Customer Service & Artificial Intelligence: A Roadmap of Value

Published 14 November 2019

5 min read

Customer Service & Artificial Intelligence: A Roadmap of Value

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Online retail customer service is increasing in volume and customer expectations. Together, this creates a challenge: how can businesses keep up with these increasing demands? The stakes are high: almost 70% of customers will pay more for better customer service, and two-thirds of customers will actively dissuade friends and family from purchasing after just one […]

Guides

Every interaction with a customer is an opportunity for either chaos or connection. When the customer service department is well prepared, they can deliver a smooth customer experience that makes customers think “oh, that was easy!”

Blog

If you’re a company with under 500 employees, it will cost, on average, $7,645 to hire a new employee, and about 52 days to find them. That’s not scalable for anyone, but it’s especially difficult in an industry that’s at the beck and call of seasonal hiring, spikes and product-related flex.As the number of customers […]


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