Turning negative interactions into positive outcomes

Turning negative interactions into positive outcomes

Turning negative interactions into positive outcomes

You know how it goes: a customer comes to you with a complaint, and all you can do is say sorry and hope that they’ll forgive you.

But what if you can turn that negative interaction into something positive? Perhaps you can even delight your customer and turn them into an advocate for your brand. 

We’ll be talking with some of our customers about how they approach this, and how they turn unhappy customers into promoters with great customer service.

You know how it goes: a customer comes to you with a complaint, and all you can do is say sorry and hope that they’ll forgive you.

But what if you can turn that negative interaction into something positive? Perhaps you can even delight your customer and turn them into an advocate for your brand. 


We’ll be talking with some of our customers about how they approach this, and how they turn unhappy customers into promoters with great customer service.

Speakers

Stefano De Berardinis

Optimisation Lead at World of Books

Rosa Rivas

Team Lead at Porto's Bakery.

Iain Moss

Head of Demand Generation at DigitalGenius

What you will learn

Join our webinar

Date: July 18th 2024

5:00pm BST/9:00am PDT

Join our webinar

You know how it goes: a customer comes to you with a complaint, and all you can do is say sorry and hope that they’ll forgive you.

But what if you can turn that negative interaction into something positive? Perhaps you can even delight your customer and turn them into an advocate for your brand. 


We’ll be talking with some of our customers about how they approach this, and how they turn unhappy customers into promoters with great customer service.

Rosa Rivas

Team Lead at Porto's Bakery.

Speakers

Stefano De Berardinis

Optimisation Lead at World of Books

Iain Moss

Head of Demand Generation at DigitalGenius

What you will learn