ChatGPT: What do Large Language Models Mean for Customer Service

10 Jan 2024

40 min video

You will learn:
How Large Language Models could work for eCommerce
The impact on the customer experience 
The possible downsides to using LLMs

Large Language Models (LLMs) like ChatGPT are a major breakthrough in generational AI, but how can it be used for ecommerce Customer Service Automation? Is the hype justified, and what are the drawbacks?

Join DigitalGenius as we show the results of our tests and discuss with the Conversation Design Institute how LLMs could work.