Turning negative interactions into positive outcomes

Turning negative interactions into positive outcomes

You know how it goes: a customer comes to you with a complaint, and all you can do is say sorry and hope that they’ll forgive you.

But what if you can turn that negative interaction into something positive? Perhaps you can even delight your customer and turn them into an advocate for your brand. 


We’ll be talking with some of our customers about how they approach this, and how they turn unhappy customers into promoters with great customer service.

You know how it goes: a customer comes to you with a complaint, and all you can do is say sorry and hope that they’ll forgive you.

But what if you can turn that negative interaction into something positive? Perhaps you can even delight your customer and turn them into an advocate for your brand. 


We’ll be talking with some of our customers about how they approach this, and how they turn unhappy customers into promoters with great customer service.

Speakers

Iain Moss

Head of Demand Generation at DigitalGenius

We will be joined by a panel of DigitalGenius customers. Watch this space! 

We will be joined by a panel of DigitalGenius customers. Watch this space! 

What you will learn

Join our webinar

Date: May 31st 2024

3:30pm BST/10:30am EDT

Join our webinar

If you’ve thought about the use of generative AI in customer service, a couple of questions have probably occurred to you: What does a successful implementation of generative AI in retail customer service actually look like? And what difference could it make to your business?

At DigitalGenius we have deployed numerous generative AI solutions for brands like air up, Rapha, On, and Honeylove. In this webinar we will show you what it can look like, the considerations you need to make it work for you, and some of the results we’ve seen. 

Anastasiia Shevchuk

Senior Customer Success Manager
at DigitalGenius

Speaker

What you will learn