Futureproofed customer service – How to use AI to create great customer experiences at scale
Customer service is changing. An industry that is all about making human connections needs to confront and embrace AI to transform the customer experience. Here is a guide to how you can use AI to futureproof your customer service and adapt to meet your customers' expectations.
What you will learn?
How AI is transforming the customer service trilemma
How to scale to meet peaks – both planned and unplanned
Why going with a human-only approach will see you left behind
How to use technology to enhance CX, not degrade it
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