Enable practical applications of artificial intelligence
DigitalGenius is focused on the intersection of Artificial Intelligence and Customer Service. We conduct cutting-edge research in the fields of deep learning & AI, to create practical applications for businesses. With our Human+AI™ approach, we help transform customer service operations of leading companies around the world. Our mission is to make deep learning accessible through scalable products that create a massive shift in the customer service industry.
At the core are deep learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software. Once enabled, the platform automates and increases the quality and efficiency of customer support conversations across text-based communication channels like email, chat, social media and mobile messaging.
As a team of 45+ ambitious professionals, we are focused on:
(1) Enabling companies to scale their customer service operations with the best tools across multiple channels
(2) Developing scalable deep learning products that transform or massively improve critical business functions
In The Media
TravelBird refines travel advisor interactions using artificial intelligence
April 11, 2017 - TravelBird has become the latest travel company to adopt artificial intelligence for customer service through a partnership with DigitalGenius. The new predictive customer care system, which will reside in the company’s Zendesk customer platform, will use AI to refine and expedite customer support response.
5 Top Technologies for Digital Disruption
April 27, 2017 - The landscape for this emerging technology is expanding rapidly to include a wide range of chatbots, virtual agents, robotic process automation, and other digital assistants. Personalized, high-quality experiences promise to increase customer loyalty and reduce customer attrition.
The New York Times
Meet the People Who Train the Robots (to Do Their Own Jobs)
April 28, 2017, Ms. Seiwert said the software has reduced Magoosh’s queue of customer requests by half, and it has made her team’s goal of responding to every customer within 24 hours more manageable.
Forbes 30 Under 30 for Enterprise Technology
CB Insights AI 100 2017
Milken Institute - Global Entrepreneur Award
Marketing Week Top 100 Disruptive Brands 2016
TechCrunch Disrupt Battlefield - 2015
Techweek 100 2016
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