Media

Videos

AI now. For every industry - oreilly.com/ideas/ai-now-for-every-industry

Winter Summit 2016 - DigitalGenius Overview

CB Insights selected DigitalGenius to the prestigious Artificial Intelligence 100 list (“AI 100”), a select group of emerging private companies working on groundbreaking artificial intelligence technology.

KLM Royal Dutch Airlines experienced a large spike in message volume right after opening up Facebook Messenger as a communication channel for its customers. In order to successfully handle the increased volume, while maintaining its personal customer service approach, KLM chose to deploy the DigitalGenius deep learning product to support their agents.

See how you can improve productivity of your customer service agents by letting the machine answer repetitive questions through the use of machine learning and artificial intelligence.

Watch this video for a quick overview of the DigitalGenius Human+AI Customer Service platform - the best of human and machine intelligence for your customer service operations.

White Papers

Contact Center Pipeline - Blending AI with Human Support

When considering how AI can be applied in a customer service function, it’s import-ant to separate fantasy from the practical applications

TravelBird: Artificial intelligence can save jobs, not kill them

A combination of human and machine intelligence sounds like something out of a sci-fi movie (think “Demon Seed”), but it can help customer service agents…

Contagious Magazine - Combining human & machine intelligence for customer service

DigitalGenius is an artificial intelligence system that carries out human-like conversations with people via text-based channels: email, chat, social media.

BNP Paribas - Artificial Intelligence - The New Frontier in Customer Relationships

There is a significant imbalance between today’s AI and its portrayal in the media. One can define artificial intelligence as training computer programs to think,…

Articles

#techUKPS2030: How AI will Improve Customer Service in the Public Sector

September 13, 2017 - The private sector, more often than not, leads the way when it comes to the implementation of new and more efficient…

Fireside Chat: The Future of Customer Service & AI

September 12, 2017 - Join Shep Hyken, Customer Service & Experience Expert, as he sits down with Mikhail Naumov, Co-Founder of DigitalGenius, to discuss best…

Applied Lessons in AI with UK.AI and the Hippocratic Oath for Artificial Intelligence

September 10, 2017 - London’s ingenuity and entrepreneurial spirit is invariably attributed to its diversity and supportive ecosystem for industry incumbents challenging businesses that have…

Try one of our Chat apps: Co-browsing, CRM integrations, and more

September 7, 2017 - Apps have been a core part of the Zendesk Support experience for many years. Built by partners, the Zendesk Apps Marketplace…

10 Artificial intelligence startups taking 2017 by storm

September 7, 2017 - Digital Genius uses a blend of machine and human intelligence to aid customer service departments in delivering high-quality assistance. Using historical…

KLM claims airline first with WhatsApp Business Platform

September 5, 2017 - KLM Royal Dutch Airlines has announced that it is the first airline, and one of the first companies around the world,…

AI chatbots can provide business value when used wisely

August 28, 2017 - Magoosh uses a customer service bot from DigitalGenius to handle incoming customer service inquiries. The system scans messages for their content…

Use Cases of AI for Customer Service – What’s Working Now

August 15, 2017 - Having a person read every email a company gets to try to figure out what the customer needs and how to…

DigitalGenius Takes Top Prize in the Eurostar 2025 Challenge

August 14, 2017 - DigitalGenius Inc. has announced it took the top spot in the Eurostar 2025 Challenge, held at Viva Technology Paris, with its…

DigitalGenius is making chat-bots brighter

August 10, 2017 - DigitalGenius is using machine learning to analyze service logs and determine the best response to all sorts of questions, drastically cutting…

First steps with AI herald disruptive time for airlines

August 2, 2017 - KLM embedded the DigitalGenius AI into its customer relationship management system because its customers were expecting immediate answers. "If we want…

AI will set companies apart, says AT&T Foundry

August 1, 2017 - A collaboration between AT&T Foundry, Ericsson and innovation hub RocketSpace is investigating how artificial intelligence (AI) technologies is expected to impact…

SDX: Learning and growing at a customer service conference

July 26, 2017 - DigitalGenius’ AI works behind the scenes to compute huge amounts of data to help agents have better conversations. AI digs into…

Seven Companies Disrupting the AI Space

July 25, 2017 - Founded in 2013 by Dmitry Aksenov and Mikhail Naumov, DigitalGenius brings practical applications of deep learning and artificial intelligence into customer…

Five Ways To Boost Your Strategy With Machine Learning In 2017

July 25, 2017 - Companies like DigitalGenius augment the existing customer support communication with an intelligence layer of proposed answers that humans can either approve…

Science fiction is becoming reality as digital transformation takes hold

July 10, 2017 - Representatives from KLM discussed their latest AI creation, a tool called DigitalGenius which helps sales agents answer customer questions. The airline’s…

10 benefits of using artificial intelligence in the workplace

July 7, 2017 - Although chatbots are still lacking the personal touch, tools such as DigitalGenius are already being used to conduct human-like text conversations…

DigitalGenius Takes Top Prize in the Eurostar 2025 Challenge

July 5, 2017 - DigitalGenius Inc. today announced it took the top spot in the Eurostar 2025 Challenge, held at Viva Technology Paris, with its…

Airlines Put Facebook Messenger Chatbots to Work Answering Easy Questions

May 26, 2017 - KLM uses artificial intelligence to make it easier for humans to respond to queries on Facebook and Twitter. It uses an…

Data-first tools score $1.8 billion to make US workers super-productive

May 11, 2017 - Data-first applications are also helping to increase employee productivity in other sensitive areas like customer support. DigitalGenius applies deep learning algorithms…

DigitalGenius Offers Zendesk Integration

May 4, 2017 - The 'off-the-shelf' application brings artificial intelligence capabilities to text-based customer service channels.

DigitalGenius Brings Artificial Intelligence To Organizations Using Zendesk

May 4, 2017 - DigitalGenius today announced its integration with Zendesk, Inc. This cloud-based application brings advanced AI capabilities to organizations using Zendesk in their…

Meet the People Who Train the Robots (to Do Their Own Jobs)

April 28, 2017, Ms. Seiwert said the software has reduced Magoosh’s queue of customer requests by half, and it has made her team’s goal of…

5 Top Technologies for Digital Disruption

April 27, 2017 - The landscape for this emerging technology is expanding rapidly to include a wide range of chatbots, virtual agents, robotic process automation,…

How AI is Helping TravelBird Remake its Customer Service

Apr 25, 2017 - "AI for us was interesting," said Vanderbroeck-Vernooij. The DigitalGenius application uses algorithms to evaluate and catalog TravelBird's existing customer service ticket…

113 enterprise AI companies you should know

April 23, 2017 - Taking care of your customers is no easy task. Enterprise companies have recognized this critical area as ripe for disruption with…

Nvidia selects 5 most-disruptive AI startups

April 23, 2017 - Digital Genius brings deep learning and AI to customer service operations. All of us spend about 43 days of our lives…

How Artificial Intelligence will Improve Traveler Experience with TravelBird

April 11, 2017 /PRNewswire/ -- Package holiday specialists TravelBird have announced that starting April, 2017, they will partner with DigitalGenius to provide Artificial Intelligence (AI)…

Ad Roundup: Tools to increase connection

April 11, 2017 - TravelBird is partnering with DigitalGenius, using artificial intelligence to help travelers have better vacations. Through the partnership, TravelBird bookings will utilize…

How Artificial Intelligence will Improve Traveler Experience with TravelBird

April 11, 2017 - Package holiday specialists TravelBird have announced that starting April, 2017, they will partner with DigitalGenius to provide Artificial Intelligence (AI) for…

How Artificial Intelligence will Improve Traveler Experience with TravelBird

April 11, 2017 - Package holiday specialists TravelBird have announced that starting April, 2017, they will partner with DigitalGenius to provide Artificial Intelligence (AI) for…

TravelBird refines travel advisor interactions using artificial intelligence

April 11, 2017 - TravelBird has become the latest travel company to adopt artificial intelligence for customer service through a partnership with DigitalGenius. The new…

21 bot experts share their predictions

March 26, 2017 - In 2017 brands will understand when to use scripted chatbots and when to use machine learning algorithms. Customer Service functions in…

AI: The New Face Of A Company’s Digital Brand

March 17, 2017 - KLM Royal Dutch Airlines is winning acclaim for a service that uses artificial intelligence to not only send customers booking confirmation,…

10 Artificial Intelligence tools you can use

March 16, 2017 - Digital Genius is a smart system fueled by natural language processing (NLP) and artificial intelligence which carries a human-like conversation with…

30 incredible London tech start-ups to keep an eye on

March 10, 2017 - DigitalGenius hit the headlines last year when it helped Dutch airline KLM to incorporate machine learning into its customer service offerings.…

10 Companies Using Artificial Intelligence To Create Smarter Sales Tech Products

March 8, 2017 - DigitalGenius offers a platform that helps automate a company’s customer service system using artificial intelligence and deep learning. The product can…

How Artificial Intelligence is Transforming Enterprise Customer Service

February 27, 2017 - Other enterprises adopt the “AI-assisted human agent” model to reinforce their existing customer support staff. KLM, the flag carrier airline of…

13 Things Your Business Needs to Automate Right Now

February 21, 2017 - Customer service - Repetition happens, especially in the customer service field. One service, called DigitalGenius, can automate the process by automatically…

Zero One: AI Transforms the Contact Center

February 24, 2017 - Best use cases for deep learning and AI occur in contact centers with lots of historical customer service data, such as…

7 Ecommerce Trends for Retailers in 2017

February 15, 2017 - AI — While brands should meet customers where they are, in recent years, the number of channels and ways of communicating…

'Be nimble': What Kia, Marriott and others have learned from using chatbots for customer service

February 12, 2017 - Brands can use deep learning algorithms on top of their customer service logs through these chatbots to provide personalized responses in…

KLM Customer Service Reps Avoid Turbulence in Social Media with AI Tool

January 27, 2017 - KLM Royal Dutch Airlines has become the first major consumer brand to deploy an AI-infused deep learning application. It will help…

Next household names in UK digital

January 19, 2017 - If you’ve contacted KLM customer services online recently, there’s a fair chance you’ve already spoken to a DigitalGenius artificial intelligence (AI).…

DigitalGenius Selected to the 2017 “AI 100,” Highlighting Advancements in Practical Applications of Deep Learning in Customer Service

January 14, 2017 - CB Insights today selected DigitalGenius to the prestigious Artificial Intelligence 100 list (“AI 100”), a select group of emerging private companies…

How Businesses are Using Machine Learning and AI in 2017

January 12, 2017 - Mikhail Naumov, Co-founder & CSO of venture-backed, AI company DigitalGenius, succinctly explained in Forbes what a business needs to start using…

2017 Guide for Deep Learning Business Applications

December 2016 - We are witnessing a historic moment for technology advancement. Today we can pull together the best hardware, affordable infrastructure and vast amounts…

How AI and messaging are redefining customer service

December 2016 - The adoption of messaging for service with a layer of AI is already here, and it is growing. By leveraging these capabilities…

How AI will transform corporate America in 2017

December 2016 - Enterprises realize the most practical applications of AI today are going to be in an area where they have a lot of…

Is Artificial Intelligence the Future of Airline Customer Service?

The use of artificial intelligence is become more and more present in our daily lives, often in cases where we aren’t even aware of it.…

NEURAFLASH PARTNERS WITH DIGITALGENIUS TO IMPLEMENT INCREDIBLE A.I. SOLUTIONS FOR SALESFORCE CRM

November 2016 - DigitalGenius and NeuraFlash are partnering to bring these powerful Machine Learning capabilities to enterprises across many industries.

KLM Partners With DigitalGenius to Bring AI to Social Servicing

October 2016 - KLM Royal Dutch Airlines is testing AI in customer service through social media, taking the next step in social servicing. To do…

How Artificial Intelligence is Transforming Customer Support

October 2016 - Next time you engage with your favorite brand and don’t have to suffer through a pre-programmed, un-helpful robot, there’s a good chance…

Artificial Intelligence From Salesforce Partner DigitalGenius To Boost KLM Customer Service

October 2016 - KLM Royal Dutch Airlines is the first airline and probably the first enterprise worldwide to test how artificial intelligence could assist customer…

KLM trials artificial intelligence as social media assistant

October, 2016 - KLM is an industry leader in adopting new technology and has become the first global company to deploy a deep learning product…

KLM gives agents AI tools to answer customer queries faster, better

September 29, 2016 - The first airline to use AI alongside human customer service agents is KLM Royal Dutch Airlines. It has tapped DigitalGenius, a…

How A.I. will complement human ingenuity

September 22, 2016 - AI and machine learning are burning topics within the tech community and deep learning technologies are charting new territories in medicine,…

Customer Service Employees, Artificial Intelligence Is Your Friend

August 26, 2016 - By deploying AI as their assistants, customer service representatives can delegate routine tasks, reduce the strain on themselves, and concentrate on…

DigitalGenius Launches its Human+AI Customer Service Application on the Salesforce AppExchange

August 11, 2016 - By leveraging DigitalGenius on the Salesforce AppExchange, companies can tap into the practical power of artificial intelligence to reinforce and scale…

What we learned from bots, before they were cool

June 25, 2016 - AI deployed directly in a contact center can help customer service agents answer questions. The agents are using the tool every…

Why chatbots should be more like R2D2 than C3PO, and other lessons for Silicon Valley's hottest trend

May 2016 - Bots are very weak right now. They will grow up with time and be able to learn more quickly and deeply.

DigitalGenius Scores $4.1M to Enhance Customer Service

April 14, 2016 - From Twitter to chatbots, the platforms that companies use to interact with their customers have ballooned in recent years.

DigitalGenius' AI technology is good for bad customer experiences

April 14, 2016 - The challenge is: how do you train a computer to understand the question regardless of the phrasing? Most chat bots fail…

Bots may be cool, but DigitalGenius thinks it found a better way.

April 14, 2016 - DigitalGenius, a former TechCrunch Disrupt Battlefield finalist, thinks there’s a better way using artificial intelligence and machine learning.

Artificial intelligence startup DigitalGenius raises $4M to make customer service agents superhuman.

April 14, 2016 - DigitalGenius is announcing its Human+AI™ customer service platform today, along with a $4.1 million seed investment.

Does Technology Make Customer Care More Or Less Human?

April 11, 2016 - Early on in the project’s life, the founders of AI platform DigitalGenius spent a few days shadowing employees of a major…

Top 3 challenges for call centers

March, 2016 - There is a growing disconnect between consumers, brands, and customer service. One expert believes artificial intelligence can help bridge the gaps.

The 30 Under 30 In Enterprise Technology For 2016

FORBES, leaning on the wisdom of its readers and the greatest minds in business, presents the 30 disrupters under 30, in each of 12 fields,…

Artificial intelligence startup DigitalGenius raises $3M to help companies automate customer service

June 22, 2015 - Artificial intelligence (AI) startup DigitalGenius has announced its first venture capital funding, nabbing $3 million in a round led by Metamorphic…

Supercharge your customer service

with Human+AI

Frequently Asked Questions

To get started, we prepared a list of questions to help you learn more about our product and our company.

How do I use DigitalGenius inside my contact center operation?

DigitalGenius is installed as a layer into your existing customer service software (Salesforce, Zendesk, etc). We will take you through an onboarding experience from installing the app, to training and deploying your first AI Model. Once the app is configured and the model is trained, you can onboard your agents, and begin using the tool to reduce AHT, support increasing volumes and open up new communication channels like Facebook Messenger, Live Chat and SMS.

What processes does DigitalGenius automate?

1. DigitalGenius predicts and automates the meta-data tagging process, from assigning tags, case details information and routing cases to appropriate team members.

2. DigitalGenius predicts answers to incoming messages, and suggests them to agents for approval or personalization.

3. If the predicted answers fall above a certain confidence level, those responses can be automated.

How safe is the customer data?

DigitalGenius has developed and implemented policies and technologies to ensure that confidential data is protected and managed securely. DigitalGenius applications are compliant with The US Data Protection Act and other similar international, regional and local legislation.

Your personal information will remain private.

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