Most AI agents don’t solve customers’ real problems...
DigitalGenius goes deeper to fully resolve real ecommerce problems
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WISMO & Order Status
Locate packages and issue replacements for lost deliveries.
Where is my order?
Dazzle Studios
• AI Agent
Looks like your earrings have left the warehouse. It should reach you in about three days, by the 23rd.
Returns
Let customers return products automatically through chat.
I want to start a return
Blackout bot
• AI Agent
Sure. I can see you’ve placed multiple orders in the last 30 days. Which item(s) do you want to return?
FAQs & Policies
Answer common questions using your knowledge base.
How much is shipping?
Comfybug
• AI Agent
For the US, shipping costs are $3.99 for orders under $25.95. Orders over $25.95 qualify for free shipping! Let me know if you need more details!
Order Updates
Let customers edit orders round the clock
00:00:05
“Hi, I accidentally ordered the black T-shirt but meant to get the blue one. Can you change it?”
00:00:10
“Sure, no problem. I can still amend it since it was placed less than an hour ago. Just to confirm, you want the blue Essentials T-shirt, right?”
Subscriptions
Allow subscription management, and prevent cancellations.
Warranty & Quality issues
Image recognition to confirm damage and approve claims.
My plant's leaves dried up in a few days.
I'm sorry I see the damage.
