Preparing Your Team to Work with AI-Powered Customer Service Automation

Published 14 November 2019

5 min read

Preparing Your Team to Work with AI-Powered Customer Service Automation


As AI grows in popularity, and true end-to-end automation becomes a reality, customer support teams – and their leaders – have started to speculate: Will AI take our jobs? How can we prepare ourselves to work with AI? 

This brand-new Guide looks at how to best train and support your customer service team to incorporate AI-powered tools that enhance both the customer and the agent experience. 

It includes real on-the-ground case studies from customer service experts, who explore the best practices they’ve seen in training agents for the new world of customer support automation. They’ll provide tips and ideas based on their extensive collective experience in helping agents work with AI, with many examples they’ve seen in the field of how to make it work not only for your customers, but for the agents serving those customers.

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On, which manufactures a line of athletic and running shoes, wanted to show its support for medical workers on the front line by offering them 50% off its classic collection in response to COVID-19. After one worker received the discount, slowly word traveled from nurse to nurse.


When Swiss running shoe business On created a 50% discount voucher for health care workers, its ad-hoc offer quickly went viral and the company soon found itself overwhelmed.


Here's how we at DigitalGenius get our OWN customers up and running, and ensure that they're using the most secure and scalable customer service automation platform in the industry.

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