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Voice
of the Customer

Turn customer conversations into insights that your business can rapidly act upon. 

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There’s gold in your customer conversations

Automatically analyze conversations to uncover why customers are reaching out, allowing you to detect patterns on critical issues.

How it works

Granular Analysis

Dig down into your data and build custom reports based on brands, product SKUs, carriers and anything else you care about.

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Trigger Alerts

Set up alerts for real-time updates for issues affecting your customers so you can address them faster.

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See Emerging Trends

See what topics are suddenly coming up more and more, and which ones are fading away.

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Get deeper insights into your business

Logistics delays & failures

Compare different carriers and distribution centers and identify problems and opportunities.

Product defects

See how certain SKUs are driving more customer contacts, so you can uncover the root cause.

Website issues

Detect issues such as failing checkout pages and other errors.

Get deeper insights into your business

Logistics delays & failures

Compare different carriers and distribution centers and identify problems and opportunities.

Product defects

See how certain SKUs are driving more customer contacts, so you can uncover the root cause.

Website issues

Detect issues such as failing checkout pages and other errors.

Insights that drive your business forward

CX teams

Stay alert to emerging issues and give the right response faster.

Improve CSAT and NPS and boost lifetime value

Operations & logistics

Pinpoint issues with carriers, warehouses and the supply chain.

Product teams

Get feedback on product quality directly from the source.

C-Suite

See detailed insights from the voice of the customer.

The AI agent that is built for ecommerce, fully resolves queries, delights your customers, creates loyal customers.

Voice of the Customer

Don’t wait for customers to reach out with issues – keep them up to date with proactive communications

Talk to us

Talk to us

Talk to us

Talk to us