Survey Says: What Customer Service Leaders Say About Their Jobs in 2018

Published 14 November 2019

5 min read

Survey Says: What Customer Service Leaders Say About Their Jobs in 2018

Guides


Just how rapidly is the customer service function evolving? What do customer support leaders think about where their field is today, and where it’s headed next? 

This brand-new 2018 Guide from Canam Research and DigitalGenius provides answers from real customer support leaders about how easy or difficult it is to hire and retain agents; how many communications channels they’re using to support customers; and even how many of their team’s tickets are mind-numbingly repetitive.  

This exclusive data is not only of use for customer service leaders and their teams, but for anyone looking for deeper insights into the nature of how the support agents we interact with on a daily basis view their own jobs.

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