~60% of Tickets fully resolved by DigitalGenius
Skullcandy is now able respond to customer’s WISMO, troubleshooting and warranty enquiries in minutes rather than hours. This has freed up agents to spend time on more complex cases.
The Skullcandy Mission
Skullcandy Inc. is an American company based in Park City, Utah, that markets headphones, earphones, hands-free devices, audio backpacks, MP3 players, and other products.