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CB Insights selected DigitalGenius to the prestigious Artificial Intelligence 100 list (“AI 100”), a select group of emerging private companies working on groundbreaking artificial intelligence technology.

KLM Royal Dutch Airlines experienced a large spike in message volume right after opening up Facebook Messenger as a communication channel for its customers. In order to successfully handle the increased volume, while maintaining its personal customer service approach, KLM chose to deploy the DigitalGenius deep learning product to support their agents.

See how you can improve productivity of your customer service agents by letting the machine answer repetitive questions through the use of machine learning and artificial intelligence.

Watch this video for a quick overview of the DigitalGenius Human+AI Customer Service platform - the best of human and machine intelligence for your customer service operations.

White Papers

Contagious Magazine - Combining human & machine intelligence for customer service

DigitalGenius is an artificial intelligence system that carries out human-like conversations with people via text-based channels: email, chat, social media.

BNP Paribas - Artificial Intelligence - The New Frontier in Customer Relationships

There is a significant imbalance between today’s AI and its portrayal in the media. One can define artificial intelligence as training computer programs to think,…

Articles

'Be nimble': What Kia, Marriott and others have learned from using chatbots for customer service

February 12, 2017 - Brands can use deep learning algorithms on top of their customer service logs through these chatbots to provide personalized responses in…

KLM Customer Service Reps Avoid Turbulence in Social Media with AI Tool

January 27, 2017 - KLM Royal Dutch Airlines has become the first major consumer brand to deploy an AI-infused deep learning application. It will help…

Next household names in UK digital

January 19, 2017 - If you’ve contacted KLM customer services online recently, there’s a fair chance you’ve already spoken to a DigitalGenius artificial intelligence (AI).…

DigitalGenius Selected to the 2017 “AI 100,” Highlighting Advancements in Practical Applications of Deep Learning in Customer Service

January 14, 2017 - CB Insights today selected DigitalGenius to the prestigious Artificial Intelligence 100 list (“AI 100”), a select group of emerging private companies…

How Businesses are Using Machine Learning and AI in 2017

January 12, 2017 - Mikhail Naumov, Co-founder & CSO of venture-backed, AI company DigitalGenius, succinctly explained in Forbes what a business needs to start using…

2017 Guide for Deep Learning Business Applications

December 2016 - We are witnessing a historic moment for technology advancement. Today we can pull together the best hardware, affordable infrastructure and vast amounts…

How AI and messaging are redefining customer service

December 27, 2016 - The past few months were full of exciting announcements around two key topics: artificial intelligence and mobile messaging. Both have made…

How AI and messaging are redefining customer service

December 2016 - The adoption of messaging for service with a layer of AI is already here, and it is growing. By leveraging these capabilities…

How AI will transform corporate America in 2017

December 2016 - Enterprises realize the most practical applications of AI today are going to be in an area where they have a lot of…

Is Artificial Intelligence the Future of Airline Customer Service?

The use of artificial intelligence is become more and more present in our daily lives, often in cases where we aren’t even aware of it.…

How Artificial Intelligence is Transforming Customer Support

November 2016 - DigitalGenius and NeuraFlash are partnering to bring these powerful Machine Learning capabilities to enterprises across many industries.

KLM Partners With DigitalGenius to Bring AI to Social Servicing

October 2016 - KLM Royal Dutch Airlines is testing AI in customer service through social media, taking the next step in social servicing. To do…

How Artificial Intelligence is Transforming Customer Support

October 2016 - Next time you engage with your favorite brand and don’t have to suffer through a pre-programmed, un-helpful robot, there’s a good chance…

Artificial Intelligence From Salesforce Partner DigitalGenius To Boost KLM Customer Service

October 2016 - KLM Royal Dutch Airlines is the first airline and probably the first enterprise worldwide to test how artificial intelligence could assist customer…

KLM trials artificial intelligence as social media assistant

October, 2016 - KLM is an industry leader in adopting new technology and has become the first global company to deploy a deep learning product…

KLM gives agents AI tools to answer customer queries faster, better

September 29, 2016 - The first airline to use AI alongside human customer service agents is KLM Royal Dutch Airlines. It has tapped DigitalGenius, a…

How A.I. will complement human ingenuity

September 22, 2016 - AI and machine learning are burning topics within the tech community and deep learning technologies are charting new territories in medicine,…

Customer Service Employees, Artificial Intelligence Is Your Friend

August 26, 2016 - By deploying AI as their assistants, customer service representatives can delegate routine tasks, reduce the strain on themselves, and concentrate on…

DigitalGenius Launches its Human+AI Customer Service Application on the Salesforce AppExchange

August 11, 2016 - By leveraging DigitalGenius on the Salesforce AppExchange, companies can tap into the practical power of artificial intelligence to reinforce and scale…

What we learned from bots, before they were cool

June 25, 2016 - AI deployed directly in a contact center can help customer service agents answer questions. The agents are using the tool every…

Why chatbots should be more like R2D2 than C3PO, and other lessons for Silicon Valley's hottest trend

May 2016 - Bots are very weak right now. They will grow up with time and be able to learn more quickly and deeply.

DigitalGenius' AI technology is good for bad customer experiences

April 14, 2016 - The challenge is: how do you train a computer to understand the question regardless of the phrasing? Most chat bots fail…

Bots may be cool, but DigitalGenius thinks it found a better way.

April 14, 2016 - DigitalGenius, a former TechCrunch Disrupt Battlefield finalist, thinks there’s a better way using artificial intelligence and machine learning.

Artificial intelligence startup DigitalGenius raises $4M to make customer service agents superhuman.

April 14, 2016 - DigitalGenius is announcing its Human+AI™ customer service platform today, along with a $4.1 million seed investment.

Does Technology Make Customer Care More Or Less Human?

April 11, 2016 - Early on in the project’s life, the founders of AI platform DigitalGenius spent a few days shadowing employees of a major…

Top 3 challenges for call centers

March, 2016 - There is a growing disconnect between consumers, brands, and customer service. One expert believes artificial intelligence can help bridge the gaps.

The 30 Under 30 In Enterprise Technology For 2016

FORBES, leaning on the wisdom of its readers and the greatest minds in business, presents the 30 disrupters under 30, in each of 12 fields,…

Artificial intelligence startup DigitalGenius raises $3M to help companies automate customer service

June 22, 2015 - Artificial intelligence (AI) startup DigitalGenius has announced its first venture capital funding, nabbing $3 million in a round led by Metamorphic…

Supercharge your customer service

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Frequently Asked Questions

To get started, we prepared a list of questions to help you learn more about our product and our company.

How do I use DigitalGenius inside my contact center operation?

DigitalGenius is installed as a layer into your existing customer service software (Salesforce, Zendesk, etc). We will take you through an onboarding experience from installing the app, to training and deploying your first AI Model. Once the app is configured and the model is trained, you can onboard your agents, and begin using the tool to reduce AHT, support increasing volumes and open up new communication channels like Facebook Messenger, Live Chat and SMS.

What processes does DigitalGenius automate?

1. DigitalGenius predicts and automates the meta-data tagging process, from assigning tags, case details information and routing cases to appropriate team members.

2. DigitalGenius predicts answers to incoming messages, and suggests them to agents for approval or personalization.

3. If the predicted answers fall above a certain confidence level, those responses can be automated.

How safe is the customer data?

DigitalGenius has developed and implemented policies and technologies to ensure that confidential data is protected and managed securely. DigitalGenius applications are compliant with The US Data Protection Act and other similar international, regional and local legislation.

Your personal information will remain private.

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