Enable practical applications of artificial intelligence
DigitalGenius is focused on the intersection of Artificial Intelligence and Customer Service. We conduct cutting-edge research in the fields of deep learning & AI, to create practical applications for businesses. With our Human+AI™ approach, we help transform customer service operations of leading companies around the world. Our mission is to make deep learning accessible through scalable products that create a massive shift in the customer service industry.
At the core are deep learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software. Once enabled, the platform automates and increases the quality and efficiency of customer support conversations across text-based communication channels like email, chat, social media and mobile messaging.
As a team of 30+ ambitious professionals, we are focused on:
(1) Enabling companies to scale their customer service operations with the best tools across multiple channels
(2) Developing scalable deep learning products that transform or massively improve critical business functions
In The Media
'Be nimble': What Kia, Marriott and others have learned from using chatbots for customer service
February 12, 2017 - Brands can use deep learning algorithms on top of their customer service logs through these chatbots to provide personalized responses in real-time. Chatbots are very useful for customer service when done right.
KLM Customer Service Reps Avoid Turbulence in Social Media with AI Tool
January 27, 2017 - KLM Royal Dutch Airlines has become the first major consumer brand to deploy an AI-infused deep learning application. It will help customer service agents contend with the overwhelming volume of messages coming at them via social media and other channels. DigitalGenius is the company behind the technology.
How Businesses are Using Machine Learning and AI in 2017
January 12, 2017 - Mikhail Naumov, Co-founder & CSO of venture-backed, AI company DigitalGenius, succinctly explained in Forbes what a business needs to start using machine learning today. First, you need large volumes of historical data. You can train a puppy with a bag of treats. To train a machine learning algorithm, you need reams and reams of human-corrected data.
Forbes 30 Under 30 for Enterprise Technology
CB Insights AI 100 2017
Milken Institute - Global Entrepreneur Award
Marketing Week Top 100 Disruptive Brands 2016
TechCrunch Disrupt Battlefield - 2015
Techweek 100 2016
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