Enable practical applications of artificial intelligence
DigitalGenius is focused on the intersection of Artificial Intelligence and Customer Service. We conduct cutting-edge research in the fields of deep learning & AI, to create practical applications for businesses. With our Human+AI™ approach, we help transform customer service operations of leading companies around the world. Our mission is to make deep learning accessible through scalable products that create a massive shift in the customer service industry.
At the core are deep learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software. Once enabled, the platform automates and increases the quality and efficiency of customer support conversations across text-based communication channels like email, chat, social media and mobile messaging.
As a team of 70+ ambitious professionals, we are focused on:
(1) Enabling companies to scale their customer service operations with the best tools across multiple channels
(2) Developing scalable deep learning products that transform or massively improve critical business functions
In The Media
Customer service could start living up to its name
“YOUR CALL IS important to us,” a recorded voice tells resigned customers as they wait endlessly to speak to a human agent. AI is starting to help companies improve the quality and consistency of their service in order to persuade customers that they do in fact care about them.
How to successfully negotiate with the 3 types of AI vendors
Over the past couple of years, we’ve seen nearly every tech giant — including Amazon, Salesforce, Oracle, Microsoft, and Google — either announce their own AI initiative or acquire AI startups that fit their product development roadmap.
DigitalGenius raises $14.75 million to bring artificial intelligence to customer service
DigitalGenius, a fledgling artificial intelligence (AI) startup that’s setting out to automate many facets of customer service, has announced a $14.75 million series A funding round led by Global Founders Capital, with participation from Salesforce Ventures, MMC Ventures, Paua Ventures, Kairos, Runa Capital, RRE Ventures, Lumia Capital, Compound, Spider Capital, and Lerer Hippeau Ventures.
Forbes 30 Under 30 for Enterprise Technology
CB Insights AI 100 2017
Milken Institute - Global Entrepreneur Award
Marketing Week Top 100 Disruptive Brands 2016
TechCrunch Disrupt Battlefield - 2015
Techweek 100 2016
180 Sansome St., San Francisco, CA 94104
1 Canada Square, London, United Kingdom