What Metrics Should Customer Service Leaders Track?

30 Jan 2024

1 min video

You will learn:
How On approach metrics and what they do with it
About Customer Satisfaction (CSAT) and if that is the most important metric
What metrics 200 other leaders are tracking

What’s a better experience for a customer? Sending them a link to a help article which may answer their question, or summarising and answering the question there and then?

At DigitalGenius, we think answering questions is better, so we’ve embraced generative AI to help retailers to answer  pre-purchase questions instantaneously.

And we’re delighted to be joined by Thomas Staudte, Head of Customer Engagement at air up®  to discuss how they are using generative AI to create a natural dialogue  and to generate “wow moments” with customers.

In the webinar, we show you how you can train an AI chatbot with help articles, FAQs, product descriptions, and technical information to answer customer questions in a concise and personalised way.