Most AI agents don’t solve customers’ real problems...
DigitalGenius goes deeper to fully resolve real ecommerce problems
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WISMO & Order Status
Locate packages and issue replacements for lost deliveries.
Where is my order?
Dazzle Studios
• AI Agent
Looks like your earrings have left the warehouse. It should reach you in about three days, by the 23rd.
Returns
Let customers return products automatically through chat.
I want to start a return
Milo
• All Saints AI Agent
Sure. I can see you’ve placed multiple orders in the last 30 days. Which item(s) do you want to return?
FAQs & Policies
Answer common questions using your knowledge base.
12
airup
online
Today
How much is shipping to UK?
11.00
Shipping to the UK costs £3.99 for orders under £15.95. If your order is £15.95 or more, shipping is free! 🎉
11.01
Order Updates
Let customers edit orders round the clock
00:00:05
“Hi, I accidentally ordered the black T-shirt but meant to get the blue one. Can you change it?”
00:00:10
“Sure, no problem. I can still amend it since it was placed less than an hour ago. Just to confirm, you want the blue Essentials T-shirt, right?”
Subscriptions
Allow subscription management, and prevent cancellations.
Jane
<
janedoe123@gmail.com
>
to
me
9:14 AM
(2 days ago)
I want to move my next delivery date back a month.
Petlove AI Agent
<
agent@digitalgenius.com
>
to
Jane
9:14 AM
(3 hours ago)
No problem at all. I can see your next order was scheduled to ship on 7 May, and I can move it to 7 June instead. Does that work for you?
Warranty & Quality issues
Image recognition to confirm damage and approve claims.
My plant's leaves dried up in a few days.
I'm sorry I see the damage.
