Future-Proof Your Manufacturing Business
Customer service is now a competitive differentiator for manufacturers. Here’s how DigitalGenius boosts CSAT and reduces costs with AI-powered case intelligence and end-to-end case resolution.
Streamline Your Customer Service Today.
If you’ve felt crippled by poor data, antiquated systems and slow customer service processes, you’re not alone. Yet businesses who aren’t building strong relationships with their customers at scale these days are falling behind.
DigitalGenius builds and deepens those relationships & helps to drive new sales, renewals and new revenue models.
New Order Booking
DigitalGenius can automatically accept and validate new orders or invoices, submitted via email or any other text-based communication channel. This solution saves dozens of clicks per new order and frees up valuable agent time by automatically interacting with multiple ERP systems, while delivering unparalleled customer satisfaction.
Pricing & Availability
DigitalGenius is able to pull customer specific pricing or inventory information from back office systems and immediately reply to the customer, while at the same time flagging the inquiry to sales for further attention.
DigitalGenius uses AI to recognize the intent of the message, and by querying third party order systems can respond automatically to customers with up-to-date order status.
DigitalGenius uses AI to classify cases automatically, which are then prioritized and if necessary routed to the right department and specialist. This saves agents time, and ensures that the customer wait time goes down, especially for important requests.
How DigitalGenius Works
Verena, Head of Customer Experience
"Our expectations of what was possible with AI were not only met, but exceeded. DigitalGenius has given us back control over our inbox – reducing our customer wait time by 93%. Customers are satisfied and our happiness delivery agents are more engaged and happier than ever"
"Working with the team at DigitalGenius has been fantastic. The guidance they provided made sure we delivered a great experience. Getting agents excited about DigitalGenius has been easy. Suggested responses help them resolve cases faster and they know that as they work with the AI, they train the automation to get better and free their time for more complex tasks."
Philipp Hörtenhuber, Head of Customer Happiness
“There has been a high uptake of agents usage and as we have seen in the last week it has become an integral part of their roles. To have this in place before our busy period and to see the number of deflections has been amazing.”
Pieter Groeneveld, Senior Vice President, Digital Air France - KLM
"KLM - By using artificial intelligence, KLM makes conversations with our customers even more timely, correct and personal. The is what characterizes KLM. With the use of AI we support our service agents with technology and should be able to answer many more questions in a shorter period of time. This is exactly what the customer needs.”
Marina Muniz, Head of Customer Support
"We chose DigitalGenius because we were excited about their ability to fully automate our most repetitive customer inquiry. Today DigitalGenius' AI platform is already handling 33% of all inbound customer service tickets, and over half of those are now fully resolved with zero agent involvement. It's allowing our agents to shift to a more proactive orientation. We love these results."
Emily Mitchell, Customer Experience Manager
"After only 3 months, DigitalGenius was automating 7% of The Perfume Shop’s total ticket volume, which enabled agents to invest additional time into solving more complex cases. Investing this extra time has led to an increase in overall customer satisfaction CSAT to 88%."
Joel Beach, Director of Customer Care, Imagine Learning
"DigitalGenius not only improved the response time in our contact center, with customer responses now 70% faster than they were without AI, they also expanded the capacity of my team to focus on more difficult tasks, and not repetitive tickets. We actually didn’t have to hire new team members for this entire past year. Since we implemented DigitalGenius, their team has also been extremely knowledgeable and easy to work with"
Maryvonne Hassall, Digital Strategy Manager, AVDC
"The best thing about DigitalGenius is that the AI is continuously improving. As it develops every day, AVDC is now looking at ways of automating even further, broadening the range of questions that we can answer so as to enhance our customers’ everyday experience. We can almost directly correlate DigitalGenius technology with our people management, allowing us the flexibility to move people around the organization and to use their time in a more productive customer-focused way.”
Featured Case Study
Founded in 1919, KLM Royal Dutch Airlines is the oldest airline in the world still operating under its original name. In 2016, the KLM Group operated worldwide flights with over 200 aircraft, generating... Read More
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