DigitalGenius for Salesforce

Power Your Service Cloud Contact Center with the Leading AI Platform for Customer Service.

Salesforce + DigitalGenius: Customer Service Automation

Easy Setup
Easy Setup

Install DigitalGenius for Salesforce Service Cloud, and let your historical data train our AI model. DigitalGenius is off-the-shelf for Salesforce and can be installed, trained and configured in 4 weeks.

Here's where you'll choose if you'd like your team to start using AutoPilot, CoPilot or both.

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Increase Productivity
Increase Productivity

Make your agents more efficient by automatically filling case fields, suggesting answers, automating responses to common questions and automating processes via 3rd party APIs. Current customers using DigitalGenius on Salesforce see significant reductions in AHT, FCR, FRT, increases in CSAT and also a decrease in hiring costs.

See what they have to say here.

2
Conversational Process Automation
Conversational Process Automation

Ready for end-to-end resolution? Put your customer support on autopilot by using AI to connect conversations with processes.

Conversational Process Automation allows repetitive customer queries such as refund requests, order status inquiries, cancellations and more to be resolved in full, without agent involvement – even when additional third-party systems such as billing or payment processing are part of the resolution process.

3
Available in Any Language
Available in Any Language

Great customer service needs to be delivered in the languages your customers speak. Whether you're an established multinational or a high-growth company expanding into new markets, you should be able to offer the same level of customer service across all territories.

DigitalGenius helps our customers in more than 15 languages, including English, Spanish, Dutch, German, French, Japanese, Korean and many more.

4
Reporting
Reporting

The DigitalGenius Control Center allows you to manage your own AI modes, while tracking real-time performance of the platform via enhanced analytics.

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Backed by:

"Connected, smart customer service is a key foundation for success in today’s modern business. The rapid shift toward text-based communication channels, like mobile messaging and social media, creates an opportunity for businesses to connect with customers in whole new ways. By leveraging DigitalGenius on the Salesforce AppExchange, companies can tap into the practical power of artificial intelligence to reinforce and scale their customer service operation into the future."

SVP & GM of Salesforce Service Cloud
Salesforce

Let's Put Your Customer Support on Autopilot.

Want to Learn More About DigitalGenius?

Here are a few answers to help you learn more about how to start understanding conversations, automating repetitive processes and delighting your customers.

How do I use DigitalGenius inside my customer support operation?

DigitalGenius is installed as a layer into your existing customer service software (Salesforce, Zendesk and many others). We will take you through a thorough onboarding experience that identifies your most expensive & repetitive tickets; connects your CRM to our AI platform; then trains and deploys your first AI Model.

Once DigitalGenius is configured and the model is trained, you can onboard your agents, and begin automating inbound queries end-to-end; assist agents to handle tickets faster, therefore reducing AHT; support increasing volumes, and open up new communication channels like Facebook Messenger, Live Chat and SMS.

What processes does DigitalGenius automate?

1. DigitalGenius puts your most repetitive and expensive tickets on autopilot by connecting conversations to processes; from the inbound ticket all the way through your backend systems via our open API framework.

2. Together we map out the automation framework, custom-building exactly how you want your repetitive tickets to be resolved, and what information you’d like included in order to best reply to your customers.

3. DigitalGenius’ AI recognizes the objective of a customer’s question. When the answer rises above a certain confidence level, those processes can be automated. When it’s below, your agents will pick up those tickets, which ensures a consistent and accurate customer experience.

4. To provide the greatest ROI, we aim to automate the tickets that are the most repetitive, expensive and time-consuming for your business. These can be anything from refunds, account lookups, order cancellations, shipping status and so on. You tell us what they are - we'll do the rest.

How do I know if I’m a good fit for AI and Customer Service Automation?

Adding a layer of AI into your customer support operations is journey, but it’s not for everyone. While DigitalGenius supports a wide variety of use cases, we want to make sure there is a good fit for your business, your agents and your customers.

If your customer service team has a large amount of inbound, text-based tickets; if you have 10 agents or more; AND if you’re experiencing repetitive queries and processes - chances are that DigitalGenius can not only reduce your costs, but will also help make customer service a competitive advantage for your business.

So.....how do I get started?

Let us do the heavy lifting! We want to learn about you, the challenges you’re facing in customer service, and then determine if we’re the right choice for your business. Give us 30 minutes, and we can definitely answer the question.

If we uncover that there’s a mutual fit, we'll take you through a deeper review of our product, validate an AI match and provide you with a roadmap of what it will take to go live, plus pricing, an implementation plan and a full ROI calculation.

Want to come on an AI-powered automation journey with us? Let's talk. Get started by telling us a little bit about yourself on the form to the right.







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