case study

DigitalGenius Enables Artificial Intelligence on Salesforce Service Cloud

DigitalGenius brings a layer of practical artificial intelligence to customer service operations around the world. Its Human+AI™ approach enables companies to easily combine the best of human and machine intelligence to create outstanding customer experiences.

Salesforce Service Cloud

Platform

DigitalGenius - Human+AI™ Customer Service

Support Brilliance.

DigitalGenius Launches its Human+AI™ Customer Service Application on the Salesforce AppExchange, the World’s Leading Enterprise Apps Marketplace

DigitalGenius today announced it has launched its Human+AI™ Customer Service Application on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. DigitalGenius brings a layer of practical artificial intelligence to customer service operations around the world. Its Human+AI™ approach enables companies to easily combine the best of human and machine intelligence to create outstanding customer experiences.

Built on the Salesforce platform to work seamlessly with Salesforce Service Cloud Lightning, DigitalGenius is currently available on the AppExchange.

DigitalGenius is bringing practical applications of deep-learning algorithms to help businesses communicate with and support their customers more efficiently. With DigitalGenius, customer service leaders can unlock the value of historical service logs, improve agent accuracy and efficiency, as well as reinforce their contact center with AI-powered automation.

DigitalGenius is bringing one of the first practical applications of deep-learning to the customer service process.

Comments on the News

"Unlike chatbots, which made a lot of noise despite significant limitations in the world of customer service, DigitalGenius is pioneering the Human+AI™ approach, which allows the machine to do what it does best, and empowering human agents with more time and resources to create genuine experiences for people, across multiple channels."
Mikhail Naumov
Chief Strategy Officer
DigitalGenius
"Connected, smart customer service is a key foundation for success in today’s modern business.The rapid shift toward text-based communication channels, like mobile messaging and social media, creates an opportunity for businesses to connect with customers in whole new ways. By leveraging DigitalGenius on the Salesforce AppExchange, companies can tap into the practical power of artificial intelligence to reinforce and scale their customer service operation into the future."
SVP & GM of Salesforce Service Cloud
Salesforce

About DigitalGenius

DigitalGenius brings practical applications of artificial intelligence into the customer service operations of global companies. Its Human+AI™ approach combines the best of human and machine intelligence enabling companies to live up to, and exceed rising consumer expectations. At its core are deep-learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software. Once enabled, the platform automates and increases the quality and efficiency of customer support conversations across text-based communication channels like email, chat, social media and mobile messaging. For more information, please visit www.digitalgenius.com

About Salesforce AppExchange

Salesforce AppExchange is the world’s leading enterprise apps marketplace that empowers companies to sell, service, market and engage in entirely new ways. With 3,000 partner apps and more than 3.8 million customer installs, it is the most comprehensive source of cloud, mobile, social, IoT and data science technologies for businesses. Salesforce, App Cloud, AppExchange and others are among the trademarks of salesforce.com, inc.

Supercharge your customer service

with Human+AI

Frequently Asked Questions

To get started, we prepared a list of questions to help you learn more about our product and our company.

How do I use DigitalGenius inside my contact center operation?

DigitalGenius is installed as a layer into your existing customer service software (Salesforce, Zendesk, etc). We will take you through an onboarding experience from installing the app, to training and deploying your first AI Model. Once the app is configured and the model is trained, you can onboard your agents, and begin using the tool to reduce AHT, support increasing volumes and open up new communication channels like Facebook Messenger, Live Chat and SMS.

What processes does DigitalGenius automate?

1. DigitalGenius predicts and automates the meta-data tagging process, from assigning tags, case details information and routing cases to appropriate team members.

2. DigitalGenius predicts answers to incoming messages, and suggests them to agents for approval or personalization.

3. If the predicted answers fall above a certain confidence level, those responses can be automated.

How safe is the customer data?

DigitalGenius has developed and implemented policies and technologies to ensure that confidential data is protected and managed securely. DigitalGenius applications are compliant with The US Data Protection Act and other similar international, regional and local legislation.

Your personal information will remain private.

Follow Us

CLOSE

Contact Us

We are looking forward to hearing from you - whether to schedule a demo, join our team or inquire about certain aspects of our technology. Please describe your challenge or questions in as much detail as possible and we will be happy to continue the conversation.

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close