DigitalGenius for ZendeskIntegrate directly into your Zendesk environment and start automating your customers' end-to-end journeys, using AI that easily learns from your agents' historical interactions.
Zendesk + DigitalGenius: The Perfect Combination
Increase Efficiencies with the Leading AI Platform
Help your agents become even more productive by automatically filling tags and custom fields, including those used to route or triage tickets. Suggest macros and automate responses and processes to common customer enquiries via 3rd party APIs. Current customers using DigitalGenius on Zendesk see significant reductions in AHT, FCR, FRT, increases in CSAT and also a decrease in hiring costs. See what they have to say here.
Conversational Process Automation
Ready for end-to-end automation? Put your customer support on autopilot by using AI to connect conversations with processes. Conversational Process Automation allows repetitive customer queries such as refund requests, order status inquiries, cancellations and more to be resolved in full, without agent involvement – even when additional third-party systems such as billing or payment processing are part of the resolution process.
Available in Any Language
Great customer service needs to be delivered in the languages your customers speak. Whether you're an established multinational or a high-growth company expanding into new markets, you should be able to offer the same level of customer service across all territories. DigitalGenius helps our customers in more than 15 languages, including English, Spanish, Dutch, German, French, Japanese, Korean and many more.
The DigitalGenius Control Center allows you to manage your own AI modes, while tracking real-time performance of the platform via enhanced analytics.