Improving CSAT with Beauty Pie, Route 101 and DigitalGenius

19 May 2023

42 min video

You will learn how
Beauty Pie were able to use automation to maintain a high CSAT
What the key problems you should address through digital transformation
After digital transformation, are customers happier

Embracing digital technology to improve the customer experience is an important initiative for retail brands to undertake. But what if it has a negative impact on customer satisfaction?

We sat down with our friends Chandni Bhatt from Beauty Pie and Cal Mulvey from Route 101 to discuss how Beauty Pie were able to achieve a digital transformation in CX while maintaining and improving already high CSAT scores. 

Learn how you can build a digital transformation project that delivers for your customers, while also improving internal efficiencies.