Customer Service. Resolved.

DigitalGenius is the AI platform that delivers automated resolutions for your support tickets, resulting in incredible customer satisfaction and operational savings.

93%+Reduction in First Response Time

8.2%+Increase in CSAT

85%+Resolution of ticket volume

Don’t Just Automate Conversation. Automate Action.

How Does it Work?

Reduce customer
service costs

Support tickets often require information and actions from multiple systems to resolve them, which is costly when using human agents. Reduce costs by fully automating resolutions, so you don’t have to worry about hiring new agents to match surging volumes.

Delight your
customers and boost
customer satisfaction

We’ll automate incoming tickets without agent interaction. Resolutions are seamlessly enabled via APIs to your own back-end systems – meaning customers enjoy quicker responses and resolutions. Just sit and watch your CSAT scores soar.

Unlock The Full
Potential of
your Agents

Our AI-driven conversational process automation means less repetitive tasks, so your agents can focus on high-level and complex customer service. DigitalGenius customers repeatedly say their customer service teams are happier, more productive, and more proactive.





Future Proof Process
Automation

DigtalGenius includes Flow Builder, a drag-and-drop process mapping tool, allowing you to easily construct new ticket resolutions, as your business & market evolves and new types of support tickets emerge. Handle your service tickets of today and tomorrow.

Tailored Solutions

Our AI-driven conversational process automation means less repetitive tasks, so your agents can focus on high-level and complex customer service. DigitalGenius customers repeatedly say their customer service teams are happier, more productive, and more proactive.

Request a Demo

Learn how DigitalGenius can deliver automated resolutions for your support tickets in just a few minutes. Book a demo now and we will contact you shortly.

    Latest Content

    Blog

    Support tickets regarding queries like “Where is my order?” are always an issue for eCommerce customer service teams. Given the supply chain problems the industry has experienced in recent months, this scenario might look familiar to you: Your customer orders one of your products. On your website and in the confirmation email the estimated delivery […]

    Blog

    Owing to both the after-effects of Brexit and the Coronavirus pandemic, many eCommerce (and retailers) businesses have experienced serious supply chain disruptions. With customer demand for eCommerce products only increasing year on year, smooth supply chain management is critical for stakeholders and your business’s bottom line.  Image source: Statista So what kind of supply chain […]

    Blog

    When you hear the term “artificial intelligence”, chances are your mind turns to films like iRobot, Blade Runner, or maybe real people like Elon Musk. How long would it take for you to consider “customer service”?  The truth is, companies have been using artificial intelligence with various applications for decades now. In fact, 22% of […]