Enable practical applications of artificial intelligence

DigitalGenius is focused on the intersection of Artificial Intelligence and Customer Service. We conduct cutting-edge research in the fields of deep learning & AI, to create practical applications for businesses. With our Human+AI™ approach, we help transform customer service operations of leading companies around the world. Our mission is to make deep learning accessible through scalable products that create a massive shift in the customer service industry.

Our Company

DigitalGenius brings practical applications of artificial intelligence into the customer service operations of large and growing companies. Its Human+AI™ Customer Service Platform combines the best of human and machine intelligence enabling companies to live up to and exceed rising customer expectations.

At the core are deep learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software. Once enabled, the platform automates and increases the quality and efficiency of customer support conversations across text-based communication channels like email, chat, social media and mobile messaging.

As a team of 45+ ambitious professionals, we are focused on:

(1) Enabling companies to scale their customer service operations with the best tools across multiple channels
(2) Developing scalable deep learning products that transform or massively improve critical business functions

Investors

In The Media

tnooz.com

TravelBird refines travel advisor interactions using artificial intelligence

April 11, 2017 - TravelBird has become the latest travel company to adopt artificial intelligence for customer service through a partnership with DigitalGenius. The new predictive customer care system, which will reside in the company’s Zendesk customer platform, will use AI to refine and expedite customer support response.

Forbes

5 Top Technologies for Digital Disruption

April 27, 2017 - The landscape for this emerging technology is expanding rapidly to include a wide range of chatbots, virtual agents, robotic process automation, and other digital assistants. Personalized, high-quality experiences promise to increase customer loyalty and reduce customer attrition.

The New York Times

Meet the People Who Train the Robots (to Do Their Own Jobs)

April 28, 2017, Ms. Seiwert said the software has reduced Magoosh’s queue of customer requests by half, and it has made her team’s goal of responding to every customer within 24 hours more manageable.

Forbes

2017 Guide for Deep Learning Business Applications

December 2016 - We are witnessing a historic moment for technology advancement. Today we can pull together the best hardware, affordable infrastructure and vast amounts of data to fundamentally transform the way we conduct business.

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Awards

Forbes 30 Under 30 for Enterprise Technology

CB Insights AI 100 2017

Milken Institute - Global Entrepreneur Award

Marketing Week Top 100 Disruptive Brands 2016

TechCrunch Disrupt Battlefield - 2015

Techweek 100 2016

USA

180 Sansome St., San Francisco, CA 94104

EMEA

1 Canada Square, London, United Kingdom

Supercharge your customer service

with Human+AI

Frequently Asked Questions

To get started, we prepared a list of questions to help you learn more about our product and our company.

How do I use DigitalGenius inside my contact center operation?

DigitalGenius is installed as a layer into your existing customer service software (Salesforce, Zendesk, etc). We will take you through an onboarding experience from installing the app, to training and deploying your first AI Model. Once the app is configured and the model is trained, you can onboard your agents, and begin using the tool to reduce AHT, support increasing volumes and open up new communication channels like Facebook Messenger, Live Chat and SMS.

What processes does DigitalGenius automate?

1. DigitalGenius predicts and automates the meta-data tagging process, from assigning tags, case details information and routing cases to appropriate team members.

2. DigitalGenius predicts answers to incoming messages, and suggests them to agents for approval or personalization.

3. If the predicted answers fall above a certain confidence level, those responses can be automated.

How safe is the customer data?

DigitalGenius has developed and implemented policies and technologies to ensure that confidential data is protected and managed securely. DigitalGenius applications are compliant with The US Data Protection Act and other similar international, regional and local legislation.

Your personal information will remain private.

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We are looking forward to hearing from you - whether to schedule a demo, join our team or inquire about certain aspects of our technology. Please describe your challenge or questions in as much detail as possible and we will be happy to continue the conversation.

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