Media

Videos

In this video case study, Fiona Vanderbroeck, Chief Traveller Officer at TravelBird, discusses why they chose to integrate DigitalGenius into their contact center and the excellent results they have seen so far.

Mikhail Naumov sits down with Lionbridge CMO Clint Poole after presenting on stage at the Global Innovation Symposium in San Jose, CA.

AI now. For every industry - oreilly.com/ideas/ai-now-for-every-industry

Winter Summit 2016 - DigitalGenius Overview

CB Insights selected DigitalGenius to the prestigious Artificial Intelligence 100 list (“AI 100”), a select group of emerging private companies working on groundbreaking artificial intelligence technology.

KLM Royal Dutch Airlines experienced a large spike in message volume right after opening up Facebook Messenger as a communication channel for its customers. In order to successfully handle the increased volume, while maintaining its personal customer service approach, KLM chose to deploy the DigitalGenius deep learning product to support their agents.

See how you can improve productivity of your customer service agents by letting the machine answer repetitive questions through the use of machine learning and artificial intelligence.

Watch this video for a quick overview of the DigitalGenius Human+AI Customer Service platform - the best of human and machine intelligence for your customer service operations.

White Papers

Contact Center Pipeline - Blending AI with Human Support

When considering how AI can be applied in a customer service function, it’s import-ant to separate fantasy from the practical applications

TravelBird: Artificial intelligence can save jobs, not kill them

A combination of human and machine intelligence sounds like something out of a sci-fi movie (think “Demon Seed”), but it can help customer service agents…

Contagious Magazine - Combining human & machine intelligence for customer service

DigitalGenius is an artificial intelligence system that carries out human-like conversations with people via text-based channels: email, chat, social media.

BNP Paribas - Artificial Intelligence - The New Frontier in Customer Relationships

There is a significant imbalance between today’s AI and its portrayal in the media. One can define artificial intelligence as training computer programs to think,…

Articles

Chatbots, AI and serving customers with Salesforce Service Cloud

When people think of AI for customer service, they tend to fall into two camps.

20 of Europe’s super AI, SaaS and enterprise start-ups

As Europe excels at deep tech, we highlight 20 start-ups to watch in 2018 in the areas of AI, enterprise and SaaS technology.

An airline perspective on social media and AI in 2017 and the coming year

KLM has been at the forefront of new tech and social developments in the airline industry in 2017. From its work on the WhatsApp Business…

Will AI Take Over The World?

The year is 2035 and humanoid robots, powered by Artificial Intelligence, are part of everyday life.

DigitalGenius raises $14.75 million to bring artificial intelligence to customer service

DigitalGenius, a fledgling artificial intelligence (AI) startup that’s setting out to automate many facets of customer service, has announced a $14.75 million series A funding…

How to successfully negotiate with the 3 types of AI vendors

Over the past couple of years, we’ve seen nearly every tech giant — including Amazon, Salesforce, Oracle, Microsoft, and Google — either announce their own…

Customer service could start living up to its name

“YOUR CALL IS important to us,” a recorded voice tells resigned customers as they wait endlessly to speak to a human agent. AI is starting…

How the UK government can help turn advanced technology into a strategic growth opportunity

The UK government can help IT decision makers embrace digital transformation in four areas of technology – 5G, blockchain, AI and the cloud.

What will it take to supercharge the UK’s digital economy?

November 1, 2017 - Keeping ahead of the curve will be paramount for the UK to stamp its leadership on the global digital landscape, which…

Chatbots and Artificial Intelligence: What’s the Difference?

October 31, 2017 - When people think of AI for customer service, they tend to fall into two camps. The first group pictures a hapless…

How These 9 AI Companies Are Impacting The Way We Work

October 12, 2017 - Most people prefer the thought of talking to actual humans when it comes to customer service--but the goal of DigitalGenius is…

Global Innovation Symposium 2017: AI and CX Lessons from Silicon Valley

September 29, 2017 - Mikhail Naumov—winner of Forbes’ 30 Under 30 2016 and founder of AI-powered customer care startup DigitalGenius—took the stage. Naumov made a…

Ventana Research Announces the Digital Innovation Award Winners for 2017

September 28, 2017 - Ventana Research today announced the 10 winners of the 2017 Digital Innovation Awards. These awards, presented annually, identify the technologies that…

Aylesbury Vale goes down AI road with DigitalGenius

September 26, 2017 - Aylesbury Vale District Council (AVDC) has implemented the DigitalGenius artificial intelligence (AI) solution in its Salesforce Service Cloud to speed up…

Aylesbury Vale District Council Works With DigitalGenius to Boost Customer Service

September 18, 2017 - As part of its Connected Knowledge programme, Aylesbury Vale District Council (AVDC) has implemented DigitalGenius in Salesforce Service Cloud to bring…

Aylesbury Vale District Council uses AI to lower response times and costs

September 15, 2017 - AVDC has implemented DigitalGenius's ‘Human+AI Customer Service Platform' in the Salesforce Service Cloud; adding AI to its customer service operations. The…

#techUKPS2030: How AI will Improve Customer Service in the Public Sector

September 13, 2017 - The private sector, more often than not, leads the way when it comes to the implementation of new and more efficient…

Fireside Chat: The Future of Customer Service & AI

September 12, 2017 - Join Shep Hyken, Customer Service & Experience Expert, as he sits down with Mikhail Naumov, Co-Founder of DigitalGenius, to discuss best…

Applied Lessons in AI with UK.AI and the Hippocratic Oath for Artificial Intelligence

September 10, 2017 - London’s ingenuity and entrepreneurial spirit is invariably attributed to its diversity and supportive ecosystem for industry incumbents challenging businesses that have…

10 Artificial intelligence startups taking 2017 by storm

September 7, 2017 - Digital Genius uses a blend of machine and human intelligence to aid customer service departments in delivering high-quality assistance. Using historical…

KLM claims airline first with WhatsApp Business Platform

September 5, 2017 - KLM Royal Dutch Airlines has announced that it is the first airline, and one of the first companies around the world,…

AI chatbots can provide business value when used wisely

August 28, 2017 - Magoosh uses a customer service bot from DigitalGenius to handle incoming customer service inquiries. The system scans messages for their content…

Use Cases of AI for Customer Service – What’s Working Now

August 15, 2017 - Having a person read every email a company gets to try to figure out what the customer needs and how to…

DigitalGenius Takes Top Prize in the Eurostar 2025 Challenge

August 14, 2017 - DigitalGenius Inc. has announced it took the top spot in the Eurostar 2025 Challenge, held at Viva Technology Paris, with its…

DigitalGenius is making chat-bots brighter

August 10, 2017 - DigitalGenius is using machine learning to analyze service logs and determine the best response to all sorts of questions, drastically cutting…

First steps with AI herald disruptive time for airlines

August 2, 2017 - KLM embedded the DigitalGenius AI into its customer relationship management system because its customers were expecting immediate answers. "If we want…

AI will set companies apart, says AT&T Foundry

August 1, 2017 - A collaboration between AT&T Foundry, Ericsson and innovation hub RocketSpace is investigating how artificial intelligence (AI) technologies is expected to impact…

SDX: Learning and growing at a customer service conference

July 26, 2017 - DigitalGenius’ AI works behind the scenes to compute huge amounts of data to help agents have better conversations. AI digs into…

Seven Companies Disrupting the AI Space

July 25, 2017 - Founded in 2013 by Dmitry Aksenov and Mikhail Naumov, DigitalGenius brings practical applications of deep learning and artificial intelligence into customer…

Five Ways To Boost Your Strategy With Machine Learning In 2017

July 25, 2017 - Companies like DigitalGenius augment the existing customer support communication with an intelligence layer of proposed answers that humans can either approve…

Science fiction is becoming reality as digital transformation takes hold

July 10, 2017 - Representatives from KLM discussed their latest AI creation, a tool called DigitalGenius which helps sales agents answer customer questions. The airline’s…

10 benefits of using artificial intelligence in the workplace

July 7, 2017 - Although chatbots are still lacking the personal touch, tools such as DigitalGenius are already being used to conduct human-like text conversations…

DigitalGenius Takes Top Prize in the Eurostar 2025 Challenge

July 5, 2017 - DigitalGenius Inc. today announced it took the top spot in the Eurostar 2025 Challenge, held at Viva Technology Paris, with its…

Airlines Put Facebook Messenger Chatbots to Work Answering Easy Questions

May 26, 2017 - KLM uses artificial intelligence to make it easier for humans to respond to queries on Facebook and Twitter. It uses an…

Data-first tools score $1.8 billion to make US workers super-productive

May 11, 2017 - Data-first applications are also helping to increase employee productivity in other sensitive areas like customer support. DigitalGenius applies deep learning algorithms…

DigitalGenius Offers Zendesk Integration

May 4, 2017 - The 'off-the-shelf' application brings artificial intelligence capabilities to text-based customer service channels.

DigitalGenius Brings Artificial Intelligence To Organizations Using Zendesk

May 4, 2017 - DigitalGenius today announced its integration with Zendesk, Inc. This cloud-based application brings advanced AI capabilities to organizations using Zendesk in their…

Meet the People Who Train the Robots (to Do Their Own Jobs)

April 28, 2017, Ms. Seiwert said the software has reduced Magoosh’s queue of customer requests by half, and it has made her team’s goal of…

5 Top Technologies for Digital Disruption

April 27, 2017 - The landscape for this emerging technology is expanding rapidly to include a wide range of chatbots, virtual agents, robotic process automation,…

How AI is Helping TravelBird Remake its Customer Service

Apr 25, 2017 - "AI for us was interesting," said Vanderbroeck-Vernooij. The DigitalGenius application uses algorithms to evaluate and catalog TravelBird's existing customer service ticket…

Nvidia selects 5 most-disruptive AI startups

April 23, 2017 - Digital Genius brings deep learning and AI to customer service operations. All of us spend about 43 days of our lives…

How Artificial Intelligence will Improve Traveler Experience with TravelBird

April 11, 2017 /PRNewswire/ -- Package holiday specialists TravelBird have announced that starting April, 2017, they will partner with DigitalGenius to provide Artificial Intelligence (AI)…

Ad Roundup: Tools to increase connection

April 11, 2017 - TravelBird is partnering with DigitalGenius, using artificial intelligence to help travelers have better vacations. Through the partnership, TravelBird bookings will utilize…

How Artificial Intelligence will Improve Traveler Experience with TravelBird

April 11, 2017 - Package holiday specialists TravelBird have announced that starting April, 2017, they will partner with DigitalGenius to provide Artificial Intelligence (AI) for…

How Artificial Intelligence will Improve Traveler Experience with TravelBird

April 11, 2017 - Package holiday specialists TravelBird have announced that starting April, 2017, they will partner with DigitalGenius to provide Artificial Intelligence (AI) for…

TravelBird refines travel advisor interactions using artificial intelligence

April 11, 2017 - TravelBird has become the latest travel company to adopt artificial intelligence for customer service through a partnership with DigitalGenius. The new…

AI: The New Face Of A Company’s Digital Brand

March 17, 2017 - KLM Royal Dutch Airlines is winning acclaim for a service that uses artificial intelligence to not only send customers booking confirmation,…

10 Artificial Intelligence tools you can use

March 16, 2017 - Digital Genius is a smart system fueled by natural language processing (NLP) and artificial intelligence which carries a human-like conversation with…

How Artificial Intelligence is Transforming Enterprise Customer Service

February 27, 2017 - Other enterprises adopt the “AI-assisted human agent” model to reinforce their existing customer support staff. KLM, the flag carrier airline of…

13 Things Your Business Needs to Automate Right Now

February 21, 2017 - Customer service - Repetition happens, especially in the customer service field. One service, called DigitalGenius, can automate the process by automatically…

Zero One: AI Transforms the Contact Center

February 24, 2017 - Best use cases for deep learning and AI occur in contact centers with lots of historical customer service data, such as…

Next household names in UK digital

January 19, 2017 - If you’ve contacted KLM customer services online recently, there’s a fair chance you’ve already spoken to a DigitalGenius artificial intelligence (AI).…

Supercharge your customer service

with Human+AI

Frequently Asked Questions

To get started, we prepared a list of questions to help you learn more about our product and our company.

How do I use DigitalGenius inside my contact center operation?

DigitalGenius is installed as a layer into your existing customer service software (Salesforce, Zendesk, etc). We will take you through an onboarding experience from installing the app, to training and deploying your first AI Model. Once the app is configured and the model is trained, you can onboard your agents, and begin using the tool to reduce AHT, support increasing volumes and open up new communication channels like Facebook Messenger, Live Chat and SMS.

What processes does DigitalGenius automate?

1. DigitalGenius predicts and automates the meta-data tagging process, from assigning tags, case details information and routing cases to appropriate team members.

2. DigitalGenius predicts answers to incoming messages, and suggests them to agents for approval or personalization.

3. If the predicted answers fall above a certain confidence level, those responses can be automated.

How safe is the customer data?

DigitalGenius has developed and implemented policies and technologies to ensure that confidential data is protected and managed securely. DigitalGenius applications are compliant with The US Data Protection Act and other similar international, regional and local legislation.

Your personal information will remain private.

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We are looking forward to hearing from you - whether to schedule a demo, join our team or inquire about certain aspects of our technology. Please describe your challenge or questions in as much detail as possible and we will be happy to continue the conversation.


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