerce, fully resolves queries, delights your customers, creates loyal customers.
Book a Demo
Book a Demo
Book a Demo
Book a Demo
Book a Demo
Book a Demo
Book a Demo
Book a Demo
Book a Demo
Book a Demo
Trusted by the world's leading ecommerce brands
Trusted by the world's leading ecommerce brands
CARE AI
CARE AI
AI and deep integrations
for instant care, boosting LTV
A unified platform featuring conversational and visual AI for comprehension, deep integrations for resolution, and generative AI for personalization and empathy.
air up
Type message here
Powered by DigitalGenius
Type message here
Powered by DigitalGenius
I need a new return label
No problem, here is a new return label for you to use.
Milo
Deep Integrations
We seamlessly integrate into your existing platforms – shipping carriers, ecommerce platforms, ERPs, payment providers, loyalty platforms and more – allowing us to fully resolve customer queries. This allows your concierge to generate return labels, identify lost packages, conduct carrier investigations, estimate warehouse shipping times, and process replacements and refunds – all without any agent involvement.
Deep Integrations
We seamlessly integrate into your existing platforms – shipping carriers, ecommerce platforms, ERPs, payment providers, loyalty platforms and more – allowing us to fully resolve customer queries. This allows your concierge to generate return labels, identify lost packages, conduct carrier investigations, estimate warehouse shipping times, and process replacements and refunds – all without any agent involvement.
Deep Integrations
We seamlessly integrate into your existing platforms – shipping carriers, ecommerce platforms, ERPs, payment providers, loyalty platforms and more – allowing us to fully resolve customer queries. This allows your concierge to generate return labels, identify lost packages, conduct carrier investigations, estimate warehouse shipping times, and process replacements and refunds – all without any agent involvement.
air up
Type message here
Powered by DigitalGenius
Type message here
Powered by DigitalGenius
I need a new return label
No problem, here is a new return label for you to use.
Milo
air up
Type message here
Powered by DigitalGenius
Type message here
Powered by DigitalGenius
I need a new return label
No problem, here is a new return label for you to use.
Milo
Warranty AI
Our warranty AI, trained on a diverse range of products, effortlessly detects defects, addressing quality issues from damaged packages to product concerns. It even reads product barcodes to identify the specific product affected. This enables your concierge to automatically trigger replacement orders, and alert your quality control teams.
Warranty AI
Our warranty AI, trained on a diverse range of products, effortlessly detects defects, addressing quality issues from damaged packages to product concerns. It even reads product barcodes to identify the specific product affected. This enables your concierge to automatically trigger replacement orders, and alert your quality control teams.
Warranty AI
Our warranty AI, trained on a diverse range of products, effortlessly detects defects, addressing quality issues from damaged packages to product concerns. It even reads product barcodes to identify the specific product affected. This enables your concierge to automatically trigger replacement orders, and alert your quality control teams.
Chat with us!
Type message here
Powered by DigitalGenius
Chat with us!
My plant arrived half wilted! 😩
Oh no, we are sorry about the damage!
Defect detected
Refund
Replacement
Nora
Refund
I have issued a refund. Here’s a discount code for future purchases: 145062
Nora
Type message here
Powered by DigitalGenius
Chat with us!
Type message here
Powered by DigitalGenius
Chat with us!
My plant arrived half wilted! 😩
Oh no, we are sorry about the damage!
Defect detected
Refund
Replacement
Nora
Refund
I have issued a refund. Here’s a discount code for future purchases: 145062
Nora
Type message here
Powered by DigitalGenius
Generative AI
Give your customers a personalized experience with our top-tier generative AI from OpenAI, fine-tuned for ecommerce use cases. Our system has built-in safety features, allowing your concierge to deliver empathetic and highly personalized responses, and preventing unintended content. The concierge naturally adapts to fit your brand tone of voice. Feed content directly from your knowledge base, FAQs and website, reducing the need for scripting responses to common questions.
Generative AI
Give your customers a personalized experience with our top-tier generative AI from OpenAI, fine-tuned for ecommerce use cases. Our system has built-in safety features, allowing your concierge to deliver empathetic and highly personalized responses, and preventing unintended content. The concierge naturally adapts to fit your brand tone of voice. Feed content directly from your knowledge base, FAQs and website, reducing the need for scripting responses to common questions.
Generative AI
Give your customers a personalized experience with our top-tier generative AI from OpenAI, fine-tuned for ecommerce use cases. Our system has built-in safety features, allowing your concierge to deliver empathetic and highly personalized responses, and preventing unintended content. The concierge naturally adapts to fit your brand tone of voice. Feed content directly from your knowledge base, FAQs and website, reducing the need for scripting responses to common questions.
Chat with us!
My girlfriend’s birthday is this Friday.
Will my order arrive by then?
Type message here
Powered by DigitalGenius
Chat with us!
I have ordered the Xmas
“double trouble” package but
missing some of the items.
Type message here
Powered by DigitalGenius
Select
Select
Christmas Double Trouble package
Chat with us!
My girlfriend’s birthday is this Friday.
Will my order arrive by then?
Type message here
Powered by DigitalGenius
Chat with us!
I have ordered the Xmas
“double trouble” package but
missing some of the items.
Type message here
Powered by DigitalGenius
Select
Select
Christmas Double Trouble package
Cut resolution time
Increase loyalty
Free up your agents
Improve CSAT
Customers hate ineffective bots.
So do we.
Customers hate ineffective bots. So do we.
Through deep integrations with your tech stack, our concierge finds relevant information and performs customer service tasks in seconds. Paired with empathetic responses via generative AI, your customers will experience revolutionary customer service.
vs
DigitalGenius bot
What's happening to my order?
Refund please.
👍
Typical bot
What’s happening
to my order?
I already have the link, but it’s not moved for a week.
Here is the tracking link: 13532
Sorry let me pass this to an agent.
👎
AI intent detected: Order Status
Stuck in Transit
detected
In Transit (7 days)
Collected
InvestigationStarted
Refund issued
vs
DigitalGenius bot
I wonder why my shoes
still haven't shipped
as I need them for a trip?
Typical bot
Unfortunately it's still being processed by our warehouse.
But when will I get it? It's been ages…
I wonder why my shoes still haven't shipped as I need them for a trip?
Sorry let me pass this to an agent.
AI intent detected: Order Status
Warehouse Integration
EDD: 04/10/23
Estimate Shipping Time
GPT4:
Generating empathetic and personal response
Typical bot
Lost in transit
vs
DigitalGenius bot
What's happening to my order?
Looks like your package is stuck. Would you like a replacement/refund?
Refund please.
I have issued you a refund.
👍
Typical bot
What’s happening
to my order?
I already have the link, but it’s not moved for a week.
Here is the tracking link: 13532
Sorry let me pass this to an agent.
👎
AI intent detected: Order Status
Stuck in Transit
detected
In Transit (7 days)
Collected
InvestigationStarted
Refund issued
vs
DigitalGenius bot
I wonder why my shoes
still haven't shipped
as I need them for a trip?
I apologize for the delay with your Rogers. I know this isn't ideal, especially as you need them for a trip. You should receive your order by October 4th. Thank you for your patience.
Typical bot
Unfortunately it's still being processed by our warehouse.
But when will I get it? It's been ages…
I wonder why my shoes still haven't shipped as I need them for a trip?
Sorry let me pass this to an agent.
AI intent detected: Order Status
Warehouse Integration
EDD: 04/10/23
Estimate Shipping Time
GPT4:
Generating empathetic and personal response
Prepare for peak periods and growth
Prepare for peak
periods and growth
PURCHASE AI
PURCHASE AI
Increase conversion rates
Recommend products
I'm looking for stable, cushioned shoes for marathon running.
£150.00
Cloudflow 4
Buy now
£150.00
Distance Cloudflow 4
Buy now
Recommend products
I'm looking for stable, cushioned shoes for marathon running.
£150.00
Cloudflow 4
Buy now
£150.00
Distance Cloudflow 4
Buy now
Recommend products
I'm looking for stable, cushioned shoes for marathon running.
I would recommend the following:
The Cloudace: The wide Speedboard® works with the unique CloudTec® configuration for soft, stable landings, and two different types of CloudTec® for a stable ride.
The Cloudflyer 4: Supreme cushioning and premium comfort. With bigger, dual-density CloudTec®, you'll feel supported as you run. It also has a new molded sock-liner and external heel counter to keep your foot secure, no matter the distance.
£150.00
Cloudflow 4
Buy now
£150.00
Distance Cloudflow 4
Buy now
Alleviate purchase concerns
Do you ship to Austria? Would I be charged custom duties?
Yes, we do ship to Austria! 🚀 And guess what? For most European countries, including Austria, there are no additional customs duties on top of the shipping costs.
Answer product questions
Is your product good for children?
Absolutely! The air up® hydration system is perfect for kids. Our pods feature natural flavors, and our bottles are made of Tritan, a super durable and BPA-free material, ensuring safety for your little ones.
Turn support into sales
Turn support
into sales
I need a refund for this oversized black shirt as the smaller size is sold out.
Sure, would you like to check these slim-fit options too?
Shop Now
Shop Now
Shop Now
PROACTIVE AI
PROACTIVE AI
Detect and resolve ahead
Solve customer problems before they reach out to you. Track late orders, expedite shipping, and offer replacements and refunds.
Solve customer problems before they reach out to you. Track late orders, expedite shipping, and offer replacements and refunds.
Solve customer problems before they reach out to you. Track late orders, expedite shipping, and offer replacements and refunds.
“
DigitalGenius is such a powerful tool – which has needed very little programming work from our side. I’m really excited by the developments in image recognition and proactive automation that we’re working on.
Jason Richardson
Head of Customer Experience
“
DigitalGenius is such a powerful tool – which has needed very little programming work from our side. I’m really excited by the developments in image recognition and proactive automation that we’re working on.
Jason Richardson
Head of Customer Experience
“
DigitalGenius is such a powerful tool – which has needed very little programming work from our side. I’m really excited by the developments in image recognition and proactive automation that we’re working on.
Jason Richardson
Head of Customer Experience
Built for ecommerce
While you're shipping products, we ship new ecommerce integrations.
While you're shipping products, we ship new ecommerce integrations.
While you're shipping products, we ship new ecommerce integrations.
actions performed
The Platform
The Platform
Not just a chatbot.
Available where your customers are.
Trusted by the world's leading brands
"I keep pinching myself! I can’t quite believe some of the results. Our backlog and average handling time has significantly decreased."
"DigitalGenius has been an incredible partner - improving customer experience, enabling scale, and we've seen a 600% ROI since the deployment. "
"Our expectations of what was possible with AI were not only met, but exceeded. We regained control of our inbox and cut customer wait times by 93%."
