DigitalGenius for SalesforcePower Your Service Cloud Contact Center with the Leading AI Platform for Customer Service.
Salesforce + DigitalGenius: Customer Service Automation
Install DigitalGenius for Salesforce Service Cloud, and let your historical data train our AI model. DigitalGenius is off-the-shelf for Salesforce and can be installed, trained and configured in 4 weeks. Here's where you'll choose if you'd like your team to start using AutoPilot, CoPilot or both.
Make your agents more efficient by automatically filling case fields, suggesting answers, automating responses to common questions and automating processes via 3rd party APIs. Current customers using DigitalGenius on Salesforce see significant reductions in AHT, FCR, FRT, increases in CSAT and also a decrease in hiring costs. See what they have to say here.
Conversational Process Automation
Ready for end-to-end resolution? Put your customer support on autopilot by using AI to connect conversations with processes. Conversational Process Automation allows repetitive customer queries such as refund requests, order status inquiries, cancellations and more to be resolved in full, without agent involvement – even when additional third-party systems such as billing or payment processing are part of the resolution process.
Available in Any Language
Great customer service needs to be delivered in the languages your customers speak. Whether you're an established multinational or a high-growth company expanding into new markets, you should be able to offer the same level of customer service across all territories. DigitalGenius helps our customers in more than 15 languages, including English, Spanish, Dutch, German, French, Japanese, Korean and many more.
The DigitalGenius Control Center allows you to manage your own AI modes, while tracking real-time performance of the platform via enhanced analytics.
"Connected, smart customer service is a key foundation for success in today’s modern business. The rapid shift toward text-based communication channels, like mobile messaging and social media, creates an opportunity for businesses to connect with customers in whole new ways. By leveraging DigitalGenius on the Salesforce AppExchange, companies can tap into the practical power of artificial intelligence to reinforce and scale their customer service operation into the future."
SVP & GM of Salesforce Service Cloud Salesforce