What you will learn?
How to choose an AI partner without getting stuck on feature checklists
How to win executive buy-in fast by framing the iniative around clear outcomes
How to keep stakeholders engaged after sign-off
A question we hear a lot is: how do you convince senior executives to choose the right partner for your AI CX project? Especially if you are selecting a new technology partner to help you achieve your goals. So how do you convince your stakeholders to back your projects the right way?
We decided to invite two experienced CX leaders to share their advice for others. Artem Gradushy is Head of Customer Experience at JD Sports Canada, and Marta Smolarek is Product Manager at Lyreco Group. Both shared valuable insight about how to position these projects, and how to select the right partner for your business.
