What Metrics Should Customer Service Leaders Track?

30 Jan 2024

1 min video

You will learn:
How On approach metrics and what they do with it
About Customer Satisfaction (CSAT) and if that is the most important metric
What metrics 200 other leaders are tracking

Being successful in any field requires you to define the metrics for success. Customer Service in eCommerce is no different – so which metrics should Customer Service leaders actually look at?

Ines Castro from leading sports brand On joined us to talk about the metrics she tracks, and to give us her opinion on which metrics help move the dial.

Also, we asked 200 leaders in the space which metrics they tracked, so watch now to find out the results.