DigitalGenius for Zendesk

Integrate directly into your Zendesk environment and start automating your customers' end-to-end journeys, using AI that easily learns from your agents' historical interactions.

Zendesk + DigitalGenius: The Perfect Combination

Off-the-Shelf Setup
Off-the-Shelf Setup

Install DigitalGenius for Zendesk and let your historical data train our AI model. DigitalGenius is off-the-shelf for Zendesk and can be installed, trained and configured quickly.

Here's where you'll choose if you'd like your team to start using AutoPilot, CoPilot or both.

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Increase Efficiencies with the Leading AI Platform
Increase Efficiencies with the Leading AI Platform

Help your agents become even more productive by automatically filling tags and custom fields, including those used to route or triage tickets. Suggest macros and automate responses and processes to common customer enquiries via 3rd party APIs. Current customers using DigitalGenius on Zendesk see significant reductions in AHT, FCR, FRT, increases in CSAT and also a decrease in hiring costs.

See what they have to say here.

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Conversational Process Automation
Conversational Process Automation

Ready for end-to-end automation? Put your customer support on autopilot by using AI to connect conversations with processes.

Conversational Process Automation allows repetitive customer queries such as refund requests, order status inquiries, cancellations and more to be resolved in full, without agent involvement – even when additional third-party systems such as billing or payment processing are part of the resolution process.

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Available in Any Language
Available in Any Language

Great customer service needs to be delivered in the languages your customers speak. Whether you're an established multinational or a high-growth company expanding into new markets, you should be able to offer the same level of customer service across all territories.

DigitalGenius helps our customers in more than 15 languages, including English, Spanish, Dutch, German, French, Japanese, Korean and many more.

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Reporting
Reporting

The DigitalGenius Control Center allows you to manage your own AI modes, while tracking real-time performance of the platform via enhanced analytics.

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Let's Put Your Customer Support on Autopilot.

Want to Learn More About DigitalGenius?

Here are a few answers to help you learn more about how to start understanding conversations, automating repetitive processes and delighting your customers.

How do I use DigitalGenius inside my customer support operation?

DigitalGenius is installed as a layer into your existing customer service software (Salesforce, Zendesk and many others). We will take you through a thorough onboarding experience that identifies your most expensive & repetitive tickets; connects your CRM to our AI platform; then trains and deploys your first AI Model.

Once DigitalGenius is configured and the model is trained, you can onboard your agents, and begin automating inbound queries end-to-end; assist agents to handle tickets faster, therefore reducing AHT; support increasing volumes, and open up new communication channels like Facebook Messenger, Live Chat and SMS.

What processes does DigitalGenius automate?

1. DigitalGenius puts your most repetitive and expensive tickets on autopilot by connecting conversations to processes; from the inbound ticket all the way through your backend systems via our open API framework.

2. Together we map out the automation framework, custom-building exactly how you want your repetitive tickets to be resolved, and what information you’d like included in order to best reply to your customers.

3. DigitalGenius’ AI recognizes the objective of a customer’s question. When the answer rises above a certain confidence level, those processes can be automated. When it’s below, your agents will pick up those tickets, which ensures a consistent and accurate customer experience.

4. To provide the greatest ROI, we aim to automate the tickets that are the most repetitive, expensive and time-consuming for your business. These can be anything from refunds, account lookups, order cancellations, shipping status and so on. You tell us what they are - we'll do the rest.

How do I know if I’m a good fit for AI and Customer Service Automation?

Adding a layer of AI into your customer support operations is journey, but it’s not for everyone. While DigitalGenius supports a wide variety of use cases, we want to make sure there is a good fit for your business, your agents and your customers.

If your customer service team has a large amount of inbound, text-based tickets; if you have 10 agents or more; AND if you’re experiencing repetitive queries and processes - chances are that DigitalGenius can not only reduce your costs, but will also help make customer service a competitive advantage for your business.

So.....how do I get started?

Let us do the heavy lifting! We want to learn about you, the challenges you’re facing in customer service, and then determine if we’re the right choice for your business. Give us 30 minutes, and we can definitely answer the question.

If we uncover that there’s a mutual fit, we'll take you through a deeper review of our product, validate an AI match and provide you with a roadmap of what it will take to go live, plus pricing, an implementation plan and a full ROI calculation.

Want to come on an AI-powered automation journey with us? Let's talk. Get started by telling us a little bit about yourself on the form to the right.







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