Transforming Customer Service with Practical AI

We’ve been delighting our customers – and their customers – with practical, useful, real-world, cost-saving AI since we were founded in 2013.

The DigitalGenius AI platform is currently used by KLM Royal Dutch Airlines, Uber, Air France and dozens of other forward-looking businesses to drive conversational process automation through the use of deep learning. We’ve learned a lot along the way, too.

Our Company

DigitalGenius is the AI platform that puts your contact center on autopilot by understanding conversations, automating repetitive processes and delighting your customers. The platform is powered by deep learning that understands your customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to your own backend systems. This is the practical application of AI that delivers the concrete ROI you’ve been waiting for.

As a team of 70+ ambitious professionals, we are focused on:

(1) Enabling companies to scale their customer service operations with the best tools across multiple channels
(2) Developing scalable deep learning products that transform or massively improve critical business functions
(3) Creating the practical applications of AI that delivers the concrete ROI the world has been waiting for


In The Media

The Economist

Customer Service Could Start Living Up To Its Name

Terrific overview of how AI is rapidly transforming the contact center, with examples from DigitalGenius CEO Dmitry Aksenov taken from our KLM partnership.

The New York Times

Meet the People Who Train the Robots (to Do Their Own Jobs)

When Magoosh implemented the DigitalGenius AI platform to help its customer service team work more efficiently, it was a "wow" moment, according to Sarah Seiwert.


DigitalGenius Raises $14.75 Million to Bring Artificial Intelligence to Customer Service

DigitalGenius, an AI startup that’s setting out to automate many facets of customer service, has announced a $14.75 million series A funding round.


How AI is Helping Airline Customer Service Reps Get Closer to Customers

One technology is stepping up to help airline passengers befriend frontline airline customer service reps, instead of seeing them as an adversary: artificial intelligence.

View all


Forbes 30 Under 30 for Enterprise Technology

CB Insights AI 100 2017

Milken Institute - Global Entrepreneur Award

Marketing Week Top 100 Disruptive Brands 2016

TechCrunch Disrupt Battlefield - 2015

Techweek 100 2016


180 Sansome St., San Francisco, CA 94104


1 Canada Square, London, United Kingdom

Let's Put Your Contact Center on Autopilot.

Want to Learn More About DigitalGenius?

Here are a few answers to help you learn more about how to start understanding conversations, automating repetitive processes and delighting your customers.

How do I use DigitalGenius inside my contact center operation?

DigitalGenius is installed as a layer into your existing customer service software (Salesforce, Zendesk and many others). We will take you through a thorough onboarding experience from identifying your most expensive & repetitive tickets; installing the app; and then training and deploying your first AI Model. Once DigitalGenius is configured and the model is trained, you can onboard your agents, and begin using the tool to automate inbound queries end-to-end, reduce AHT, support increasing volumes and open up new communication channels like Facebook Messenger, Live Chat and SMS.

What processes does DigitalGenius automate?

1. DigitalGenius puts your most repetitive and expensive tickets on autopilot by connecting conversations to processes, from the inbound ticket itself all the way through your backend systems via our open API framework.

2. DigitalGenius predicts and automates the meta-data tagging process, from assigning tags, case details information and routing cases to appropriate team members.

3. DigitalGenius predicts answers to incoming messages, and suggests them to agents for approval or personalization.

4. If the predicted answers fall above a certain confidence level, those responses can be automated.

How safe is the customer data?

DigitalGenius has developed and implemented policies and technologies to ensure that confidential data is protected and managed securely. DigitalGenius applications are compliant with The US Data Protection Act and other similar international, regional and local legislation.

Your personal information will remain private.

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We are looking forward to hearing from you - whether to schedule a demo, join our team or inquire about certain aspects of our technology. Please describe your challenge or questions in as much detail as possible and we will be happy to continue the conversation.

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