How to Retain Customers during an Economic Downturn

2 Feb 2024

45 min video

Key points discussed:
The latest CX trends in eCommerce
How to optimise your customer services to retain your customers
How to reduce some of your operational costs

What’s a better experience for a customer? Sending them a link to a help article which may answer their question, or summarising and answering the question there and then?

At DigitalGenius, we think answering questions is better, so we’ve embraced generative AI to help retailers to answer  pre-purchase questions instantaneously.

And we’re delighted to be joined by Thomas Staudte, Head of Customer Engagement at air up®  to discuss how they are using generative AI to create a natural dialogue  and to generate “wow moments” with customers.

In the webinar, we show you how you can train an AI chatbot with help articles, FAQs, product descriptions, and technical information to answer customer questions in a concise and personalised way.