Transforming Customer Service with Practical AI
We’ve been delighting our customers – and their customers – with practical, useful, real-world, cost-saving AI since we were founded in 2013. The DigitalGenius AI platform is currently used by KLM Royal Dutch Airlines, Uber, Air France and dozens of other forward-looking businesses to drive conversational process automation through the use of deep learning. We’ve learned a lot along the way, too.
As a team of 70+ ambitious professionals, we are focused on:
(1) Enabling companies to scale their customer service operations with the best tools across multiple channels
(2) Developing scalable deep learning products that transform or massively improve critical business functions (3) Creating the practical applications of AI that delivers the concrete ROI the world has been waiting for
In The Media
Customer Service Could Start Living Up To Its Name
Terrific overview of how AI is rapidly transforming the contact center, with examples from DigitalGenius CEO Dmitry Aksenov taken from our KLM partnership.
The New York Times
Meet the People Who Train the Robots (to Do Their Own Jobs)
When Magoosh implemented the DigitalGenius AI platform to help its customer service team work more efficiently, it was a "wow" moment, according to Sarah Seiwert.
DigitalGenius Raises $14.75 Million to Bring Artificial Intelligence to Customer Service
DigitalGenius, an AI startup that’s setting out to automate many facets of customer service, has announced a $14.75 million series A funding round.
Forbes 30 Under 30 for Enterprise Technology
CB Insights AI 100 2017
Milken Institute - Global Entrepreneur Award
Marketing Week Top 100 Disruptive Brands 2016
TechCrunch Disrupt Battlefield - 2015
Techweek 100 2016
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