Winning at WISMO: How to stop your team answering “Where is My Order” questions

25 Jan 2024

35 min video

You will learn how to:
Connect to your carriers to give accurate delivery statuses
Escalate critical delivery issues to your team automatically
Resolve queries on live chat or email (and any other channel)
Use generative AI to personalise your responses 

What’s a better experience for a customer? Sending them a link to a help article which may answer their question, or summarising and answering the question there and then?

At DigitalGenius, we think answering questions is better, so we’ve embraced generative AI to help retailers to answer  pre-purchase questions instantaneously.

And we’re delighted to be joined by Thomas Staudte, Head of Customer Engagement at air up®  to discuss how they are using generative AI to create a natural dialogue  and to generate “wow moments” with customers.

In the webinar, we show you how you can train an AI chatbot with help articles, FAQs, product descriptions, and technical information to answer customer questions in a concise and personalised way.