AI Is My Friend:

A Practical Guide for Contact Centers

“AI is My Friend” is a guide “from the trenches” that reveals what you need to know about incorporating practical AI into your customer support, making it the indispensable customer service handbook for the twenty-first century.

Hear from real customer service leaders as they explain how machine learning software has enhanced their customer support team’s performance, while empowering their teams with critical tools to assist customers with growing expectations.

Featuring advice from companies such as…

travelbird        magoosh

avdc         zipmoney

Best Book on Artificial Intelligence

“With all the white noise around Artificial Intelligence out there today. It is refreshing to read a clear and direct voice on the subject matter. Naumov cuts right to the point as to where AI is headed and what the realities of this technology is today. I would highly recommend this to anyone interested in the state of AI.”



Cuts the Fat Around the AI Conversation

“With all the white noise around Artificial Intelligence out there today. It is refreshing to read a clear and direct voice on the subject matter. Naumov cuts right to the point as to where AI is headed and what the realities of this technology is today. I would highly recommend this to anyone interested in the state of AI.”

How AI Puts Data To Work

“AI is my Friend is a great guide to understand how Artificial Intelligence puts existing contact centre data to work. This is a must-read for any professional involved in customer service, customer experience or anyone interested on how technology is changing customer communications.”

MIKHAIL NAUMOV is the Co-Founder and President of DigitalGenius, the leading AI platform for customer service. He is a frequent speaker on topics of emerging technology, artificial intelligence and entrepreneurship, and has been recognized in Forbes “30 Under 30” for Enterprise Technology.

Let's Put Your Customer Support on Autopilot.

Want to Learn More About DigitalGenius?

Here are a few answers to help you learn more about how to start understanding conversations, automating repetitive processes and delighting your customers.

How do I use DigitalGenius inside my customer support operation?

DigitalGenius is installed as an app into your existing customer service software (Salesforce, Zendesk and others). We will take you through a seamless onboarding experience that identifies your most expensive & repetitive tickets; connects your CRM to our AI platform; then trains and deploys your first AI model.

Once DigitalGenius is configured and the model is trained, you can onboard your agents, and begin automating inbound queries end-to-end; assist agents to handle tickets faster, therefore reducing AHT; support increasing volumes, and open up new communication channels like Facebook Messenger, Live Chat and SMS.

What processes does DigitalGenius automate?

1. DigitalGenius puts your most repetitive and expensive tickets on autopilot by connecting conversations to processes; from the inbound ticket all the way through your backend systems via our open API framework.

2. Together we map out the automation framework, custom-building exactly how you want your repetitive tickets to be resolved, and what information you’d like included in order to best reply to your customers.

3. DigitalGenius’ AI recognizes the objective of a customer’s question. When the answer rises above a certain confidence level, those processes can be automated. When it’s below, your agents will pick up those tickets, which ensures a consistent and accurate customer experience.

4. To provide the greatest ROI, we aim to automate the tickets that are the most repetitive, expensive and time-consuming for your business. These can be anything from refunds, account lookups, order cancellations, shipping status and so on. You tell us what they are - we'll do the rest.

How do I know if my company is a good fit for AI and Customer Service Automation?

Adding a layer of AI into your customer support operations is a journey, but it’s not for everyone. While DigitalGenius supports a wide variety of use cases, we want to make sure there is a good fit for your business, your agents and your customers.

If your customer service team has a large amount of inbound, text-based tickets; if you have 10 agents or more; AND if you’re experiencing repetitive queries and processes - chances are that DigitalGenius can not only reduce your costs, but will also help make customer service a competitive advantage for your business.

So.....how do we get started?

Let us do the heavy lifting! We want to learn about you, the challenges you’re facing in customer service, and then determine if we’re the right choice for your business. Give us 30 minutes, and we can definitely answer the question.

If we uncover that there’s a mutual fit, we'll take you through a deeper review of our product, validate an AI match and provide you with a roadmap of what it will take to go live, plus pricing, an implementation plan and a full ROI calculation.

Want to come on an AI-powered automation journey with us? Let's talk. Get started by telling us a little bit about yourself on the form to the right.







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