Retailer Roundtable: Mental Health in Customer Service

22 May 2024

35 min video

What you will learn?
How two leading customer service leaders approach mental health
The initiatives you could be providing for your team members
The role that AI and automation has to play in helping customer service
How to strike the balance between quality and quantity of work

A single bad interaction with a customer service agent can make or break a brand in the eyes of a customer. So how can brands ensure that their staff are at the top of their game and performing at their happiest?

One way is to focus on mental health and ensure that you are doing everything in your power. But what does that look like? To help us understand, we were joined by Amanda Dawson from ScS and Eleanor Galtie from Boardriders.