Introduce AI to your brand

Keeping up with customers, and ensuring they get the best experience across all channels, is critical for Ecommerce & Retail businesses. Here’s how you can raise CSAT and guarantee a one-touch resolution.

DigitalGenius delivers automated resolutions to commonly experienced support tickets across all industries. Here’s how our platform can transform your customer service processes.

Returns & Refunds

DigitalGenius recognises the intent behind the customer’s query, immediately replying with refund status and/or eligibility, reducing friction and assuring customers their problem is being rapidly handled. With more time, agents can focus on more complex refund support tickets.

Booking Cancellations

DigitalGenius AI can read and understand customer cancellation requests with speed and efficiency. Customers are sent an instant reply and are provided with next steps. This instant response ensures a seamless customer experience, and frees agent time and workload.

Pricing & Availability

DigitalGenius pulls information such as customer specific pricing, inventory information and discounts from back office systems, immediately replying to the customer. At the same time, the inquiry can be flagged to sales teams for further attention.

Custom Use Cases

Our flexible process automation feature allows you to build custom use cases to match your business processes. Our team is here to help to create a custom solution. Request a demo to learn more.

Featured Case Study

Founded in 1919, KLM Royal Dutch Airlines is the oldest airline in the world still operating under its original name. In 2016, the KLM Group operated worldwide flights with over 200 aircraft, generating... Read More

Request a Demo

Learn how DigitalGenius can deliver automated resolutions for your support tickets in just a few minutes. Book a demo now and we will contact you shortly.