The AI Agent your
The AI Agent your
customers
teammates
future self
customers
customers
teammates
future self
customers
will rave about.
will rave about.
customers
teammates
future self
customers
customers
teammates
future self
customers
DigitalGenius is the ecommerce AI Agent for brands who obsess over CX.
DigitalGenius is the ecommerce AI Agent for brands who obsess over CX.
The AI agent that is built for ecommerce, fully resolves queries, delights your customers, creates loyal customers.
Book a Demo
Book a Demo
Book a Demo
Book a Demo
Book a Demo
Book a Demo
Most AI agents don’t solve customers’ real problems...
Only answer surface-level questions
Many agents just use public-facing information to answer questions.
Only answer surface-level questions
Many agents just use public-facing information to answer questions.
Don’t take actions that help customers
Agents can’t process warranty claims, returns, or change order details.
Don’t take actions that help customers
Agents can’t process warranty claims, returns, or change order details.
Focused on deflections, not resolutions
Other AI Agents are trying to keep customers away at any cost.
Focused on deflections, not resolutions
Other AI Agents are trying to keep customers away at any cost.
Most AI agents don’t solve customers’ real problems...
Only answer surface-level questions
Many agents just use public-facing information to answer questions.
Don’t take actions that help customers
Agents can’t process warranty claims, returns, or change order details.
Focused on deflections, not resolutions
Other AI Agents are trying to keep customers away at any cost.
DigitalGenius fully resolves ecommerce problems.
DigitalGenius fully resolves ecommerce problems.
We’ve been solving issues for brands for over a decade. So we know the questions your customers are asking every day.
We’ve been solving issues for brands for over a decade. So we know the questions your customers are asking every day.
£20.99
£20.99
£84.50
£84.50
Hey, I ordered the wrong thing, can I change my order?
Blackout
Genius Flows
Specialist
Agent
Orchestration
£20.99
£20.99
£84.50
£84.50
Hey, I ordered the wrong thing, can I change my order?
Blackout
Genius Flows
Specialist
Agent
Orchestration
£20.99
£20.99
£84.50
£84.50
Hey, I ordered the wrong thing, can I change my order?
Blackout
Genius Flows
Specialist
Agent
Orchestration
Hybrid approach to AI
Hybrid
approach to AI
Hybrid approach to AI
Balancing best-in-class generative AI models with our proprietary orchestration tools to ensure your customers get the right outcome - every time.
Balancing best-in-class generative AI models with our proprietary orchestration tools to ensure your customers get the right outcome - every time.
Learn more
Learn more
Learn more
Learn more
Learn more
Learn more
Integrations that go deeper
Integrations that
go deeper
Integrations that go deeper
Your human agents need to access your tech stack to help your customers. Your AI Agent is the same. That’s why we build complex, deep integrations to your existing solutions, free of charge.
Your human agents need to access your tech stack to help your customers. Your AI Agent is the same. That’s why we build complex, deep integrations to your existing solutions, free of charge.
See all Integrations
See all Integrations
See all Integrations
See all Integrations
See all Integrations
See all Integrations
Blackout
AI Agent
When will my order come? I have a trip coming up!
⚡ by DigitalGenius
Order placed
In Transit
Same Location
(5 Days)
Investigation
by AI Agent
Item
Replaced
Blackout
AI Agent
When will my order come? I have a trip coming up!
⚡ by DigitalGenius
Order placed
In Transit
Same Location
(5 Days)
Investigation
by AI Agent
Item
Replaced
Blackout
AI Agent
When will my order come? I have a trip coming up!
⚡ by DigitalGenius
Order placed
In Transit
Same Location
(5 Days)
Investigation
by AI Agent
Item
Replaced
Genius Flows
Genius Flows
We’ve distilled a decade of ecommerce expertise and created Genius Flows: best practice processes for common customer queries. Connect DigitalGenius to your systems in a matter of minutes and start automating common queries.
We’ve distilled a decade of ecommerce expertise and created Genius Flows: best practice processes for common customer queries. Connect DigitalGenius to your systems in a matter of minutes and start automating common queries.
£20.99
£20.99
£84.50
£84.50
Blackout
AI Agent
Hey, I ordered the wrong thing, can I change my order?
Blackout
Genius Flows
Specialist Agent
Orchestration
We resolve the most common issues your customers face
WISMO & Order Status
Locate packages and issue replacements for lost deliveries.
Where is my order?
Dazzle Studios
• AI Agent
Looks like your earrings have left the warehouse. It should reach you in about three days, by the 23rd.
Returns
Let customers return products automatically through chat.
I want to start a return
Milo
• All Saints AI Agent
Sure. I can see you’ve placed multiple orders in the last 30 days. Which item(s) do you want to return?
FAQs & Policies
Answer common questions using your knowledge base.
12
Dreamwear
online
Today
How much is shipping to UK?
11.00
Shipping to the UK costs £3.99 for orders under £15.95. If your order is £15.95 or more, shipping is free! 🎉
11.01
Order Updates
Let customers edit orders round the clock
00:00:05
“Hi, I accidentally ordered the black T-shirt but meant to get the blue one. Can you change it?”
00:00:10
“Sure, no problem. I can still amend it since it was placed less than an hour ago. Just to confirm, you want the blue Essentials T-shirt, right?”
Subscriptions
Allow subscription management, and prevent cancellations.
Jane
<janedoe123@gmail.com>
to me
9:14 AM
(2 days ago)
I want to move my next delivery date back a month.
Petlove AI Agent
< agent@ai.com >
to Jane
9:14 AM
(3 hours ago)
No problem at all. I can see your next order was scheduled to ship on 7 May, and I can move it to 7 June instead. Does that work for you?
Warranty & Quality issues
Image recognition to confirm damage and approve claims.
My plant's leaves dried up in a few days.
I'm sorry I see the damage.
WISMO & Order Status
Locate packages and issue replacements for lost deliveries.
Where is my order?
Dazzle Studios
• AI Agent
Looks like your earrings have left the warehouse. It should reach you in about three days, by the 23rd.
Returns
Let customers return products automatically through chat.
I want to start a return
Milo
• All Saints AI Agent
Sure. I can see you’ve placed multiple orders in the last 30 days. Which item(s) do you want to return?
FAQs & Policies
Answer common questions using your knowledge base.
12
Dreamwear
online
Today
How much is shipping to UK?
11.00
Shipping to the UK costs £3.99 for orders under £15.95. If your order is £15.95 or more, shipping is free! 🎉
11.01
Order Updates
Let customers edit orders round the clock
00:00:05
“Hi, I accidentally ordered the black T-shirt but meant to get the blue one. Can you change it?”
00:00:10
“Sure, no problem. I can still amend it since it was placed less than an hour ago. Just to confirm, you want the blue Essentials T-shirt, right?”
Subscriptions
Allow subscription management, and prevent cancellations.
Jane
<janedoe123@gmail.com>
to me
9:14 AM
(2 days ago)
I want to move my next delivery date back a month.
Petlove AI Agent
< agent@ai.com >
to Jane
9:14 AM
(3 hours ago)
No problem at all. I can see your next order was scheduled to ship on 7 May, and I can move it to 7 June instead. Does that work for you?
Warranty & Quality issues
Image recognition to confirm damage and approve claims.
My plant's leaves dried up in a few days.
I'm sorry I see the damage.
WISMO & Order Status
Locate packages and issue replacements for lost deliveries.
Where is my order?
Dazzle Studios
• AI Agent
Looks like your earrings have left the warehouse. It should reach you in about three days, by the 23rd.
Returns
Let customers return products automatically through chat.
I want to start a return
Milo
• All Saints AI Agent
Sure. I can see you’ve placed multiple orders in the last 30 days. Which item(s) do you want to return?
FAQs & Policies
Answer common questions using your knowledge base.
12
Dreamwear
online
Today
How much is shipping to UK?
11.00
Shipping to the UK costs £3.99 for orders under £15.95. If your order is £15.95 or more, shipping is free! 🎉
11.01
Order Updates
Let customers edit orders round the clock
00:00:05
“Hi, I accidentally ordered the black T-shirt but meant to get the blue one. Can you change it?”
00:00:10
“Sure, no problem. I can still amend it since it was placed less than an hour ago. Just to confirm, you want the blue Essentials T-shirt, right?”
Subscriptions
Allow subscription management, and prevent cancellations.
Jane
<janedoe123@gmail.com>
to me
9:14 AM
(2 days ago)
I want to move my next delivery date back a month.
Petlove AI Agent
< agent@ai.com >
to Jane
9:14 AM
(3 hours ago)
No problem at all. I can see your next order was scheduled to ship on 7 May, and I can move it to 7 June instead. Does that work for you?
Warranty & Quality issues
Image recognition to confirm damage and approve claims.
My plant's leaves dried up in a few days.
I'm sorry I see the damage.
WISMO & Order Status
Locate packages and issue replacements for lost deliveries.
Where is my order?
Dazzle Studios
• AI Agent
Looks like your earrings have left the warehouse. It should reach you in about three days, by the 23rd.
Returns
Let customers return products automatically through chat.
I want to start a return
Milo
• All Saints AI Agent
Sure. I can see you’ve placed multiple orders in the last 30 days. Which item(s) do you want to return?
FAQs & Policies
Answer common questions using your knowledge base.
12
Dreamwear
online
Today
How much is shipping to UK?
11.00
Shipping to the UK costs £3.99 for orders under £15.95. If your order is £15.95 or more, shipping is free! 🎉
11.01
Order Updates
Let customers edit orders round the clock
00:00:05
“Hi, I accidentally ordered the black T-shirt but meant to get the blue one. Can you change it?”
00:00:10
“Sure, no problem. I can still amend it since it was placed less than an hour ago. Just to confirm, you want the blue Essentials T-shirt, right?”
Subscriptions
Allow subscription management, and prevent cancellations.
Jane
<
janedoe@gmail.com
>
to
me
9:14 AM
(2 days ago)
I want to move my next delivery
date back a month.
Petlove
<
agent@ai.com
>
to
Jane
9:14 AM
(3 hours ago)
No problem at all. I can see your next order was scheduled to ship on 7 May, and I can move it to 7 June instead. Does that work for you?
Warranty & Quality issues
Image recognition to confirm damage and approve claims.
My plant's leaves dried up in a few days.
I'm sorry I see the damage.
WISMO & Order Status
Locate packages and issue replacements for lost deliveries.
Where is my order?
Dazzle Studios
• AI Agent
Looks like your earrings have left the warehouse. It should reach you in about three days, by the 23rd.
Returns
Let customers return products automatically through chat.
I want to start a return
Milo
• All Saints AI Agent
Sure. I can see you’ve placed multiple orders in the last 30 days. Which item(s) do you want to return?
FAQs & Policies
Answer common questions using your knowledge base.
12
Dreamwear
online
Today
How much is shipping to UK?
11.00
Shipping to the UK costs £3.99 for orders under £15.95. If your order is £15.95 or more, shipping is free! 🎉
11.01
Order Updates
Let customers edit orders round the clock
00:00:05
“Hi, I accidentally ordered the black T-shirt but meant to get the blue one. Can you change it?”
00:00:10
“Sure, no problem. I can still amend it since it was placed less than an hour ago. Just to confirm, you want the blue Essentials T-shirt, right?”
Subscriptions
Allow subscription management, and prevent cancellations.
Jane
<
janedoe@gmail.com
>
to
me
9:14 AM
(2 days ago)
I want to move my next delivery
date back a month.
Petlove
<
agent@ai.com
>
to
Jane
9:14 AM
(3 hours ago)
No problem at all. I can see your next order was scheduled to ship on 7 May, and I can move it to 7 June instead. Does that work for you?
Warranty & Quality issues
Image recognition to confirm damage and approve claims.
My plant's leaves dried up in a few days.
I'm sorry I see the damage.
WISMO & Order Status
Locate packages and issue replacements for lost deliveries.
Where is my order?
Dazzle Studios
• AI Agent
Looks like your earrings have left the warehouse. It should reach you in about three days, by the 23rd.
Returns
Let customers return products automatically through chat.
I want to start a return
Milo
• All Saints AI Agent
Sure. I can see you’ve placed multiple orders in the last 30 days. Which item(s) do you want to return?
FAQs & Policies
Answer common questions using your knowledge base.
12
Dreamwear
online
Today
How much is shipping to UK?
11.00
Shipping to the UK costs £3.99 for orders under £15.95. If your order is £15.95 or more, shipping is free! 🎉
11.01
Order Updates
Let customers edit orders round the clock
00:00:05
“Hi, I accidentally ordered the black T-shirt but meant to get the blue one. Can you change it?”
00:00:10
“Sure, no problem. I can still amend it since it was placed less than an hour ago. Just to confirm, you want the blue Essentials T-shirt, right?”
Subscriptions
Allow subscription management, and prevent cancellations.
Jane
<
janedoe@gmail.com
>
to
me
9:14 AM
(2 days ago)
I want to move my next delivery
date back a month.
Petlove
<
agent@ai.com
>
to
Jane
9:14 AM
(3 hours ago)
No problem at all. I can see your next order was scheduled to ship on 7 May, and I can move it to 7 June instead. Does that work for you?
Warranty & Quality issues
Image recognition to confirm damage and approve claims.
My plant's leaves dried up in a few days.
I'm sorry I see the damage.
Not just a chatbot.
Available where your customers are.
Not just a chatbot. Available where your customers are.
Trusted by the world's leading brands
"Our expectations of what was possible with AI were not only met, but exceeded. We regained control of our inbox and cut customer wait times by 93%."
Verena Strunk-Wenzl
Global Head of DTC CX at On
Learn more
Learn more
"DigitalGenius has been an incredible partner - improving customer experience, enabling scale, and we've seen 600% ROI since deployment."
Thomas Staudte
Head of Customer Engagement
Learn more
Learn more
“I keep pinching myself! I can't quite believe some of the results. Our backlog and average handling time has significantly decreased.”
SJ Gabriec
Head of CX & Fraud
Learn more
Learn more
"With DigitalGenius, we've freed a Supervisor from administrative tasks and it's allowed us to provide even more support to our frontline team."
Ren Kerekere
Senior CX & Systems Manager, Resident Home
Learn more
Learn more
"Exactly what we were looking for with deep integrations, 90% automation, great product recommendations, and outstanding support."
Erica Zwart
Senior Manager of CX Automations & Integrations
Learn more
Learn more
Read more customer stories
Read more customer stories
Read more customer stories
Read more customer stories
Trusted by the
world's leading brands
"Our expectations of what was possible with AI were not only met, but exceeded. We regained control of our inbox and cut customer wait times by 93%."
Verena Strunk-Wenzl
Global Head of DTC CX at On
Learn more
Learn more
"DigitalGenius has been an incredible partner - improving customer experience, enabling scale, and we've seen 600% ROI since deployment."
Thomas Staudte
Head of Customer Engagement
Learn more
Learn more
“I keep pinching myself! I can't quite believe some of the results. Our backlog and average handling time has significantly decreased.”
SJ Gabriec
Head of CX & Fraud
Learn more
Learn more
"With DigitalGenius, we've freed a Supervisor from administrative tasks and it's allowed us to provide even more support to our frontline team."
Ren Kerekere
Senior CX & Systems Manager, Resident Home
Learn more
Learn more
"Exactly what we were looking for with deep integrations, 90% automation, great product recommendations, and outstanding support."
Erica Zwart
Senior Manager of CX Automations & Integrations
Learn more
Learn more
Read more customer stories
Read more customer stories
Want to find out more? Speak to one of our experts today.
Speak to us
Speak to us
Want to find out more? Speak to one of our experts today.
Speak to us
Speak to us
Want to find out more? Speak to one of our experts today.
Speak to us
Speak to us