Customer Success Stories

We are proud to partner with amazing brands to help them transform their customer service operations using the latest applications of deep learning and artificial intelligence at scale.

Joybird gains greater efficiency in customer service with AI

By working with DigitalGenius, Joybird is increasing their efficiency and insights enabling them to expand support efforts across new channels.

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Magoosh upgrades customer service with AI in Zendesk

We have helped reduce Magoosh’s queue of customer requests by half, and have made their team’s goal of responding to every customer within 24 hours more manageable.

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TravelBird refines travel advisor interactions using artificial intelligence

With our partnership with DigitalGenius, we let computers do what they do best and leave the work involving real human connection to our experts.

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KLM Royal Dutch Airlines + DigitalGenius: Best People, Supported by the Best AI Technology

KLM Royal Dutch Airlines is the first airline and probably the first enterprise worldwide to test how artificial intelligence could assist customer service agents in managing the increasing volume of interactions with customers over social media channels.

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Blending AI with Human Support

The future of work and the impact that artificial intelligence will have on the workforce has been a hot topic lately.

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2017 Guide for Deep Learning Business Applications

We will hear less "AI announcements", and more success stories of companies using AI to win in their respective fields

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DigitalGenius Brings The first AI-powered tool for Zendesk Chat

DigitalGenius provides Artificial intelligence for the contact center, empowering businesses to provide outstanding customer experience

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DigitalGenius Brings Artificial Intelligence To Organizations Using Zendesk

DigitalGenius provides Artificial intelligence for the contact center, empowering businesses to provide outstanding customer experience

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DigitalGenius Enables Artificial Intelligence on Salesforce Service Cloud

DigitalGenius provides Artificial intelligence for the contact center, empowering businesses to provide outstanding customer experience

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Clients

Supercharge your customer service

with Human+AI

Frequently Asked Questions

To get started, we prepared a list of questions to help you learn more about our product and our company.

How do I use DigitalGenius inside my contact center operation?

DigitalGenius is installed as a layer into your existing customer service software (Salesforce, Zendesk, etc). We will take you through an onboarding experience from installing the app, to training and deploying your first AI Model. Once the app is configured and the model is trained, you can onboard your agents, and begin using the tool to reduce AHT, support increasing volumes and open up new communication channels like Facebook Messenger, Live Chat and SMS.

What processes does DigitalGenius automate?

1. DigitalGenius predicts and automates the meta-data tagging process, from assigning tags, case details information and routing cases to appropriate team members.

2. DigitalGenius predicts answers to incoming messages, and suggests them to agents for approval or personalization.

3. If the predicted answers fall above a certain confidence level, those responses can be automated.

How safe is the customer data?

DigitalGenius has developed and implemented policies and technologies to ensure that confidential data is protected and managed securely. DigitalGenius applications are compliant with The US Data Protection Act and other similar international, regional and local legislation.

Your personal information will remain private.

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We are looking forward to hearing from you - whether to schedule a demo, join our team or inquire about certain aspects of our technology. Please describe your challenge or questions in as much detail as possible and we will be happy to continue the conversation.

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