The AI agent that is built for ecommerce, fully resolves queries, delights your customers, creates loyal customers.
24/7 customer service with Care AI
24/7 customer service with Care AI
You already send tracking links. Care AI goes deeper to find when things have gone wrong and offers customers a real resolution – not just an escalation to a human.
Talk to us
Talk to us
Talk to us
Talk to us
Go beyond the basics
Go beyond the basics
Whatever the reason customers reach out to you – order status, returns, quality issues, policies & more – Care AI can handle it.
Whatever the reason customers reach out to you – order status, returns, quality issues, policies & more – Care AI can handle it.
Cancel my subscription
Cancel my subscription
Cancel my subscription
Does is come with...?
Does is come with...?
Does is come with...?
It's the wrong size
It's the wrong size
It's the wrong size
My item came broken!
My item came broken!
My item came broken!
The warranty period is...?
The warranty period is...?
The warranty period is...?
My order hasn't arrived!
My order hasn't arrived!
My order hasn't arrived!
We handle your complexity
We handle your complexity
Some questions look simple, but require complex business processes to resolve. Our hybrid AI is designed to navigate deep workflows with accuracy and reliability.
Some questions look simple, but require complex business processes to resolve. Our hybrid AI is designed to navigate deep workflows with accuracy and reliability.
Some questions look simple, but require complex business processes to resolve. Our hybrid AI is designed to navigate deep workflows with accuracy and reliability.
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Learn more
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£20.99
£20.99
£84.50
£84.50
Blackout
AI Agent
Hey, I ordered the wrong thing, can I change my order?
Genius Flows
Specialist Agent
Orchestration
£20.99
£20.99
£84.50
£84.50
Blackout
AI Agent
Hey, I ordered the wrong thing, can I change my order?
Genius Flows
Specialist Agent
Orchestration
£20.99
£20.99
£84.50
£84.50
Blackout
AI Agent
Hey, I ordered the wrong thing, can I change my order?
Genius Flows
Specialist Agent
Orchestration
Yes, please
Blackout
AI Agent
When will my order come? I have a trip coming up!
Order placed
In Transit
Same Location (5 Days)
Investigation by AI Agent
Item
Replaced
Yes, please
Blackout
AI Agent
When will my order come? I have a trip coming up!
Order placed
In Transit
Same Location (5 Days)
Investigation by AI Agent
Item
Replaced
Yes, please
Blackout
AI Agent
When will my order come? I have a trip coming up!
Order placed
In Transit
Same Location (5 Days)
Investigation by AI Agent
Item
Replaced
Take actions in your systems
Take actions in your systems
By integrating with your tech stack we can take actions such as updating orders, requesting replacements, approving warranties and more.
By integrating with your tech stack we can take actions such as updating orders, requesting replacements, approving warranties and more.
By integrating with your tech stack we can take actions such as updating orders, requesting replacements, approving warranties and more.
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Learn more
Learn more
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Seamless customer handovers
Seamless customer handovers
Don’t just deflect tickets, resolve them. Sometimes the best resolution requires a human touch, so we keep your team in the loop to pick up where we left off.
Don’t just deflect tickets, resolve them. Sometimes the best resolution requires a human touch, so we keep your team in the loop to pick up where we left off.
Don’t just deflect tickets, resolve them. Sometimes the best resolution requires a human touch, so we keep your team in the loop to pick up where we left off.
Learn more
Learn more
Learn more
Learn more
Learn more
Learn more
£20.99
£20.99
£84.50
£84.50
Blackout
AI Agent
Hey, I ordered the wrong thing, can I change my order?
Blackout
Genius Flows
Specialist Agent
Orchestration
£20.99
£20.99
£84.50
£84.50
Blackout
AI Agent
Hey, I ordered the wrong thing, can I change my order?
Blackout
Genius Flows
Specialist Agent
Orchestration
£20.99
£20.99
£84.50
£84.50
Blackout
AI Agent
Hey, I ordered the wrong thing, can I change my order?
Blackout
Genius Flows
Specialist Agent
Orchestration
Advanced Analytics
Monitor performance, identify areas for optimisation, develop detailed action plans and report back to the wider business.
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Learn more
Learn more
Learn more
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Learn more
Go from reactive to proactive
Take your customer experience to the next level by sending proactive messages that keep customers in the loop before they reach out
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Learn more
Learn more
Learn more
Learn more
Learn more
The results speak for themselves
250% more tickets handled with just 10% more staff
250% more tickets handled with just 10% more staff
65% email resolution rate
65% email resolution rate
30% of subscription cancellations saved by AI
30% of subscription cancellations saved by AI
85% of change items requests full resolved
85% of change items requests full resolved
10+ languages addressed
10+ languages addressed
The results speak for themselves
250% more tickets handled with just 10% more staff
65% email resolution rate
30% of subscription cancellations saved by AI
85% of change items requests full resolved
10+ languages addressed
Want to find out more? Speak to one of our experts today.
Speak to us
Speak to us
Want to find out more? Speak to one of our experts today.
Speak to us
Speak to us
Want to find out more? Speak to one of our experts today.
Speak to us
Speak to us