The AI concierge that

The AI concierge that

We’re sorry, looks like the carrier has misplaced your parcel. Would you like us to send you a replacement or a refund?

REPLACEMENT

REFUND

It’s been a week, what’s happening to my order?

We’re sorry, looks like the carrier has misplaced your parcel. Would you like us to send you a replacement or a refund?

REPLACEMENT

REFUND

It’s been a week, what’s happening to my order?

The AI concierge that

CARE AI

CARE AI

AI and deep integrations
for instant care, boosting LTV

A unified platform featuring conversational and visual AI for comprehension, deep integrations for resolution, and generative AI for personalization and empathy.

air up

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ALLSAINTS

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I need a new return label

No problem, here is a new return label for you to use.

Milo

Deep Integrations

We seamlessly integrate into your existing platforms – shipping carriers, ecommerce platforms, ERPs, payment providers, loyalty platforms and more – allowing us to fully resolve customer queries. This allows your concierge to generate return labels, identify lost packages, conduct carrier investigations, estimate warehouse shipping times, and process replacements and refunds – all without any agent involvement.

Deep Integrations

We seamlessly integrate into your existing platforms – shipping carriers, ecommerce platforms, ERPs, payment providers, loyalty platforms and more – allowing us to fully resolve customer queries. This allows your concierge to generate return labels, identify lost packages, conduct carrier investigations, estimate warehouse shipping times, and process replacements and refunds – all without any agent involvement.

Deep Integrations

We seamlessly integrate into your existing platforms – shipping carriers, ecommerce platforms, ERPs, payment providers, loyalty platforms and more – allowing us to fully resolve customer queries. This allows your concierge to generate return labels, identify lost packages, conduct carrier investigations, estimate warehouse shipping times, and process replacements and refunds – all without any agent involvement.

air up

Type message here

Powered by DigitalGenius

ALLSAINTS

Type message here

Powered by DigitalGenius

I need a new return label

No problem, here is a new return label for you to use.

Milo

Visual AI

Our visual AI, trained on a diverse range of products, effortlessly detects defects, addressing quality issues from damaged packages to product concerns. It even reads product barcodes to identify the specific product affected. This enables your concierge to automatically trigger replacement orders, and alert your quality control teams.

Visual AI

Our visual AI, trained on a diverse range of products, effortlessly detects defects, addressing quality issues from damaged packages to product concerns. It even reads product barcodes to identify the specific product affected. This enables your concierge to automatically trigger replacement orders, and alert your quality control teams.

Visual AI

Our visual AI, trained on a diverse range of products, effortlessly detects defects, addressing quality issues from damaged packages to product concerns. It even reads product barcodes to identify the specific product affected. This enables your concierge to automatically trigger replacement orders, and alert your quality control teams.

Chat with us!

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Chat with us!

My plant arrived half wilted! 😩

Oh no, we are sorry about the damage!

Defect detected

Refund

Replacement

Nora

Refund

I have issued a refund. Here’s a discount code for future purchases: 145062

Nora

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Generative AI

Give your customers a personalized experience with our top-tier generative AI from OpenAI, fine-tuned for ecommerce use cases. Our system has built-in safety features, allowing your concierge to deliver empathetic and highly personalized responses, and preventing unintended content. The concierge naturally adapts to fit your brand tone of voice. Feed content directly from your knowledge base, FAQs and website, reducing the need for scripting responses to common questions.

Generative AI

Give your customers a personalized experience with our top-tier generative AI from OpenAI, fine-tuned for ecommerce use cases. Our system has built-in safety features, allowing your concierge to deliver empathetic and highly personalized responses, and preventing unintended content. The concierge naturally adapts to fit your brand tone of voice. Feed content directly from your knowledge base, FAQs and website, reducing the need for scripting responses to common questions.

Generative AI

Give your customers a personalized experience with our top-tier generative AI from OpenAI, fine-tuned for ecommerce use cases. Our system has built-in safety features, allowing your concierge to deliver empathetic and highly personalized responses, and preventing unintended content. The concierge naturally adapts to fit your brand tone of voice. Feed content directly from your knowledge base, FAQs and website, reducing the need for scripting responses to common questions.

Chat with us!

My girlfriend’s birthday is this Friday.

Will my order arrive by then?

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Chat with us!

I have ordered the Xmas

“double trouble” package but

missing some of the items.

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Select

Select

Christmas Double Trouble package

Cut resolution time

Increase loyalty

Free up your agents

Improve CSAT

Customers hate ineffective bots.
So do we.

Customers hate ineffective bots. So do we.

Through deep integrations with your tech stack, our concierge finds relevant information and performs customer service tasks in seconds. Paired with empathetic responses via generative AI, your customers will experience revolutionary customer service. 

vs

DigitalGenius bot

What's happening to my order?

Refund please.

👍

Typical bot

What’s happening

to my order?

I already have the link, but it’s not moved for a week.

Here is the tracking link: 13532

Sorry let me pass this to an agent.

👎

AI intent detected: Order Status

Stuck in Transit

detected

In Transit (7 days)

Collected

InvestigationStarted

Refund issued

vs

DigitalGenius bot

I wonder why my shoes

still haven't shipped

as I need them for a trip?

Typical bot

Unfortunately it's still being processed by our warehouse.

But when will I get it? It's been ages…

I wonder why my shoes still haven't shipped as I need them for a trip?

Sorry let me pass this to an agent.

AI intent detected: Order Status

Warehouse Integration

EDD: 04/10/23

Estimate Shipping Time

GPT4:

Generating empathetic and personal response

Typical bot

Lost in transit

vs

DigitalGenius bot

What's happening to my order?

Looks like your package is stuck. Would you like a replacement/refund?

Refund please.

I have issued you a refund.

👍

Typical bot

What’s happening

to my order?

I already have the link, but it’s not moved for a week.

Here is the tracking link: 13532

Sorry let me pass this to an agent.

👎

AI intent detected: Order Status

Stuck in Transit

detected

In Transit (7 days)

Collected

InvestigationStarted

Refund issued

vs

DigitalGenius bot

I wonder why my shoes

still haven't shipped

as I need them for a trip?

I apologize for the delay with your Rogers. I know this isn't ideal, especially as you need them for a trip. You should receive your order by October 4th. Thank you for your patience.

Typical bot

Unfortunately it's still being processed by our warehouse.

But when will I get it? It's been ages…

I wonder why my shoes still haven't shipped as I need them for a trip?

Sorry let me pass this to an agent.

AI intent detected: Order Status

Warehouse Integration

EDD: 04/10/23

Estimate Shipping Time

GPT4:

Generating empathetic and personal response

Prepare for peak periods and growth

Prepare for peak
periods and growth

Without DigitalGenius, we would not be able to sustain the growth we had. Our expectations of what is possible with AI were not only met but exceeded.

Verena Strunk-Wenzl

Global Head of DTC CX at On

Without DigitalGenius, we would not be able to sustain the growth we had. Our expectations of what is possible with AI were not only met but exceeded.

Verena Strunk-Wenzl

Global Head of DTC CX at On

Without DigitalGenius, we would not be able to sustain the growth we had. Our expectations of what is possible with AI were not only met but exceeded.

Verena Strunk-Wenzl

Global Head of DTC CX at On

PURCHASE AI

PURCHASE AI

Increase conversion rates

Recommend products

I'm looking for stable, cushioned shoes for marathon running.

£150.00

Cloudflow 4

Buy now

£150.00

Distance Cloudflow 4

Buy now

Recommend products

I'm looking for stable, cushioned shoes for marathon running.

£150.00

Cloudflow 4

Buy now

£150.00

Distance Cloudflow 4

Buy now

Recommend products

Recommend products

I'm looking for stable, cushioned shoes for marathon running.

I would recommend the following:

  1. The Cloudace: The wide Speedboard® works with the unique CloudTec® configuration for soft, stable landings, and two different types of CloudTec® for a stable ride.


  2. The Cloudflyer 4: Supreme cushioning and premium comfort. With bigger, dual-density CloudTec®, you'll feel supported as you run. It also has a new molded sock-liner and external heel counter to keep your foot secure, no matter the distance.

On-running-shoe-Cloudflow-4

£150.00

On-running-shoe-Cloudflow-4-Black
On-Running-Cloudflow-4-shoe-Green

Cloudflow 4

Buy now

On-running-shoe-Cloudflow-4-white

£150.00

Distance Cloudflow 4

Buy now

Alleviate purchase concerns

Alleviate purchase concerns

Do you ship to Austria? Would I be charged custom duties?

Yes, we do ship to Austria! 🚀 And guess what? For most European countries, including Austria, there are no additional customs duties on top of the shipping costs.

Answer product questions

Answer product questions

Is your product good for children?

Absolutely! The air up® hydration system is perfect for kids. Our pods feature natural flavors, and our bottles are made of Tritan, a super durable and BPA-free material, ensuring safety for your little ones.

Turn support into sales

Turn support
into sales

I need a refund for this oversized black shirt as the smaller size is sold out.

Sure, would you like to check these slim-fit options too?

Black-shirt-slim-1

Shop Now

Black-shirt-slim-2

Shop Now

Black-shirt-slim-3

Shop Now

The results have been amazing, and we have seen an ROI of over 600%.

Thomas Staudte

Head of Customer Engagement at Airup