Working at the frontline of customer service in retail can be incredibly stressful. Customers expect quick and readily available assistance across various platforms and hours, putting significant pressure on service agents. To gain insights into the stressors and pressures on retail customer service agents, we surveyed over 500 of them.
What you will learn?
What the mental health initiatives that agents actually want are
How customer wait time affects agent stress levels
Whether agents like to know about tickets remaining
How you can put together an action plan for mental health
Download the report
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