The AI agent that is built for ecommerce, fully resolves queries, delights your customers, creates loyal customers.
Conversational Commerce
AI that answers your customers’ pre-purchase questions – from FAQs to product advice and recommendations – paving the way for a purchase.
Talk to us
Talk to us
Turn shoppers into customers
Turn shoppers into customers
WISMO & Order Status
Locate packages and issue replacements for lost deliveries.
Where is my order?
Dazzle Studios
• AI Agent
Looks like your earrings have left the warehouse. It should reach you in about three days, by the 23rd.
Returns
Let customers return products automatically through chat.
I want to start a return
Milo
• All Saints AI Agent
Sure. I can see you’ve placed multiple orders in the last 30 days. Which item(s) do you want to return?
FAQs & Policies
Answer common questions using your knowledge base.
12
Dreamwear
online
Today
How much is shipping to UK?
11.00
Shipping to the UK costs £3.99 for orders under £15.95. If your order is £15.95 or more, shipping is free! 🎉
11.01
Order Updates
Let customers edit orders round the clock
00:00:05
“Hi, I accidentally ordered the black T-shirt but meant to get the blue one. Can you change it?”
00:00:10
“Sure, no problem. I can still amend it since it was placed less than an hour ago. Just to confirm, you want the blue Essentials T-shirt, right?”
WISMO & Order Status
Locate packages and issue replacements for lost deliveries.
Where is my order?
Dazzle Studios
• AI Agent
Looks like your earrings have left the warehouse. It should reach you in about three days, by the 23rd.
Returns
Let customers return products automatically through chat.
I want to start a return
Milo
• All Saints AI Agent
Sure. I can see you’ve placed multiple orders in the last 30 days. Which item(s) do you want to return?
FAQs & Policies
Answer common questions using your knowledge base.
12
Dreamwear
online
Today
How much is shipping to UK?
11.00
Shipping to the UK costs £3.99 for orders under £15.95. If your order is £15.95 or more, shipping is free! 🎉
11.01
Order Updates
Let customers edit orders round the clock
00:00:05
“Hi, I accidentally ordered the black T-shirt but meant to get the blue one. Can you change it?”
00:00:10
“Sure, no problem. I can still amend it since it was placed less than an hour ago. Just to confirm, you want the blue Essentials T-shirt, right?”
WISMO & Order Status
Locate packages and issue replacements for lost deliveries.
Where is my order?
Dazzle Studios
• AI Agent
Looks like your earrings have left the warehouse. It should reach you in about three days, by the 23rd.
Returns
Let customers return products automatically through chat.
I want to start a return
Milo
• All Saints AI Agent
Sure. I can see you’ve placed multiple orders in the last 30 days. Which item(s) do you want to return?
FAQs & Policies
Answer common questions using your knowledge base.
12
Dreamwear
online
Today
How much is shipping to UK?
11.00
Shipping to the UK costs £3.99 for orders under £15.95. If your order is £15.95 or more, shipping is free! 🎉
11.01
Order Updates
Let customers edit orders round the clock
00:00:05
“Hi, I accidentally ordered the black T-shirt but meant to get the blue one. Can you change it?”
00:00:10
“Sure, no problem. I can still amend it since it was placed less than an hour ago. Just to confirm, you want the blue Essentials T-shirt, right?”
Tailor your recommendations
Connect your merchandising and customer data to DigitalGenius to personalize the recommendations
I'm looking for a smokeless tabletop pit
Ember
• AI Agent
The Mesa Tabletop Fire Pit is an excellent choice. It's compact, portable and perfect for small gatherings.
True Regular Tee
£21
A natural conversation flow
Ask customers questions to narrow down to the best items, and then showcase your products within a single chat
I want to start a return
Milo
• All Saints AI Agent
Sure. I can see you’ve placed multiple orders in the last 30 days. Which item(s) do you want to return?
Explain technical features
For complex or technical products, DigitalGenius simplifies core differences and features.
00:00:05
"Can you tell the difference between CloudSurfer and CloudNova?"
00:00:10
"So CloudSurfer would be built for road running with cushioning, pretty smooth, I'd say. It's ideal for performance and daily training. Cloudnova would be a gym-to-street shoe, giving flexibility and stability during workouts."
FAQ & policies
Give customers quick and accurate answers about your brand, policies, and products.
00:00:05
“Hi, I accidentally ordered the black T-shirt but meant to get the blue one. Can you change it?”
00:00:10
“Sure, no problem. I can still amend it since it was placed less than an hour ago. Just to confirm, you want the blue Essentials T-shirt, right?”
Tailor your recommendations
Connect your merchandising and customer data to DigitalGenius to personalize the recommendations
I'm looking for a smokeless tabletop pit
Ember
• AI Agent
The Mesa Tabletop Fire Pit is an excellent choice. It's compact, portable and perfect for small gatherings.
True Regular Tee
£21
A natural conversation flow
Ask customers questions to narrow down to the best items, and then showcase your products within a single chat
I want to start a return
Milo
• All Saints AI Agent
Sure. I can see you’ve placed multiple orders in the last 30 days. Which item(s) do you want to return?
Explain technical features
For complex or technical products, DigitalGenius simplifies core differences and features.
00:00:05
"Can you tell the difference between CloudSurfer and CloudNova?"
00:00:10
"So CloudSurfer would be built for road running with cushioning, pretty smooth, I'd say. It's ideal for performance and daily training. Cloudnova would be a gym-to-street shoe, giving flexibility and stability during workouts."
FAQ & policies
Give customers quick and accurate answers about your brand, policies, and products.
00:00:05
“Hi, I accidentally ordered the black T-shirt but meant to get the blue one. Can you change it?”
00:00:10
“Sure, no problem. I can still amend it since it was placed less than an hour ago. Just to confirm, you want the blue Essentials T-shirt, right?”
Tailor your recommendations
Connect your merchandising and customer data to DigitalGenius to personalize the recommendations
I'm looking for a smokeless tabletop pit
Ember
• AI Agent
The Mesa Tabletop Fire Pit is an excellent choice. It's compact, portable and perfect for small gatherings.
True Regular Tee
£21
A natural conversation flow
Ask customers questions to narrow down to the best items, and then showcase your products within a single chat
I want to start a return
Milo
• All Saints AI Agent
Sure. I can see you’ve placed multiple orders in the last 30 days. Which item(s) do you want to return?
Explain technical features
For complex or technical products, DigitalGenius simplifies core differences and features.
00:00:05
"Can you tell the difference between CloudSurfer and CloudNova?"
00:00:10
"So CloudSurfer would be built for road running with cushioning, pretty smooth, I'd say. It's ideal for performance and daily training. Cloudnova would be a gym-to-street shoe, giving flexibility and stability during workouts."
FAQ & policies
Give customers quick and accurate answers about your brand, policies, and products.
00:00:05
“Hi, I accidentally ordered the black T-shirt but meant to get the blue one. Can you change it?”
00:00:10
“Sure, no problem. I can still amend it since it was placed less than an hour ago. Just to confirm, you want the blue Essentials T-shirt, right?”
Turn shoppers into customers
WISMO & Order Status
Locate packages and issue replacements for lost deliveries.
Where is my order?
Dazzle Studios
• AI Agent
Looks like your earrings have left the warehouse. It should reach you in about three days, by the 23rd.
Returns
Let customers return products automatically through chat.
I want to start a return
Milo
• All Saints AI Agent
Sure. I can see you’ve placed multiple orders in the last 30 days. Which item(s) do you want to return?
FAQs & Policies
Answer common questions using your knowledge base.
12
Dreamwear
online
Today
How much is shipping to UK?
11.00
Shipping to the UK costs £3.99 for orders under £15.95. If your order is £15.95 or more, shipping is free! 🎉
11.01
Order Updates
Let customers edit orders round the clock
00:00:05
“Hi, I accidentally ordered the black T-shirt but meant to get the blue one. Can you change it?”
00:00:10
“Sure, no problem. I can still amend it since it was placed less than an hour ago. Just to confirm, you want the blue Essentials T-shirt, right?”
WISMO & Order Status
Locate packages and issue replacements for lost deliveries.
Where is my order?
Dazzle Studios
• AI Agent
Looks like your earrings have left the warehouse. It should reach you in about three days, by the 23rd.
Returns
Let customers return products automatically through chat.
I want to start a return
Milo
• All Saints AI Agent
Sure. I can see you’ve placed multiple orders in the last 30 days. Which item(s) do you want to return?
FAQs & Policies
Answer common questions using your knowledge base.
12
Dreamwear
online
Today
How much is shipping to UK?
11.00
Shipping to the UK costs £3.99 for orders under £15.95. If your order is £15.95 or more, shipping is free! 🎉
11.01
Order Updates
Let customers edit orders round the clock
00:00:05
“Hi, I accidentally ordered the black T-shirt but meant to get the blue one. Can you change it?”
00:00:10
“Sure, no problem. I can still amend it since it was placed less than an hour ago. Just to confirm, you want the blue Essentials T-shirt, right?”
WISMO & Order Status
Locate packages and issue replacements for lost deliveries.
Where is my order?
Dazzle Studios
• AI Agent
Looks like your earrings have left the warehouse. It should reach you in about three days, by the 23rd.
Returns
Let customers return products automatically through chat.
I want to start a return
Milo
• All Saints AI Agent
Sure. I can see you’ve placed multiple orders in the last 30 days. Which item(s) do you want to return?
FAQs & Policies
Answer common questions using your knowledge base.
12
Dreamwear
online
Today
How much is shipping to UK?
11.00
Shipping to the UK costs £3.99 for orders under £15.95. If your order is £15.95 or more, shipping is free! 🎉
11.01
Order Updates
Let customers edit orders round the clock
00:00:05
“Hi, I accidentally ordered the black T-shirt but meant to get the blue one. Can you change it?”
00:00:10
“Sure, no problem. I can still amend it since it was placed less than an hour ago. Just to confirm, you want the blue Essentials T-shirt, right?”
Tailor your recommendations
Connect your merchandising and customer data to DigitalGenius to personalize the recommendations
I'm looking for a smokeless tabletop pit
Ember
• AI Agent
The Mesa Tabletop Fire Pit is an excellent choice. It's compact, portable and perfect for small gatherings.
True Regular Tee
£21
A natural conversation flow
Ask customers questions to narrow down to the best items, and then showcase your products within a single chat
I want to start a return
Milo
• All Saints AI Agent
Sure. I can see you’ve placed multiple orders in the last 30 days. Which item(s) do you want to return?
Explain technical features
For complex or technical products, DigitalGenius simplifies core differences and features.
00:00:05
"Can you tell the difference between CloudSurfer and CloudNova?"
00:00:10
"So CloudSurfer would be built for road running with cushioning, pretty smooth, I'd say. It's ideal for performance and daily training. Cloudnova would be a gym-to-street shoe, giving flexibility and stability during workouts."
FAQ & policies
Give customers quick and accurate answers about your brand, policies, and products.
00:00:05
“Hi, I accidentally ordered the black T-shirt but meant to get the blue one. Can you change it?”
00:00:10
“Sure, no problem. I can still amend it since it was placed less than an hour ago. Just to confirm, you want the blue Essentials T-shirt, right?”
Tailor your recommendations
Connect your merchandising and customer data to DigitalGenius to personalize the recommendations
I'm looking for a smokeless tabletop pit
Ember
• AI Agent
The Mesa Tabletop Fire Pit is an excellent choice. It's compact, portable and perfect for small gatherings.
True Regular Tee
£21
A natural conversation flow
Ask customers questions to narrow down to the best items, and then showcase your products within a single chat
I want to start a return
Milo
• All Saints AI Agent
Sure. I can see you’ve placed multiple orders in the last 30 days. Which item(s) do you want to return?
Explain technical features
For complex or technical products, DigitalGenius simplifies core differences and features.
00:00:05
"Can you tell the difference between CloudSurfer and CloudNova?"
00:00:10
"So CloudSurfer would be built for road running with cushioning, pretty smooth, I'd say. It's ideal for performance and daily training. Cloudnova would be a gym-to-street shoe, giving flexibility and stability during workouts."
FAQ & policies
Give customers quick and accurate answers about your brand, policies, and products.
00:00:05
“Hi, I accidentally ordered the black T-shirt but meant to get the blue one. Can you change it?”
00:00:10
“Sure, no problem. I can still amend it since it was placed less than an hour ago. Just to confirm, you want the blue Essentials T-shirt, right?”
Tailor your recommendations
Connect your merchandising and customer data to DigitalGenius to personalize the recommendations
I'm looking for a smokeless tabletop pit
Ember
• AI Agent
The Mesa Tabletop Fire Pit is an excellent choice. It's compact, portable and perfect for small gatherings.
True Regular Tee
£21
A natural conversation flow
Ask customers questions to narrow down to the best items, and then showcase your products within a single chat
I want to start a return
Milo
• All Saints AI Agent
Sure. I can see you’ve placed multiple orders in the last 30 days. Which item(s) do you want to return?
Explain technical features
For complex or technical products, DigitalGenius simplifies core differences and features.
00:00:05
"Can you tell the difference between CloudSurfer and CloudNova?"
00:00:10
"So CloudSurfer would be built for road running with cushioning, pretty smooth, I'd say. It's ideal for performance and daily training. Cloudnova would be a gym-to-street shoe, giving flexibility and stability during workouts."
FAQ & policies
Give customers quick and accurate answers about your brand, policies, and products.
00:00:05
“Hi, I accidentally ordered the black T-shirt but meant to get the blue one. Can you change it?”
00:00:10
“Sure, no problem. I can still amend it since it was placed less than an hour ago. Just to confirm, you want the blue Essentials T-shirt, right?”
How product recommendation works
DigitalGenius instantly syncs with your product catalog to deliver smart, personalized recommendations in real time.
When customers ask for suggestions, our proprietary AI, powered by cutting-edge generative technology, identifies the best product fit - right within the chat.
Each recommendation can include a clear explanation, helping build trust, reduce returns, and drive confident purchases.
The result? Higher conversions, increased sales, and more revenue for you.
DigitalGenius instantly syncs with your product catalog to deliver smart, personalized recommendations in real time.
When customers ask for suggestions, our proprietary AI, powered by cutting-edge generative technology, identifies the best product fit - right within the chat.
Each recommendation can include a clear explanation, helping build trust, reduce returns, and drive confident purchases.
The result? Higher conversions, increased sales, and more revenue for you.
“
We have deeper conversations with our customers, create moments of joy, and take our customer experience to the next level.
Thomas Staudte
Head of Customer Engagement at air up®
“
We have deeper conversations with our customers, create moments of joy, and take our customer experience to the next level.
Thomas Staudte
Head of Customer Engagement at air up®
“
We have deeper conversations with our customers, create moments of joy, and take our customer experience to the next level.
Thomas Staudte
Head of Customer Engagement at air up®
Learn how AirUp embraces Purchase AI
Learn how AirUp embraces Purchase AI
Learn how AirUp embraces Purchase AI
Learn how AirUp embraces Purchase AI
Benefits
Maximize Every Opportunity
Customers are 2.8x more likely to buy if you offer chat support.
Turn Support into Sales
Use AI to recommend, convert, and close - right in the conversation.
Boost Retention
Deliver personalized product suggestions that keep customers coming back.
Grow Customer LTV
Increase revenue with smarter, data-driven recommendations.
Want to find out more? Speak to one of our experts today.
Speak to us
Speak to us
Want to find out more? Speak to one of our experts today.
Speak to us
Speak to us
Want to find out more? Speak to one of our experts today.
Speak to us
Speak to us