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Welcome to

The CX Collective

The CX Collective

The CX Collective

Where CX leaders in ecommerce connect

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We bring together Customer Experience (CX) leaders for support, learning, development, and celebration. Together we can harness the power of peer-to-peer interaction and elevate the role of CX in ecommerce.

Why join?

Why join?

The Collective is for you if you're:

  • Leading or shaping customer experience in a fast-moving ecommerce brand

  • Looking to connect with other ambitious, forward-thinking CX professionals

  • Craving a space where you can share your wins, challenges, questions, and observations

  • Passionate about elevating CX beyond support - as a strategic, revenue-driving function

What you'll get:

What you'll get:

Private Community Access

Improve CSAT and NPS and boost lifetime value

A curated space for meaningful conversations, knowledge-sharing, and networking

Improve CSAT and NPS and boost lifetime value

Expert-Led Sessions
& Events

Improve CSAT and NPS and boost lifetime value

Join discussions with CX innovators and industry leaders

Improve CSAT and NPS and boost lifetime value

Playbooks, Templates, and Toolkits

Improve CSAT and NPS and boost lifetime value

Actionable resources to help you level up your strategy

Improve CSAT and NPS and boost lifetime value

Early Access & Beta Groups

Improve CSAT and NPS and boost lifetime value

Collaborate with DigitalGenius and peers on new ideas and tools

Improve CSAT and NPS and boost lifetime value

Recognition & Celebration

Improve CSAT and NPS and boost lifetime value

Opportunities to showcase your success, speak at events, or contribute to content

Improve CSAT and NPS and boost lifetime value

Real Connections

Improve CSAT and NPS and boost lifetime value

No noise. Just smart, driven people helping each other succeed

Improve CSAT and NPS and boost lifetime value

Private Community Access

A curated space for meaningful conversations, knowledge-sharing, and networking

Expert-Led Sessions
& Events

Join discussions with CX innovators and industry leaders

Playbooks, Templates, and Toolkits

Actionable resources to help you level up your strategy

Early Access & Beta Groups

Collaborate with DigitalGenius and peers on new ideas and tools

Recognition & Celebration

Opportunities to showcase your success, speak at events, or contribute to content

Real Connections

No noise. Just smart, driven people helping each other succeed

CX Leadership

CX Leadership

Measuring CX

Measuring CX

Voice of Customer

Voice of Customer

Scaling Support

Scaling Support

AI & Automation

AI & Automation

Career Growth

Career Growth

Omnichannel Support

Omnichannel Support

Customer Loyalty

Customer Loyalty

Topics We Explore

Powered by

Powered by

DigitalGenius

We’re building this community to support the leaders who support customers - because we believe CX is the backbone of modern ecommerce. Many of our customers are already evangelists - we’re creating a space where that advocacy becomes a movement.

Join the Collective

Join the Collective

Apply to become a founding member and help shape the future of the CX Collective.
Let’s build something powerful - together.

Join Now!

Join Now!

Join Now!

Join Now!

Join Now!

Join the Collective

Apply to become a founding member and help shape the future of the CX Collective.
Let’s build something powerful - together.

Join Now!

Join Now!

Join Now!

Join Now!

Join Now!