What you will learn?
The experiences of fellow CX leaders over peak
Hear what other leaders have learned
Discover what insights others are taking into 2026
With peak just gone, we invited two CX leaders to reflect on their experiences of peak, and what resolutions they’re taking forward for the new year.
Discover what went well – and what didn’t – and find common ground with fellow CX professionals. Plus discover what new approaches and innovations they are taking into the new year.
Watch the recording below to hear from Jason Richardson from Abbott Lyon and Jennifer Villalba from 32 Degrees.
