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Instant answers

No more waiting in endless queues to get a simple answer. Voice answers immediately, or can escalate to a human.

00:00:05

"Can I have an update on my order?"

00:00:10

"Looks like your order’s left the warehouse. It should reach you in about three days, by the 23rd."

Powered by Deep Integrations

Using DigitalGenius’ Deep Integrations, Voice can retrieve order information and update order details in the moment.

00:00:15

"Let me look up your order"

Ecommerce
Platform

Warehouse

Carrier

See our Integrations here >

Multi-lingual setup

Voice can be deployed in any language you choose, allowing a full international rollout.

Où est mon colis? 🇮🇪

私の荷物はどこですか？🇯🇵

Dónde está mi paquete? 🇪🇸

🇦🇪 أين طردي؟

Wo ist mein Paket? 🇩🇪

Where is my package?

Analytics and reporting

Full transcripts for each conversation are loaded into our platform so you can review and analyze the data.

00:00:05

What time does your New York store open?

00:00:10

We have two stores in New York, one on 57th Street and one on 6th Avenue. Both of them open at 8am every day.

Logistics delays & failures

Compare different carriers and distribution centers and identify problems and opportunities.

Logistics delays & failures

Compare different carriers and distribution centers and identify problems and opportunities.

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more glass like

Testimonial style

"Our expectations of what was possible with AI were not only met, but exceeded. We regained control of our inbox and cut customer wait times by 93%."

Verena Strunk-Wenzl

Global Head of DTC CX at On

Learn more

Learn more

I keep pinching myself! I can’t quite believe some of the results we’re seeing with DigitalGenius. Our backlog has significantly reduced compared to last year, and our average handle time has also seen a remarkable decrease.

SJ Grabiec

Head of CX & Fraud
AllSaints

Automating cancel subscriptions

DigitalGenius’s AI detects 11 different reasons why a customer may want to cancel their subscription, including cost, their pets not liking the food, or even their pet passing away. This secondary layer of AI allows different generative AI workflows to be triggered, based on the nuance in the message.

Automating cancel subscriptions

DigitalGenius’s AI detects 11 different reasons why a customer may want to cancel their subscription, including cost, their pets not liking the food, or even their pet passing away. This secondary layer of AI allows different generative AI workflows to be triggered, based on the nuance in the message.

Automating cancel subscriptions

DigitalGenius’s AI detects 11 different reasons why a customer may want to cancel their subscription, including cost, their pets not liking the food, or even their pet passing away. This secondary layer of AI allows different generative AI workflows to be triggered, based on the nuance in the message.

Automating cancel subscriptions

DigitalGenius’s AI detects 11 different reasons why a customer may want to cancel their subscription, including cost, their pets not liking the food, or even their pet passing away. This secondary layer of AI allows different generative AI workflows to be triggered, based on the nuance in the message.

The Challenge

Pure Pet Food was looking into the future and thinking about the large size of team that would be needed when it becomes a £100 million brand. On top of that, as a subscription brand in a competitive market, every customer touchpoint had added importance, so the company was looking at how to serve customers outside of working hours.

On top of this, the team were looking at ways that they could handle requests to cancel subscriptions and deal with the other low-hanging fruit within customer tickets. Enter DigitalGenius.